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“Giant Rooms NIce Hotel” 4 of 5 bubbles
Review of Azure Hotel & Suites Ontario Airport

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Azure Hotel & Suites Ontario Airport
Ranked #2 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Ventura, CA
Level Contributor
260 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Giant Rooms NIce Hotel”
4 of 5 bubbles Reviewed 5 February 2014

AT the last minute we needed a room in the Upland area and grabbed a king bed late at night at this Ayres Hotel. A little confusing as there are two hotels with basically the same name next door to each other. The Hotel & Suites we were informed by the desk has larger rooms but is older. The lobby seemed a little worn and the elevator area gave us pause. Once up on the floor the hallway was very nice with newer carpet and wall paintings. The room was quite large with a king bed by the window a fold out couch and seating area with a nice sized flat screen. There was a kitchenette with sink microwave, fridge and coffee maker. All in all nice. Comfortable firm bed. The air is a through the wall unit but not noisy. Full breakfast in the AM but no coffee creamer (odd). The desk at night and in the AM very polite and helpful.

A nice stay for a quick over night.

Room Tip: All seem good
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  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CWS55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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772 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Lake Country, Canada
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

Just spent a week here as we were involved with a conference just across the parking lot. Rooms are spacious, very comfy beds, very clean, but a little tired in the decor. Complimentary breakfast was great to have and late dinner options as well. A little difficult to contact the hotel from the airport for shuttle service if you do not have a cel phone with you - pay phones are not easily found. This takes a bit of extra organisation for non US citizens! Wonderful staff - will definitely stay again!

Room Tip: Get a room that has buffering from the trains which run all night - interior courtyard.
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  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RhodiDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paso Robles, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

From the moment I entered the Ayres Hotel I was pleasantly pleased with the hotel. The appointments were of high quality with a feel of refined elegance. A delightful surprise from the run of the mill hotels offering breakfast with a nights stay. Breakfast was cooked to order with eggs, omelets, and French toast as offerings. Staff was very accommodating and pleasant.

Room Tip: North side ground floor rooms to the rear of the hotel are the quietest. If your going to be using t...
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Green Features: The hotel is not wasteful and appears to do what it can to minimize it's environmental impact.
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 18 February 2014
Dear James O,

It was a pleasure welcoming you recently. Thank you for writing us such an amazing review and for choosing our hotel for your stay. Our team members always enjoy hearing that they made such a great first impression on our guests. We are also happy to hear you appreciated our complimentary breakfast, WiFi, and parking. We appreciate your recommendation and hope you choose to stay with us again soon.

Sincerely,

Amy Delgadillo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

There are plenty of hotels in the area, most of which are very desirable. The Ayres feels more like a boutique hotel than a chain. Location is perfect. Staff charming and rooms very clean and comfortable. It's a favorite with flight crews. Dining in the area is not the best, they is a coffee shop steps away, plenty of fast food places but if you want something nicer I would suggest the Doubletree Hotel which would mean just going through the parking lot.

Don't walk in the area at night, it looks safe but there are some unsavory characters that lurk around.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Uptowngal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 January 2014

I travel a LOT!!!! Obviously, staying in a lot of hotels comes along with that. I can confidently say that Ayres Hotel & Suites is now one of my two favorite hotels (I returned home from there yesterday!). The entire staff is incredibly personable and accommodating. The facility itself is gorgeous and the rooms are amazing. They offer amenities that help you to relax after a long day of work (or sight seeing if you're lucky enough to take vacations), the beds are super comfortable and the hot tub helped to keep me sane.
Having a refrigerator and microwave in the room helped me to be able to eat with a crazy schedule and the complimentary full breakfast was fabulous.
And the shuttle service to and from the airport helped to ease my mind, not having to worry about waiting for/finding a cab.
I highly recommend this hotel to anyone that is heading to southern California for any amount of time. You will not regret it!

Room Tip: I stayed in a suite that had a separate seating area with sofa and coffee table to use as a work are...
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Green Features: I love that they give you the option of having your linens changed on a daily basis. I've always found it so wasteful when the housekeeping staff takes my towels and changes my sheets every day. At Ayres, you can request that they leave your towels and linens!
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thatcrazyquiltygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

This was my 3rd time at the Ayres Hotel & Suites Ontario Airport. I love all of the Ayres Hotels because of the wonderful staff, extremely clean rooms, the feeling of being safe (I usually travel alone), excellent breakfast, comfortable beds, and nice amenities.

Room Tip: I was placed in a courtyard room as they are quieter. But, I wouldn't have minded one closer to...
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Green Features: They actually stick to their environmental practices of not changing the sheets daily, or towels if we do what they ask. Many hotels do not and I appreciate that Ayres does.
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

Through various difficulties, such as an inventory glitch that prevented us from having our room on the first night of a three night stay, the staff, most especially Amy Delgadillo, went out of their way to assist us. By providing a night's stay at another Ayres location and comping the cost of the room, providing shuttle service to our classes and appointments, and using all means possible to get us into the promised room on night #2.

Thanks for Roger, on the later shift for working to get the rooms ready as soon as possible.
Thanks for a superb houskeeping staff.
Thanks, especially, for courteous and cheerful shuttle service from Jose and Brian.
We will return and stay here again.

Nadine Arney

Room Tip: Ask to face the courtyard.
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  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NadineInPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Azure Hotel & Suites Ontario Airport

Property: Azure Hotel & Suites Ontario Airport
Address: 1945 E Holt Blvd, Ontario, CA 91761-2116
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#2 Romantic Hotel in Ontario
#2 Best Value Hotel in Ontario
#2 Family Hotel in Ontario
#3 Business Hotel in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Azure Hotel & Suites Ontario Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
Azure Hotel & Suites Ontario Airport, formerly the Ayres Hotel & Suites, is a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you're here for a short business visit or a long, relaxing retreat, you'll find all of the luxurious guest rooms at Azure Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well-lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Azure Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel Ontario Airport

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