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Best Western Plus InnSuites Ontario Airport E Hotel & Suites
Ranked #14 of 42 Hotels in Ontario
racho cucamonga, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“One Night”
Reviewed 30 August 2014

Was the best price i was looking for in area, started off with a few maintenance problems but was taken care of, breakfast was really good and the over all decor of hotel was good, but for the overall price it was a good stay

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 9 September 2014
Dear David K,
Thank you for completing your online review. We will share the information you have provided with our management team in hopes that we can continuously improve. We take great pride into seeing that every guest has a wonderful experience during their stay with us. We look forward to serving you again.

Best Regards,
Staff and Management
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581 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
1 review
Reviewed 18 August 2014

This hotel provides excellent value for the available features. The stall is very friendly and concerned with the quality of you stay.......I recommend it to anyone traveling to this area! The free breaklfast was excellent and a real time saver.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank johni979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 9 September 2014
Dear johni979,
Thank you for sharing your comments in regards to your previous stay. I'm ecstatic to hear that our staff provided you with the proper service you come to expect. We hope that your travels brings you back to our property in the near future.

Always at your Service,
Staff and Management
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Bishop, California
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

Have stayed there twice, the second time our room was a little run down. A few things broken. Overall I prefer Best Western Motels. The breakfast was good and the lounge was very nice. We would probably stay here again due to location but hopefully they will fix broken and run down rooms.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 9 September 2014
Hello Michele A,
Thank you for taking the time to post about your experience here on Trip Advisor. While I am disappointed your experience fell short of your expectations, I am thankful that you have shared the feedback with us. Our team reviews all guest feedback in an effort to improve the guest experience. Please be assured we taken this step to ensure this does not happen again.

Hope to see you soon,
Staff and Managment
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlton, Oregon
Level 5 Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 August 2014

This is our second stay at this hotel. We like the area and the hotel takes our dog. We had the same room as last time with a separate bedroom that we really like. Bed is very comfortable and room is clean. Tub drain was slow and was fixed right away. Fridge didn't work and wasn't fixed. Internet didn't work but was fixed, but then stopped working again. They have a very good breakfast, eggs,sausage biscuits and gravey, muffins,toast,pancakes, french toast,hashbrowns, and they keep it pretty full even with tour buses there. Will stay again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank steffandmark2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 9 September 2014
Dear steffandmark2,
We would like to thank you for completing your review on Tripadvisor.com. Your feedback is very important to us, and the success of our hotel. We are excited that you enjoyed your stay and we hope to see you again in the future.

Hope to see you soon,
Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
Reviewed 11 August 2014

As part of my work, I need access to high speed internet. On this trip, it didn't work. The maintenance guy rebooted the system which didn't work. He said he was going to talk to someone higher up. He never got back to me. I ended up having to use the cruddy WiFi connection. They didn't care that rooms didn't have high speed internet access. It was completely ignored.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 14 August 2014
Good morning Shannon W,
Thank you for taking the time to communicate what you experienced on your most recent stay at the Best Western Plus Innsuites Ontario Airport. Your experience was not indicative of our usual service levels. I will be sharing your comments with the appropriate staff managers to ensure a better experience. We look forward to serving you again in the near future.

Best Regards,
Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ontario hotels

Hercules, United States
1 review
Reviewed 5 August 2014

Upon our arrival, we had been assured that our room was non smoking. When we got to our room, it was definitely NOT, non smoking. I contacted the front desk and was advised that it had previously been a non smoking room which had been 'converted'. Almost immediately after getting off of the phone with the front desk, two men entered our room. One was the head of maintenance, another was an assistant. They were surprised we were there and advised us that they had been told that the room was vacant. We asked them why the room still smelled so badly of smoke if it was being converted and we were advised that a block of the smoking rooms were being converted to pet rooms. We had our dog with us (a show dog and one that presents the normal pet issues) Within ten minutes of the men leaving, we received a call from the front desk advising us that there had been a mistake made and we were being moved to a 'Suite' that was available and that they apologized for the mistake. We felt happy at first that someone was trying to make the situation right. The best part of our stay was David who came from the front desk and helped us to move our things. Once we arrived at our suite, we were again disappointed. The latch on the door was broken and barely on the front door. There was a large area of mold on the inside of the shower curtain. The spa tub was dirty and we had ants in our bed. When we got into bed that night, we discovered several blue and white pills under our pillows and sheets. If we weren't leaving immediately the next morning and didn't have our five year old daughter with us, we would have left. When I took the pills to the front desk in the morning and told them about the ants and the latch, I was met with a flat 'We'll take a look'. I can guarantee that we won't stay in a Best Western again in the future, and as soon as I have a moment, I will be responding to my surveys from Yelp and Hotels.com

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 7 August 2014
Good afternoon Michelle K,
We value your comments and are thankful you took the time to express your experience at the Best Western Plus Innsuites Ontario Airport East. We will address your concerns with department managers to ensure you a future nights stay that is indicative to our service. Thank you again and we hope to serve you again.

Best,
Staff and Management
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Montebello,California
1 review
Reviewed 3 August 2014

Stayed at this hotel for 1 night. 1 night to long! My family and I experienced some pretty bad customer service. First, upon arrival our room was not ready. When I called to make reservations they told me check-in was 3pm. Website also states check-in is at 3pm. It was 4:30pm and we still didn't have our room. If it's advertised in writing, please go by that! Next, spent some time in the pool. There were no towels for us to use. Had to walk over to the front desk 3 times to ask for towels. Finally, housekeeping came to bring some towels. Lastly during breakfast, staff was in a hurry to clean up buffet area before the advertised time. It was not 10am yet and they had already closed off the buffet area! Again if it's advertised that breakfast is until 10am please go by that! Sorry to say.....I will not be returning to this hotel any time soon.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryansma06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWINNSUITESONTARIO, Guest Relations Manager at Best Western Plus InnSuites Ontario Airport E Hotel & Suites, responded to this review, 7 August 2014
Thank you for taking the time to provide your feedback regarding your stay. We regret that the hotel did not meet your expectations and will follow-up on your concerns.We hope to be able to serve in the near future

Best Regards,
Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus InnSuites Ontario Airport E Hotel & Suites

Property: Best Western Plus InnSuites Ontario Airport E Hotel & Suites
Address: 3400 Shelby St, Ontario, CA 91764-4873
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 42 Hotels in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western

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