We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok stay compared to other Ayres stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ayres Hotel Ontario Mills Mall
Ranked #10 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Reviewed 3 April 2012

Compared to the Ayres that is right next door to this location (called Ayres Suites Ontario Mills Mall), we have to say that this stay was ok. Although initially the service, room size and cleanliness is about the same when you spend a few minutes there you begin to see the differences. By the end of our stay, we agreed that we preferred staying next door even though it's about $10 more. The room we stayed in on the 3rd floor was run-down and the lighting had a huge patch on the ceiling. The beds were comfy as usual, but the pillows were "limpy" at best. The breakfast area is tiny with four tables that seat 4 and about 3 additional tables in the lobby area. So, if you don't get there early enough, you'll be having your breakfast in the lobby along with the guests that are checking out. The coffee set up was right next to the front desk, which was slightly odd especially when you go in to get breakfast and then walk out to the front desk to get your coffee. We were surprised one afternoon that our room was being cleaned at around 5PM. We had to stop by to pick something up and startled the maid. We left right away...but so did she before finishing our room. The children in the room above us must have had too much sugar because they were jumping all night, so much so that they made the armoire and tv rattle at times. The screaming kids down the hallway at 1AM was also not appreciated, but that's not the fault of the hotel. But our stay was not all negative. The Ontario Mills Mall is right behind the property and there are plenty of eating options within walking distance. We appreciated the entrance through the back of the property, therefore avoiding the walk around the building to enter to the front. Our three night stay was not all unpleasant, just not what we'd expect from Ayres in terms of detail and service.

Room Tip: Ask to be placed in a room away from kids
See more room tips
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JaniBani06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 10 April 2012

Dear JaniBani06 -

Thank you very much for your candid review of Ayres Inn & Suites Ontario Mills Mall. While I greatly appreciate your continued patronage of the Ayres Hotels and am pleased you found the location convenient, I apologize if this hotel experience was not as expected. We do our utmost to provide the best possible hotel stay for our guests, so please know that all of your comments have been shared with the various teams at the hotel and addressed where possible to ensure that each of our guests leaves our hotel fully satisfied. We appreciate you taking the time to review our hotel and hope to welcome you in the future.

Safe travels,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (503)
Traveller rating
Traveller type
Time of year
Language

430 - 436 of 503 reviews

Reviewed 1 April 2012

When my family and I got there,we were greeted with a big smile and tons of helpful informations about when,where,and what is going on in the hotel and the area around the hotel. Their rooms were very clean and everything works great. They provided premium channels with flat screen tv. The view from our room was great,which was facing towards Ontario Mills and the mountain.
Their swimming/hot tub area has clean restrooms to use and nice sitting/lounging chairs. Their onsite laundry room was convenient with vending detergent available. The hot breakfast buffet had alot of varieties and always coming out fresh..I recommend this hotel if you're planning to visit Ontario/neighboring area. Overall experience A++++++ :-)

Room Tip: Upgrade the room to top floor/mountain view
See more room tips
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sna2421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

The rooms are very clean and attractive. The room was appointed well and attractive. The room's decor was better than I expected, more along the par of an upgraded property type like a Hyatt Regency (which I had stayed at the night before in Valencia CA). The hotel offers soft drinks, wine and munchies during happy hour. Later in the evening a plate of sweet sugar cookies is placed in the lobby. Free Wi-Fi (that's a perk!) Front desk very pleasant. In the morning, includes ample breakfast foods available, from eggs, bacon, waffles to healthy cereals and yogurt. Parking is free too. Very easy access to freeway and neaby shopping areas. The hotel rates high and would definitely recommend. Well valued pricing for what the hotel offers overall.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank PMRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

Extremely pleases. Clean room, efficient and courteous staff! A much needed and appreciated complimentary glass of wine upon check in! Who could as for more! I could live in this space. Thank you!!!

  • Stayed: March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

Quiet, descent room size and clean. Friendly customer service personel. Highly recommended.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Firstlimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 29 March 2012

Dear Firstlimo -

Thank you so much for taking the time to review our hotel and for choosing Ayres Inn & Suites Ontario Mills Mall for your stay. It is wonderful to know that the cleanliness, service, and location made for an enjoyable stay for a guest. I appreciate your recommendation and we look forward to welcoming you again very soon.

Sincerely,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2012

I really enjoyed my stay at the Ayres. Breakfast was good and the room was very clean. I would definitely stay there again and do recommend it to anyone going to the Ontario area. Plus the Ontario Mills Mall is right there for shopping, etc.

  • Stayed: March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 28 March 2012

Dear Donna -

Thank you very much for taking the time to review our hotel as well as for choosing Ayres Inn & Suites for your stay in Ontario. Nothing makes us prouder than to know that we have earned an enthusiastic recommendation from a guest based on our services, accommodations, and amenities, so I appreciate your comments and will be sure to share them with the team here at the hotel. I am also pleased that our close proximity to Ontario Mills Mall made your stay enjoyable and convenient. Thank you again. We look forward to welcoming you again very soon.

Sincerely,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

Ended up staying here because of a Hotwire booking. Never heard of the hotel chain. The room was very nice and clean and large. Flat screen TV, nice furnishings, free internet. The hot breakfast was as good as one can expect from a buffet. Eggs and bacon or sausage available every day, potatoes, bagels, English muffins, wheat bread, waffles, hot oatmeal, cereal, fresh fruit.....what's not to like. Coffee was good and plentiful. I'd definitely stay here again

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 23 March 2012

Dear Linas -

Thank you for review. I am so pleased that we were able to introduce you to your first experience with the Ayres Hotels of Southern California chain and that you found your stay so exceptional. The highest honor a hotel can receive is having a guest choose us for repeat stays so it is wonderful to know that you would choose us on a different occasion. Hopefully that means very soon.

Safe travels,

Susan Golden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ontario hotels
0.1 mi away
Ayres Suites Ontario Mills Mall
0.3 mi away
Country Inn & Suites By Carlson, Ontario at Ontario Mills
0.5 mi away
Hyatt Place Ontario / Rancho Cucamonga
Show Prices
Show Prices
Show Prices
1 mi away
Embassy Suites by Hilton Ontario-Airport
3.1 mi away
DoubleTree by Hilton Hotel Ontario Airport
3.1 mi away
Azure Hotel & Suites Ontario, A Trademark Collection Hotel
Show Prices
Show Prices
Show Prices

Been to Ayres Hotel Ontario Mills Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ayres Hotel Ontario Mills Mall

Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
Price Range: £108 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, TripOnline SA, getaroom.com, Hotels.com, Expedia, Evoline ltd, Ebookers, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Ayres Hotel Ontario Mills Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing