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Reviewed 21 July 2018 via mobile

I am in California for business, staying 26 days. My room is very quiet and comfortable. As all trips go, there are occasional problems. Each night when I came back from work, Shelly greeted me by name and a cheerful smile. She always has friendly, encouraging words! It's wonderful to return from a hard day's work when away from home, having a caring employee like Shelly take notice and make sure you're not treated like just another number. She even went out of her way, knowing I had a need and not having tome to get it; she had that item at home and brought it in to work as a gift for me. What a special person. I hope she is valued and recognized for the hard and great work she does for this hotel.

Stayed: July 2018, travelled on business
Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this reviewResponded 22 July 2018

Michele, thank you for making Extended Stay America your home away from home. We’re glad to know you liked your cozy room and that you are enjoying the service you are receiving from Shelly. Please be assured that we will share your compliments with her. We want you to have a pleasant experience with us, so please let us know at the front desk if there is anything we can do to make your stay better.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

The stay was made enjoyable due to the awesome nature of Shelly and her willingness to help. She is what customer service should be like!! Thank you again Shelly for all that you did. It was much appreciated and you won't be forgotten. :)

Stayed: April 2018, travelled with family
Thank raider2627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this reviewResponded 21 July 2018

Thank you for the 4-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018 via mobile

The lady at the front desk was super, her name is Shelly. I'm a RN CS FNP retired US army Nurse Corp. We did physicals down the street. Room was clean and comfortable. Good selection on the television. Keep up the good work and customer service.

Stayed: July 2018, travelled on business
Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this reviewResponded 20 July 2018

Mike, thank you for your glowing review of the Extended Stay America. We are glad to know you were impressed with our well-appointed rooms as well as with the quality of the service provided, and we shall certainly share your praises with Shelly. Thanks again for your business. We hope to see you as our guest again.

Sincerely,
Hotel Management

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Reviewed 18 July 2018 via mobile

Me and my husband is staying here and we have had a great experience. Want to give a shout out to Shelly at the front desk she is always making our stay wonderful. Thanks Shelly for making this a home away from home.

Stayed: July 2018, travelled on business
Thank poohandrea23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this reviewResponded 18 July 2018

Thank you for your kind review of Extended Stay America. We’re delighted to know you are enjoying your stay with us and that you are impressed with the attentive service provided by Shelly. Please be assured that we will share your compliments with her. We want you to have a pleasant experience, so please let us know at the front desk if there is anything we can do to make your visit even better.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

Shelly was especially helpful as we were settling in. When a domestic dispute came up in the unit next to ours, front desk staff were especially helpful and prompt in getting things resolved. Unit was very clean.

  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank stephencP72JY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this reviewResponded 17 July 2018

Thanks for including Extended Stay America in your travel plans. Our staff is committed to providing excellent service, so Shelly will be happy to know their efforts helped make your stay a great one. It was a pleasure hosting you, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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