I thought I would save a few dollars booking my reservation through the internet. I saw the picture but did not realize the signs were plastic until I arrived. I saw a very nice hotel across the street so I thought I would be ok....what a mistake I made. The nightmare began when I tried to check in. The man at the front desk made me wait 10 minutes while he talked with another employee. When he finally came to help me, he told me I had to give deposit. I gave my credit card but asked why when nothing to charge. Told me didn't matter had to give anyway. Gave me key for room end of building, only to learn key did not work. Went back to front desk, no phones to ask for help. Finally got into room that was not cleaned. Called front desk and told had to go back, given another room. Entered room occupied by another guest. Asked to talk to manager and the man at front desk said he was manager. I cannot say anything nice, go to a different hotel unless you want to be treated very bad. Ate breakfast in restaurant and the waitress said everything was bad at the hotel now with new owner. The waitress told me owner does not pay bills why so much trouble. A little to much information for me, I checked out..... Embassy suites was great.
- Official Description (provided by the hotel):
- The Ontario Airport Hotel and Conference Center is centrally located in the Inland Empire of Southern California 2.1 Miles away from the Ontario International Airport and the Ontario Convention Center. This convenient location is also accessible via major highways to the surrounding areas of Claremont, Pomona, Riverside, Temecula, San Bernardino, Palm Springs and Los Angeles. ... more less
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- Also Known As:
- Hilton Ontario Airport Hotel Ontario
- Ontario Hilton