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“Good value for airport hotel”

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Holiday Inn Ontario Airport
Ranked #14 of 41 Hotels in Ontario
Reviewed 30 November 2013

I stayed here on arrival then again before departure for home. It's very near the airport so is very convenient, but no noise issue - can't recall hearing airplanes at all.
I found the room comfortable and very well decorated, and food at breakfast was very good with even better service. Will definitely stay here again when visiting the area.
I did not use the Wi-Fi.

  • Stayed: November 2013, travelled on business
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Thank SouthernFamilyOf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 5 December 2013

Dear SouthernFamilyOf3,

Thank you so much for your wonderful review. We are extremely pleased that you found out hotel to be convenient, comfortable and well decorated. We are also pleased that you enjoyed the food and the service in the restaurant.
We look forward to seeing you on your return visit to Ontario.
Sincerely,
Shari Hurley
Front Office Manager

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Reviews (245)
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130 - 136 of 245 reviews

Reviewed 17 November 2013 via mobile

I recently stayed at this HI for the second time. This is a great hotel. Is newer and very comfortable. Rooms are well appointed with microwave, coffee maker and fridge. Staff is very friendly and helpful.

However, to be fare I only are breakfast and my omelet was good, but their were small things that really need improvement. For one, my English muffin was dry. It wasn't burnt, in fact it looked barely toasted, but when I tried to eat it, it was like eating a hokey puck. The apple juice was syrupy. I thought that maybe they didn't dilute it with water, but I was told that's the way it's supposed to be. I've never had anything like it. You could see the corn syrup in it, yuck! Also, I had avocado with my omelet and it was brown.

Again, this is a great hotel, but for meals, go to Marie Callendar's next door.

Stayed: November 2013, travelled on business
Thank kalenacole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 26 November 2013

Dear kalenacole,
Thank you so much for your review. We are pleased that you enjoy our hotel and feel our rooms are comfortable and our staff is friendly and helpful.

We do apologize for the inconveniences that you experienced in our restaurant. We have forwarded your concerns regarding the English Muffin, apple juice and avocado to our Director of Food and Beverage to ensure this does not occur in the future.

Sincerely,
Shari Hurley
Front Office Manager

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Reviewed 10 November 2013 via mobile

Enjoyed a one night stay here. Very clean and spacious room. Didnt get a chance to hop in the pool but it looked great an well kept. Thank you for such a pleasant stay. I wish to.return soon and enjoy all the amenities this property has to offer

  • Stayed: November 2013
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Thank jjbradford00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 12 November 2013

Dear jjbradford00,

Thank you so much for your wonderful review. We are extremely pleased that you had a pleasant stay and enjoyed your spacious and clean guestroom.
We look forward to seeing you on your return visit to Ontario and hopefully you will get a chance to hop in the pool.
Sincerely,
Shari Hurley
Front Office Manager

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Reviewed 23 October 2013

The hotel is very nice with a restaurant and bar on site, clean rooms and up to date furnishings. The only problem is that the Wi-Fi sucks! It is painfully slow and it keeps dropping off. Finally in frustration I used my cell phone as a hot spot.
Other than this, it is a great hotel.

  • Stayed: October 2013, travelled as a couple
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1  Thank pulpwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 24 October 2013

Dear pulpwriter:
Thank you for your review. We are extremely pleased that you found our hotel to be nice, clean and up to date. We understand your concerns about the WIFI connection and we apologize for the inconveniences that you experienced. We are in the process of upgrading our wireless internet which should be completed in a couple of months.

We hope to see you on your next visit to Ontario.

Sincerely,
Shari Hurley
Front Office Manager

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Reviewed 20 October 2013

I found the room to be very comfortable. The restaurant was outstanding, and Viet the bartender is entertaining. I did have an issue that needed attention and the manager was very helpful and her correction to the problem was very good.

