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“Great Place to Stay”

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Residence Inn Ontario Airport
Ranked #10 of 41 Hotels in Ontario
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
5 reviews
“Great Place to Stay”
Reviewed 17 February 2014

I stayed here for 11 months last year. Rooms were good size, full size fridge, stove, oven, dishwasher, bathroom. Grounds were always clean and kepted-up. 3 Gas Grills around the complex that were always clean and worked great. Great breakfast buffet (can be a little crowded on the weekends), ok dinner buffet. One of the closest places to stay near the airport and right across the street from the Ontario Convention Center. From the first phone call to get a price quote, to every morning for breakfast, to the last day I walked in the lobby, I was treated great. Front desk staff was always friendly, the maintenance guys, cleaning crew, everyone! The few times I did have an issue or concern it was handled quickly and professionally. They worked with me on a discounted rate since I knew I was going to be there such a long time where no other place would. They truly went out of their way for me on several occasions. All the rooms have just been renovated with almost everything new. And within walking distance to an In-N-Out Burger :-) I would recommend staying here to anyone.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank scott w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 19 February 2014
Dear Valued Guest,

I'm excited to hear that you had a good stay with us. 11 months is a long time and we truly appreciate your business. Thank you for your feedback regarding the room, grounds and staff. I'm glad to hear that everyone you came in contact with was friendly.

Thank you,

Cindy Ybarra.
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378 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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California
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 February 2014

We've stayed here a couple of times as our son goes to school nearby. I agree with what others have said, the service really is excellent. They go out of their way to remedy any situation that may arise. We've requested different pillows or linens for the sofa-bed and all requests were handled promptly. We left something behind in our room and they were very attentive in trying to find it. I recently returned from a trip to Singapore where I stayed at a 5* hotel. That hotel could learn a thing or two about service from the Residence Inn - Ontario.

That said, I can't rate this a 5* hotel because of the facility itself. It is close to the freeway so depending on your location, you can hear the road. The walls/floors are thin and there have been times when neighbors were noisy or I walked through clouds of lingering smoke (not sure where those designated smoking areas are, but I'll work to avoid them next time). They've done a nice job with the renovation, but it's hard to change structural components.

I've stayed at other properties in the area. Some of the facilities have been worse, a few have been better primarily because they were newer. Most of the better ones are further removed from I-10 which introduces more local traffic going to/from the highway. Being in Ontario Mills traffic, if that's not your destination, is not a plus.

I consider this property a very good value for an extended stay, where the kitchen and refrigerator are very helpful, and you can't beat the service.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ds5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 14 February 2014
Dear Valued Guest,

We are glad to hear that you had an enjoyable stay with us. Thank you for your feedback, they help us in improving our property.

We hope to see you soon.

Thank you,

Cindy Ybarra
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2014 via mobile

The staff at the residence inn were awesome!! I wax there from Sept to feb on a long business trip. If I needed anything the staff would accomadate my needs. Rooms were always clean and tidy. Whenever I am in ontario again, the residence inn will be my number 1 choice!!

Stayed February 2014, travelled on business
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 14 February 2014
Dear Valued Guest,

Thank you for taking the time to post this great review! I'm proud to work with a unique team here at the Ontario Residence Inn. Customer service is what we strive for.
I will pass along your comments regarding the rooms and staff.

Thank you,

Cindy Ybarra
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Des Moines, Iowa
1 review
Reviewed 9 February 2014

our visit was wonderful. staff was excellent, very accommodating.. location was outstanding. if we come back to California this will be our first choice. a big thanks to Christina for her great hospitality.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Machele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 14 February 2014
Dear Valued Guest,

How exciting to hear that you had a wonderful stay and thank you for your comments regarding the staff. I will definitely pass along your comments to our staff. I'm proud to have good team members like Christina working here.

Thank you,

Cindy Ybarra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
1 review
Reviewed 4 February 2014

All the staff people were great. My room very clean and neat. Problem with site was many of the people occuping near by rooms. Many people in one room-counted 6+. Was told many were displaced people due to homes burned,etc. One evening police arrived to guell a family argument. Those people had a dog with 5 pups! They did not impact me directly, BUT I did not expect these things at a Marriott. I probably would chose another Marriott location next visit.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 5 February 2014
Dear Valued Guest,

Thank you for taking the time to post this review. I certainly apologize that this occurred during your stay with us. I will be looking into the matter.
Thank you for your comments regarding the cleanliness of your room and the staff.

Thank you,

Cindy Ybarra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Culiacan, Mexico
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 February 2014

This is an excelent hotel. Very conveniently located, near to shops, restaurants, convention center and ontario airport. Very clean, comfortable beds, spacious room, good breakfast just kind of continental but good, very friendly staff.

Room Tip: this is excelent to travel with family because it is spacious and has breakfast included. Also it ha...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silvia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 5 February 2014
Dear Valued Guest,

Thank you for taking the time to share your experience on this site. I'm glad we were able to accommodate an early breakfast for you.

Thank you,

Cindy Ybarra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego CA
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 January 2014

We stayed at the Residence Inn during a soccer tournament for a grand daughter. They were very accommodating to us as we needed early breakfast which they started an hour early. Staff was quick to respond to any problem which arose.

Room Tip: Stay away from busy street
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJJSANDIEGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review, 31 January 2014
Dear Valued Guest,

Thank you for taking the time to write this review and give us a 5 rating. I'm glad to hear that we accommodated you while attending a soccer tournament with your granddaughter.

Please keep us in mind for any future stays when your here in the area.

Thank you,

Cindy Ybarra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Ontario Airport

Property: Residence Inn Ontario Airport
Address: 2025 E Convention Center Way, Ontario, CA 91764-4450
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Ontario
#6 Romantic Hotel in Ontario
#11 Business Hotel in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Ontario Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
The Residence Inn by Marriott Ontario Airport hotel offers apartment-style suites with separate living and sleeping areas, fully equipped kitchens and free high-speed Internet access. Enjoy our hot breakfast buffet daily & our weekday social hour (Mon-Thur) - both complimentary! The Residence Inn Ontario Airport hotel is adjacent to the Ontario Convention Center, the Ontario International Airport (ONT) and just 3 miles from the new Citizens Business Bank Arena, home to ECHLs Ontario Reign. Enjoy shopping at Ontario Mills, South California's largest shopping and entertainment complex. Shopping at Victoria Gardens and Montclair Plaza are also nearby. For play time, the Residence Inn Ontario Airport hotel is near Epicenter Stadium, Auto Club Speedway (formerly California Speedway), Raging Waters Park, Fairplex in Pomona (LA County Fair) and many other events. Los Angeles County's beautiful mountains, beaches and desert playgrounds are all easily accessible from the Residence Inn by Marriott Ontario Airport hotel ... more   less 
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn

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