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“Room was good, breakfast not so much.”

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Hampton Inn & Suites Ontario
Ranked #6 of 42 Hotels in Ontario
Certificate of Excellence
Sacramento, United States
Level 1 Contributor
3 reviews
3 hotel reviews
“Room was good, breakfast not so much.”
Reviewed 12 August 2014

Do not arrive in the evening as it appeared that there was only one staff member on duty. If he/she is away helping another guest (in a room) you will be sitting there for quite some time waiting to check in. I will say that he was very kind and courteous though. It definitely was not his fault. Just understaffed. Breakfast leaves much to be desired. Eggs tasted like a powdery potato. If the sausages and potatoes were hot, it would have been better, but they weren't. All else provided would be similar to a continental breakfast and average at best. Room was perfect though...clean, open, large. It's just that I expected a better breakfast for paying the rate premium over others in the area.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Ventura, California
Level 6 Contributor
183 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 11 August 2014

This is a tough call. When you can't get a good night's sleep at a hotel, it should get a poor rating. But, the people were so nice . . .

First, know that they don't have enough parking. If you arrive late, you end up in the parking lot of a mall across a busy four lane street. Not good. Not safe. The next problem is the noisy air conditioner. It drowned out the TV and the radio and made trying to sleep a chore.

Bottom line: nice people, good breakfast but the room is so noisy, I can't recommend it.

Room Tip: Check the air conditioning noise level before accepting the room.
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank VenturaTraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 August 2014

I checked into the hotel and was greeted by the host at the front desk. He provided me with amazing service as he checked me in quickly and asked whether I wanted the second or third floor. He mentioned if thee were any problems to please let him know. I was offered fresh baked chocolate chip cookies which I complemented must have been baked fresh by the host. The room had two comfortable beds with a separate bar area. The bathroom was very clean. There were plenty of towels for guests. There is a flat screen TV. The breakfast was superb as usual. It had make your own waffles, bagels, scrambled eggs with sliced sausages and potatoes too. Guests could have juice, coffee or hot chocolate.
I always know I will be taken care of at the Hampton or it's other affliates.

Room Tip: Always request a room away from the first floor.
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank n w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rock Springs, United States
1 review
Reviewed 9 August 2014

The hotel has a great staff. It is a nice hotel and right across the street from a HUGE shopping mall! Maria in breakfast is amazing! Very friendly lady and she went our of her way to make my 6 yr. old grandson feel special every day!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rosemarie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goodyear, United States
1 review
Reviewed 6 August 2014

The only complaint I have id the room was very muggy and the beds were very uncomfortable.....but other than that everything else was good. The breakfast was very good and the cleanness was very good. Would stay again

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Regina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Point, United States
2 reviews
Reviewed 5 August 2014

Hotel was conveniently located near restaurants and the mall. Very pleased with the a/c unit as I prefer my room to be very cold when I sleep. Work out facility has a good range of dumb bells along with a couple of treadmills and an elliptical. Complimentary breakfast was always hot and ready to go no matter how many people were down stairs eating at once.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarzana, United States
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

The staff at this property really go the extra mile to make our stays comfortable. We stay there often so it is nice to speak to people who already know what makes us more comfortable. They are really the best.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Ontario

Property: Hampton Inn & Suites Ontario
Address: 4500 Mills Cir, Ontario, CA 91764-5219
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ontario
#1 Family Hotel in Ontario
#7 Business Hotel in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Ontario 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Across the street from the Ontario Mills Mall, our hotel offers a range of modern amenities and consistently great service to all our guests, whether they are traveling for business or on vacation. Make yourself at home in one of our comfortable guest rooms, with free high-speed internet access, a spacious work area and a clean signature Hampton bed®. Wake up to Hampton's free hot breakfast and enjoy free, round-the-clock coffee service. ... more   less 
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Also Known As:
Hampton Hotel Ontario
Hampton Inn And Suites
Hampton Inn Ontario
Ontario Hampton Inn

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