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“Smoky indifference”

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La Quinta Inn & Suites Ontario Airport
Ranked #8 of 41 Hotels in Ontario
Certificate of Excellence
Reviewed 6 January 2014

Chose a non-smoking floor but found out that policy is not enforced; in fact, both cigarette and marijuana smoke in the halls was a daily occurrence we reported to management. Smoke came through the gap in our guestroom door. Other than putting out a smoke-eater in the hallway our first day, our complaints were ignored. Emails to the GM went unanswered. Room window sheers were torn and tattered, and bathroom doors did not close all the way -- an inconvenience due to our sharing our suite with other family members sleeping on the sleeper sofa. Breakfast was boring -- all carbs except for yogurt and boiled eggs -- and was the same every day over our 8-day stay. We went out to Denny's often.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with La Quinta
Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQGS, Guest Relations Manager at La Quinta Inn & Suites Ontario Airport, responded to this reviewResponded 8 January 2014

Hi Ron, We appreciate you taking the time to review your recent stay at the La Quinta Inn & Suites Ontario - Airport. It sounds like you had a disappointing time with us and we thank you making us aware of your experiences. This is definitely not the experience we want our La Quinta guests to have when staying with us! We'd like to discuss your situation with you further as we'd like to ensure our Maintenance team knows exactly which room we need to make repairs to the bathroom door, and replace our window sheers. May we ask you to contact us at tripadvisor@laquinta.com so we can gather some information from you directly? Your feedback will help us improve our operation! We look forward to hearing from you soon!

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383 - 389 of 519 reviews

Reviewed 3 January 2014

We are military and we stay at a lot of Hotels during vacations and our travels, I have never had any problems with the La Quinta hotel chain, during my travels and good prices , they allow dogs to stay in the hotel that is a plus . Our stay in the Ontario area was great good location and easy to get to the interstate

  • Stayed: January 2014, travelled with family
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Review collected in partnership with La Quinta
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

Booked this room on line prior to a trip to Oklahoma from Ontario Airport. What a nice place! We found it very quite (they even allow dogs!) and the hotel staff was on top of everything. Parking was close to entrances and the in-room coffee was good. Room had all the stuff, microwave, refrid, great tv, WlFl and was clean and very confortable.

Room Tip: If a dog's bark botheres you just tell the staff and they will not put you near a dog room.
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  • Stayed: December 2013, travelled with friends
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Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013

Excellent staff and great accomodations, I highly recommend staying at la quinta ontario. It's close to one of the best shopping center in california, great restaurants and its located in the middle of all business locations

  • Stayed: December 2013, travelled with family
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Review collected in partnership with La Quinta
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A La Quinta traveler
Portland, Oregon, USA
1
Reviewed 22 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A La Quinta traveler
1
Reviewed 20 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 18 December 2013

My room was immaculate and the service was excellent. I don't like the powdered creamer that is stocked in the rooms and the clerk made sure to provide me with liquid creamer. Morning breakfast was very good and had a nice variety of foods to choose from. Definitely would recommend this hotel.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with La Quinta
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Ontario Airport

Address: 3555 Inland Empire Blvd, Ontario, CA 91764-4908
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Ontario
#14 Business Hotel in Ontario
Price Range: £72 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Ontario Airport 2.5*
Number of rooms: 152
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Ontario Airport Hotel Ontario
La Quinta Ontario
Ontario La Quinta

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