  • Stayed: October 2013, travelled on business
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Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 21 October 2013

Dear Pam J,

Thank you for your wonderful review. We are extremely pleased that you found your guestroom to be very comfortable, the restaurant to be outstanding and Viet, our bartender to be entertaining.

We do apologize for the issue that you experienced. Thank you for letting us know that we handled it to your satisfaction.
Sincerely,
Shari Hurley
Front Office Manager

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Reviewed 16 October 2013

On route home we were tired and thought we would pull in and call it a night. Great spot. Nice rooms, super comfy bed. Housekeeping didn't leave any face cloths in room but all in all was great. Food at restaurant in hotel was OK, but service was poor. Manager at desk the evening we arrived was very friendly.

Stayed: October 2013, travelled with family
Thank Jenns48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 18 October 2013

Dear Jennp48,

Thank you so much for your wonderful review. We are extremely happy that you decided to pull in and call it a night at the Holiday Inn Ontario Airport.

We are pleased that you found the rooms to be nice with comfy beds and our manager at the Front Desk friendly.

We do apologize for no face clothes in the room and that you did not receive excellent service in our Landings Restaurant. We will work with the staff to ensure this does not happen in the future.
Sincerely,
Shari Hurley

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Reviewed 12 October 2013

Stayed here for the week while working in Upland. Clean room, comfy king size pillow top bed, flat screen TV in the room with a fridge, microwave, and coffee maker. They had two bottles of water in the room (for a price) and one free one. Never heard a plane while inside the hotel (3rd floor room facing the airport). Has a restaurant/bar onsite with decent food and drinks. Never had the breakfast but the menu looks good. Had dinner a number of times and it was always decent. The bar has football night specials (wings, cheap drinks, etc). Didn't see the pool used much, and the hot tub/spa looked pretty dirty, but I never go in those anyway. There is a Marie Callender's next door in walking distance, but nothing else. You'll need to drive or cab. So the location is the only reason this isn't 5 stars. I like a hotel that has more within walking distance. That said, it wouldn't deter me from staying here again.

  • Stayed: October 2013, travelled on business
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Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this reviewResponded 18 October 2013

Dear Thornthe Traveler,

We are extremely happy that you enjoyed your stay during your week of work in Upland. Thank you for your review on our rooms and their amenities as well as our Landings Restaurant. Our location is close to the airport as well as the Ontario Mills Mall and a variety of restaurants.

We hope to see you on your return visit to Ontario.

Sincerely,
Shari Hurley
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Ontario Airport

Address: 2155 E Convention Center Way, Ontario, CA 91764-4452
Phone Number:
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Ontario
Price Range: £76 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Ontario Airport 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to the Holiday Inn Ontario Airport, CA. Our new, four-story hotel is conveniently located less than one mile from Ontario International Airport, one block from the Ontario Convention Center, and 35 miles from Los Angeles. Major Southern California freeways are easily accessible from Holiday Inn Ontario Airport for easy access to other area destinations and attractions.Relax in California style at Holiday Inn Ontario Airport, where everything sparkles new. The hotel offers 180 attractive guest rooms, including seven spacious suites. All rooms come appointed with modern furnishings, complimentary high-speed wireless Internet access, 32-inch flat-screen TVs and premium channels, and other thoughtful amenities at your convenience. A fresh non-smoking policy adds to your comfort.Whether visiting California for business or vacation, Holiday Inn Ontario Airport is the perfect place to hang your hat. Our full-service hotel offers a complete list of services and amenities to fit your traveling lifestyle. In town for business? Holiday Inn Ontario Airport offers meeting space, a business center, and complimentary wireless Internet access. Traveling with the kids? Our outdoor swimming pool guarantees hours of fun. Feeling hungry? Order room service, or enjoy breakfast, lunch or dinner in Landings Restaurant. Also, be sure to take advantage of complimentary shuttle service to and from LA/Ontario International Airport.Come, stay, and Relax, It s Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Ontario Airport Hotel Ontario
Ontario Holiday Inn

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