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“Big fan of the Ayres . . . but there are better locations”

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Ayres Suites Ontario Mills Mall
Ranked #4 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Reviewed 21 February 2013

We are a HUGE fan of the Ayres properties in general - so warm and welcoming, and lovely decor at reasonable prices. Although this particular Ayres had excellent employees and the same warmth and welcoming atmosphere, there were a few downsides. The rooms (at least ours - we had the king suite) are not as richly decorated as other Ayres we've been to. Perhaps it's because this particular location is more for business conferences? I'm not sure, but I did like the fact that the sofa couches are leather. Cleanliness is the most important aspect to me, and leather is much better than fabric b/c it's easily cleaned. And it was a wonderful-sized room, with a fridge that's actually cold. The lobby and breakfast room also don't have the same "grandeur" as other Ayres, but we were only there for a night, so it was fine. But what really bothered me was the pool area. Cigarette smokers and cigarette butts littered the pool area, and it was so unenjoyable, we left after 10 minutes. And we needed that relaxation in the hot tub so badly! I never had this issue at any other Ayres.

But again, the staff is wonderful, and I still love the Ayres as my favorite hotel chain. I would definitely pick a different location (if possible) - the one in Costa Mesa is lovely (particularly the pool area and courtyard). And the one in Hawthorne is very nice as well (particularly the dining room). But this location is right near the mall with so much to do. And for our purposes, it was fine, and the bedding as always was so comfortable.

Room Tip: definitely the king suite with the partition. The bathroom is just average, but it's an excellen...
  • Stayed: February 2013, travelled as a couple
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Thank gennababy02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this reviewResponded 21 March 2013

Dear gennababy02 -

Thank you so much for your candid review and for your continued patronage to our hotels. We strive very hard to exceed guest expectations and truly represent the collection, so I do apologize for any issues you may have experienced in the pool area. Cleanliness in EVERY area of the hotel is extremely important to us and please rest the area is not spotless and will remain so. We are disappointed to have not met your needs and hope you will give us another opportunity to show you how comfortable a stay at our hotel can be.

Sincerely,

Carlos Mendoza
General Manager

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481 - 487 of 582 reviews

Reviewed 10 February 2013

Perfect service! (how often does that occur?). Great location! I stay at Ayres dozens of times each year and there is always a welcoming smile and helpful hand to pick me up from the airport and take me safely to a great stay in a pleasant room. Great hot breakfast, too!

  • Stayed: February 2013, travelled on business
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Thank TennesseeSearcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

Was checked in by Monique at front desk. It's great when someone make' s you feel welcomed. Everyone at hotel greets you and offers help if I needed it. The next morning on the way out had a great breakfast and checked out with Maria at front desk. Whom was truly pleasant to us. Will always recommend to family and friends. Great!!! Value and Great customer service. Thank you very much.

  • Stayed: January 2013, travelled as a couple
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1  Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2013

Honestly, I just love this place. It is my first choice whenever visiting. The beds are so comfortable that I often find myself sleeping in longer than I am supposed to. The rooms are nice and clean. The staff is always very hospitable and I totally love the made to order breakfast. Just great!

  • Stayed: December 2012, travelled with family
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1  Thank DeeW876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2013

The room was nice friendly staff , the bed was comfortable .... Good was good breakfast was included... Right next to the Ontario mills mall , the Ontario improv , they have a shuttle that will take you and pick you up , I was very pleased

  • Stayed: January 2013
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1  Thank MRVMARK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2012

I traveled to the Ontario area this December whilve visiting family, I was very pleasantly surprised with my stay at the Ayres Suites. The hotel was very nice and clean, with plenty of amentities, but the very best part was the amazing staff. I was greeted warmly when I called to make my reservation, and I felt more than welcomed upon arrival. The young ladies at the front desk were very helpful and explained all that the hotel had to offer. The breakfast in the morning was more than what I expected, full omelettes and pancakes. That, along with surprisingly friendly housekeeping staff ensured that I will return to this Ayres hotel in the future.

  • Stayed: December 2012, travelled with family
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1  Thank mr_travels_a_lot79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2012

I love this holet, always friendly staff, rooms are very clean and i like the social hours they have, there breakfast are amazing! Cook makes me my own hot sauce from scratch when i go, how cool isthat, they defenetly try to make me feel as close to home as posible, and location is convenient with plenty to do near by.

  • Stayed: December 2012
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1  Thank alexanderg1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this reviewResponded 21 December 2012

Dear alexanderg1215 -

Thank you so much for allowing us the opportunity to welcome you once again. We appreciate your kind words and your continued patronage. We absolutely want to make our guests feel at home, so I am pleased we are able to provide you with such a warm and welcoming environment. I will be sure to pass along your compliments to the team as well. We look forward to your next visit.

Sincerely,

Carlos Mendoza
General Manager

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Additional Information about Ayres Suites Ontario Mills Mall

Address: 4370 Mills Cir, Ontario, CA 91764-5217
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Ontario
#2 Green Hotel in Ontario
#3 Romantic Hotel in Ontario
#5 Family Hotel in Ontario
Price Range: £117 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ayres Suites Ontario Mills Mall 3*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to the Ayres Suites Ontario at the Mills Mall. This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. You’ll find all of the luxurious guest rooms at Ayres Suites Ontario at the Mills Mall are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, microwaves, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast.The Ayres Suites Ontario at the Mills Mall is conveniently located next door to the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Revive your wardrobe at one of the largest shopping malls in North America and then relax in your luxurious suite afterwards. Also, tee off at the Empire Lakes Golf Course only one mile away. Other nearby attractions include the Citizens Business Bank Arena, the Ontario Convention Center, and Scandia Amusement Park! ... more   less 
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Also Known As:
Ayres Suites Ontario At The Mills Mall Hotel Ontario
Ayres Hotel Ontario
Ayres Suites Mills Mall Ontario

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