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Ayres Hotel Ontario Mills Mall
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Reviews (515)
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All reviewsontario mills mallfront deskwafflescomfortable staycookiesvery nice hotelenjoyed my staylos angelesexcellent staywould definitely stay here againrooms are spaciousshuttle serviceconvenient locationparking lotmini fridgebusiness tripcontinental breakfast
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438 - 443 of 515 reviews
Reviewed 12 April 2012

I would recommend ayres to anyone. The room was extremely clean and big. The staff was super. They were professional and extremely nice. They helped me with a booking error swiftly. The complimentary break was great. And location for us was perfect. I'm Definately staying here again

  • Stayed: April 2012
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Thank mikeyd56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 20 April 2012

Dear Mikeyd56 -

Thank you so much for your kind review and for choosing Ayres Inn & Suites Ontario Mills Mall for your visit. What a treat to know that the exceptional service my wonderful team works so hard to provide has made a guest's stay so extraordinary. I am so pleased that the accommodations and complimentary amenities, including the delicious full American breakfast, lent themselves to a comfortable and inviting hotel stay. We appreciate your recommendation and look forward to your return.

Warm regards,

Susan Golden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2012

We had a great recent stay at this hotel during a shopping weekend. It's located right across the parking lot from the Ontario Mills Mall. The room was clean & comfortable. The staff members we came in contact with were knowledgeable & friendly. Lots of places to eat in the area. Will definitely stay here again.

  • Stayed: April 2012, travelled as a couple
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Thank cutemel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 19 April 2012

Dear Cutemel6 -

It was a pleasure having you as our guest. Thank you for your kind words and for sharing your experience on TripAdvisor. What a treat to hear that the amenities, service, and very close proximity to Ontario Mills Mall lent themselves to a comfortable and convenient hotel experience. We appreciate you choosing us for your stay and hope to welcome you back very soon.

Sincerely,

Susan Golden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2012

Room was attractive, comfortable and clean. Check in was a breeze, staff friendly & helpful.

  • Stayed: April 2012, travelled on business
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Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 12 April 2012

Dear Mike -

Thank you so much for the succinct and kind review of Ayres Inn & Suites Ontario Mills Mall. What a treat to know that the service and accommodations provided made for such an enjoyable stay. We appreciate your recommendation and hope you will choose us again in the near future.

Warm regards,

Susan Golden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2012

Compared to the Ayres that is right next door to this location (called Ayres Suites Ontario Mills Mall), we have to say that this stay was ok. Although initially the service, room size and cleanliness is about the same when you spend a few minutes there you begin to see the differences. By the end of our stay, we agreed that we preferred staying next door even though it's about $10 more. The room we stayed in on the 3rd floor was run-down and the lighting had a huge patch on the ceiling. The beds were comfy as usual, but the pillows were "limpy" at best. The breakfast area is tiny with four tables that seat 4 and about 3 additional tables in the lobby area. So, if you don't get there early enough, you'll be having your breakfast in the lobby along with the guests that are checking out. The coffee set up was right next to the front desk, which was slightly odd especially when you go in to get breakfast and then walk out to the front desk to get your coffee. We were surprised one afternoon that our room was being cleaned at around 5PM. We had to stop by to pick something up and startled the maid. We left right away...but so did she before finishing our room. The children in the room above us must have had too much sugar because they were jumping all night, so much so that they made the armoire and tv rattle at times. The screaming kids down the hallway at 1AM was also not appreciated, but that's not the fault of the hotel. But our stay was not all negative. The Ontario Mills Mall is right behind the property and there are plenty of eating options within walking distance. We appreciated the entrance through the back of the property, therefore avoiding the walk around the building to enter to the front. Our three night stay was not all unpleasant, just not what we'd expect from Ayres in terms of detail and service.

Room Tip: Ask to be placed in a room away from kids
  • Stayed: March 2012, travelled with family
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1  Thank JaniBani06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this reviewResponded 10 April 2012

Dear JaniBani06 -

Thank you very much for your candid review of Ayres Inn & Suites Ontario Mills Mall. While I greatly appreciate your continued patronage of the Ayres Hotels and am pleased you found the location convenient, I apologize if this hotel experience was not as expected. We do our utmost to provide the best possible hotel stay for our guests, so please know that all of your comments have been shared with the various teams at the hotel and addressed where possible to ensure that each of our guests leaves our hotel fully satisfied. We appreciate you taking the time to review our hotel and hope to welcome you in the future.

Safe travels,

Susan Golden
General Manager

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Reviewed 1 April 2012

When my family and I got there,we were greeted with a big smile and tons of helpful informations about when,where,and what is going on in the hotel and the area around the hotel. Their rooms were very clean and everything works great. They provided premium channels with flat screen tv. The view from our room was great,which was facing towards Ontario Mills and the mountain.
Their swimming/hot tub area has clean restrooms to use and nice sitting/lounging chairs. Their onsite laundry room was convenient with vending detergent available. The hot breakfast buffet had alot of varieties and always coming out fresh..I recommend this hotel if you're planning to visit Ontario/neighboring area. Overall experience A++++++ :-)

Room Tip: Upgrade the room to top floor/mountain view
  • Stayed: March 2012, travelled with family
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Thank sna2421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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