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“Lions Club Convention”

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DoubleTree by Hilton Hotel Ontario Airport
Ranked #7 of 41 Hotels in Ontario
Reviewed 19 February 2014

My husband and I stayed at the Double Tree almost a week. The service was great and the convention amenities were fabulous. We did have some hiccups but they were addressed right away with professionalism

  • Stayed: February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sheri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 21 February 2014

Hello Sheri R,

Thank you for your review.

We're glad you and your husband chose to stay at the DoubleTree by Hilton Ontario Airport Hotel for the Lion's Club Convention.

We look forward to your return.

Kind Regards,

Yolanda

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937 - 943 of 1,323 reviews

Reviewed 19 February 2014

This is a very nice place, with all the great amenities you would expect from a Hilton. Our room was quit comfortable, with lots of room, and all the "pluses." My only issue is that it is very spread out. If there are any "shortcuts" from point A to point C without having to go through point B, I couldn't find it. It is connected to the Ontario Convention Center, which is EXTREMELY convenient, but not very easy to navigate around the hotel without a lot of walking.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank PGfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 25 February 2014

Hello pgfreak,

Thank you for your review.

I'm glad you had an enjoyable stay and it sounds as if you received an unexpected work out.

A high rise hotel would be easier to navigate through but it wouldn't offer the same ambiance and resort like feel.

I would hope that the layout of the DoubleTree by Hilton Ontario Airport Hotel will not deter you from staying with us again.

Warm Regards,

Yolanda

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Reviewed 19 February 2014

This hotel is very run down and badly in need of maintenance. In our room: A/C not working when we checked in. Phone not working in order to call Room Service. Refrigerator almost fell out of the cabinet when we opened the door. Microwave did not work at all. Sheets are stiff and scratchy. Pillows are hard and lumpy.Room service staff was very accommodating and friendly

  • Stayed: February 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 21 February 2014

Hello Lori M,

Thank you for your review.

Please accept my deepest apologies in regards to your stay at the DoubleTree by Hilton Ontario Airport Hotel being less than a "10" experience.

It sounds as if everything that could go wrong, did. This is definitely not the guest experience we're striving for or would like to be remembered for.

I would hope that you will allow us another opportunity in providing you with the excellent customer service and care that we are known for.

Again, thank you.

Respectfully,
Yolanda

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Reviewed 18 February 2014

The lobby has been updated since my last visit, just a very pleasant vibe. Nice bar and sitting area. The restaurant upscale, service could have been better. The waiter looked like a deer in the headlights when told we were ready to order. Surprise we were hungry! They also have a nightclub, which seemed to be inhabited by cougars dressed by a celebrity designer direct from K Mart. The hunted were a variety of ESL gentlemen from far and wide with an overload of testosterone.

The rooms are standard Hilton faire. A nice place to stay if you want meeting rooms restaurants all under one roof. Plenty of parking, central location.

  • Stayed: February 2014, travelled on business
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Thank Uptowngal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 21 February 2014

Hello Uptowngal 12,

Thank you for your review.

I agree, we're centrally located and a great place to stay that has everything you need.

We look forward to seeing you again in the very near future.


Warm Regards,
Yolanda

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Reviewed 17 February 2014

Went to Ontario California for a short business trip. The hotel staff was friendly and efficient. There was several large groups staying at the hotel. The front check-in staff worked through the line of people quickly.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sharmarrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 21 February 2014

Hello TripAdvisor Member,

Thank you for your review.

We're glad you had a pleasant stay.

We hope to become your hotel of choice when visiting the Ontario, California area.


Respectfully,

Yolanda

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Reviewed 13 February 2014

This is a old hotel that needs to be updated. The management of the hotel is missing the point that business travelers are expecting proper service. I arrived early to the hotel and told that my room was confirmed but it took over 6 hours to get into the room after 5 visits to the front desk. Just update the hotel and the service

  • Stayed: February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Robert J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 21 February 2014

Hello Robert J H,

Thank you for your review.

Within the next few years our hotel will undergoe renovations.

I understand how frustrating it can be to arrive early to a hotel and want to check-in and relax.

We take pride in being able to check-in our guests prior to our 3pm check-in time as long as we have guest rooms ready and available.

We also like to assist our guests in understanding that it's not personal.

However, when all 482 guest rooms are occupied the night before and every guest has until 12 noon to check out. If a guest arrives prior to 3pm there will definitely be a wait to gain access to their reserved guest room.

I hope this assists as an explanation as to why and not as an excuse.

Thank you for your feedback.

Respectfully,

Yolanda

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Reviewed 13 February 2014

Our association holds a board meeting here one weekend every year. The rooms are large and clean. The facilities overall are good. And the food they provide for lunch during the meeting is very good. 200 characters minimum so I have to keep typing. Vote for elected officials who will observe and support the Constitution. If people vote with their checkbooks, looking for whoever promises the most hand-outs and hand-holding by the government, our country will continue to decline.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this reviewResponded 21 February 2014

Hello Mike B,

Thank you for your review.

We appreciate your association's loyalty to the DoubleTree by Hilton Ontario Airport Hotel and we look forward to hosting more meetings for you.


Warm Regards,
Yolanda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Address: 222 N Vineyard Ave, Ontario, CA 91764-4428
Phone Number:
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
Price Range: £102 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Ontario Airport 4*
Number of rooms: 484
Official Description (provided by the hotel):
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 
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Also Known As:
Doubletree Ontario
Ontario Doubletree

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