I have not stayed at this hotel (yet), but I read each of the Reviews posted here. At first I was impressed by the sincere-sounding, personal-sounding response by Ian A, Front, office manager. That is until I realized each response was basically a form letter ... a boiler-plate response. Even the "I-was-greatly-distressed" part was an identically-written drop-in paragraph for each complaint. This makes me think the hotel's response was just an easy PR effort and polite way of ignoring genuine guest issues.
- Official Description (provided by the hotel):
- The Ontario Airport Hotel and Conference Center is centrally located in the Inland Empire of Southern California 2.1 Miles away from the Ontario International Airport and the Ontario Convention Center. This convenient location is also accessible via major highways to the surrounding areas of Claremont, Pomona, Riverside, Temecula, San Bernardino, Palm Springs and Los Angeles. ... more less
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- Also Known As:
- Hilton Ontario Airport Hotel Ontario
- Ontario Hilton