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“Hard to say good or not!”

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Best Western Plus InnSuites Ontario Airport E Hotel & Suites
Ranked #14 of 41 Hotels in Ontario
Carlton, Oregon
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Hard to say good or not!”
Reviewed 30 May 2014

Checked in had requested an upper floor but was told all dog friendly rooms were on the bottom, also requested a quiet room. The room she gave us was bottom floor next to the laundry room and close to the freeway. I called and asked if they had something else and she said come back to the desk, I was given a room on the 3rd floor still on the freeway side but further away. The room was clean all days, no problem, but the grounds were filthy, garbage around everywhere and they were doing some construction by the hot tub. Went to the hot tub the second night it was also filthy, got in and then right back out. Breakfast was good sausage,eggs, biscuits and gravy, toast, blueberry muffins, pancakes and french toast, they had fresh fruit baskets but no fruit any of the 3 mornings. They had a tour group staying and I am assuming they took all the fruit unless it was never put out. The last morning I was going down for breakfast and parts of the tour group were in the courtyard area, but sitting on chairs infront of peoples rooms just talking loud and laughing,I walked by 3 rooms with people who were looking out there windows because they had been woken up, when I got to the group I told them they needed to be quiet people were sleeping, but I don't know if they understood. The rooms were old but the bed was good, and we had a seperate bedroom in ours which was nice. I would stay again just because of the bedroom and bed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steffandmark2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 May 2014

This is our favorite Best Western to stay at. There is a very nice restaurant/Lounge area which is great after a long drive. It's close to the airport if your traveling by place or its right off I-10 if traveling by car. They take pets and the staff are great!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 252beckya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California City, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2014

This hotel is conveniently located to everything in Ontario, California. It is within 10 minutes of city driving from the airport, shopping, businesses, and entertainment. The hotel was impeccably clean. The room was very nice and the bed extremely comfortable. Nice amenities, too. The only thing that I could see that could be improved is the free breakfast items. Go out for breakfast instead.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeffrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2014 via mobile

We had car trouble on our way to Arizona and called Best Western for someplace to stay so they found us a room here. It sounded nice...king size bed...Jacuzzi tub...$100.00 for the night. Let me first say that we love Best Western...but this was awful. Filthy dirty. Our feet were black from walking on the floor. A big dead cockroach in the closet. The air con dripping. Wires hanging under the bathroom sink. Refrigerator wouldn't get cold. Jacuzzi didn't work. There was to be complimentary bottled water which we didn't have. Called the front desk twice for it...never got it. Very poor quality. I want my money back.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Ludivine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 23 July 2014
Thank you for taking the time to write a review of your experience on your most recent stay. Your experience was not indicative of our usual service levels. We will be sharing your comments with the appropriate staff and management. We hope that we may have an opportunity to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Hotel was closed to our event in Citizens Bank Arena, although we have some confusion about our rooms reservation, but one the employee name Richard help us out and assisted us. The room just okay but the breakfast was good.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Henedina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

Although our guest room was a bit dated, this hotel was a great value. The staff were friendly, the beds were comfortable, and the breakfast was one of the best free hotel breakfasts I have experienced.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank colinr874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

breakfast was yum room service not so good sleep very good would like to thank the chef for letting my aunt come in a little late to have breakfast cause she had dialysis at 5 in the morning and she got back by 10 am and the chef still have her come and have breakfast

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus InnSuites Ontario Airport E Hotel & Suites

Property: Best Western Plus InnSuites Ontario Airport E Hotel & Suites
Address: 3400 Shelby St, Ontario, CA 91764-4873
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 41 Hotels in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western

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