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“Desks are too high and/or chairs don't go high enough”

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Azure Hotel & Suites Ontario, A Trademark Collection Hotel
Ranked #3 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 February 2014

Nicely appointed, European Style hotel. Friendly staff. Hearty, free breakfast & a managers hospitality hour (5-7 PM, M-Th) were a plus.

I work while I travel so having an adjustable height chair at my desk it very important. While each room has a chair with that feature, they unfortunately are height challenged. I am not a midget but even at 5' 10" tall I still found it necessary to resort to sitting on phone books & pillows to achieve the proper height necessary so my arms were level with the desk height. I pointed this out to the front desk and they told me management had previously cut the desk leg lengths because they were too tall. Well, they are still too tall. They need to either update the chairs such that they can go higher or they need to cut a few more inches off of the desk legs.

  • Stayed: February 2014, travelled on business
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Thank ClaytonC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 - 585 of 852 reviews

Reviewed 10 February 2014

We were in the area for the drag races in Pomona and were looking for a comfortable hotel at a reasonable price and we hit the jackpot! The room was very nicely appointed, the bed was comfortable (very important after a long day at the race track) Our only complaint was the breakfast....yes they offer a free full breakfast (and Starbucks coffee) but the hot items left something to be desired. I hope they make some changes in that area...otherwise this hotel was darn near prefect for a very reasonable price.

  • Stayed: February 2014
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Thank pix1059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded 13 February 2014

Dear Pix1059,

Thank you so much for taking the time to write such a lovely review. Our team is so happy to hear that you enjoyed your stay. I apologize if the breakfast did not fulfill all of your expectations and I will talk to our breakfast team to fix the issue. I hope that you stay with us again soon.

Sincerely,

Amy Delgadillo
General Manager

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Reviewed 10 February 2014

I stay at the Ayres Ontario occasionally for work and I always get 5 star service. From the shuttle drivers to the front desk staff, they are genuine people who always help. The rooms are spacious. VERY clean and quiet. While the furnishings are a little dated, I love to stay here. The gym is small but well appointed with newer equipment. 1 bike, 2 elliptic and 3 treadmills. Plus a nice universal machine and a set of dumb bells. The pool and spa look clean but a bit cold outside right now.
The breakfast is very good and even have a nice continental out at 4am if you have an early flight. Overall, outstanding stay.
Special shout out to COURTNEY at the front desk who was very helpful in accommodating me with a special room request.

Stayed: February 2014, travelled on business
Thank AHDUDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded 18 February 2014

Dear AHDUDE,

Thank you so much for your kind recommendation! We are always happy to receive reviews from returning guests, and we are so glad that our team and hotel keep making such a positive impression. Our team was so ecstatic to hear that you found our fitness center to be perfect for your workout needs, and I will definitely pass along your compliments to Courtney as she is a fantastic part of our team. Thank you again and we hope to welcome you back soon.

Sincerely,

Amy Delgadillo
General Manager

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Reviewed 6 February 2014

Nice hotel. Great service. Reasonably priced restaurant available. Very convenient to Ontario Airport. Shuttle service to and from airport worked well. They honored the US government rate, which was a great value for the room I stayed in.

  • Stayed: February 2014, travelled on business
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Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded 18 February 2014

Dear Andrew T,

Thank you for taking the time to write such a fantastic review of our hotel. Our team always enjoys hearing that a guest enjoyed his/her stay and that the location was convenient his/her needs. We are also happy to hear that you loved our European-inspired guestrooms. We are grateful for your review and hope you will visit again soon.

Sincerely,

Amy Delgadillo
General Manager

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Reviewed 5 February 2014

AT the last minute we needed a room in the Upland area and grabbed a king bed late at night at this Ayres Hotel. A little confusing as there are two hotels with basically the same name next door to each other. The Hotel & Suites we were informed by the desk has larger rooms but is older. The lobby seemed a little worn and the elevator area gave us pause. Once up on the floor the hallway was very nice with newer carpet and wall paintings. The room was quite large with a king bed by the window a fold out couch and seating area with a nice sized flat screen. There was a kitchenette with sink microwave, fridge and coffee maker. All in all nice. Comfortable firm bed. The air is a through the wall unit but not noisy. Full breakfast in the AM but no coffee creamer (odd). The desk at night and in the AM very polite and helpful.

A nice stay for a quick over night.

Room Tip: All seem good
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  • Stayed: January 2014, travelled as a couple
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Thank CWS55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Just spent a week here as we were involved with a conference just across the parking lot. Rooms are spacious, very comfy beds, very clean, but a little tired in the decor. Complimentary breakfast was great to have and late dinner options as well. A little difficult to contact the hotel from the airport for shuttle service if you do not have a cel phone with you - pay phones are not easily found. This takes a bit of extra organisation for non US citizens! Wonderful staff - will definitely stay again!

Room Tip: Get a room that has buffering from the trains which run all night - interior courtyard.
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  • Stayed: January 2014, travelled with friends
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Thank RhodiDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

From the moment I entered the Ayres Hotel I was pleasantly pleased with the hotel. The appointments were of high quality with a feel of refined elegance. A delightful surprise from the run of the mill hotels offering breakfast with a nights stay. Breakfast was cooked to order with eggs, omelets, and French toast as offerings. Staff was very accommodating and pleasant.

Room Tip: North side ground floor rooms to the rear of the hotel are the quietest. If your going to be using t...
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  • Stayed: January 2014, travelled on business
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Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario, A Trademark Collection Hotel, responded to this reviewResponded 18 February 2014

Dear James O,

It was a pleasure welcoming you recently. Thank you for writing us such an amazing review and for choosing our hotel for your stay. Our team members always enjoy hearing that they made such a great first impression on our guests. We are also happy to hear you appreciated our complimentary breakfast, WiFi, and parking. We appreciate your recommendation and hope you choose to stay with us again soon.

Sincerely,

Amy Delgadillo
General Manager

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Additional Information about Azure Hotel & Suites Ontario, A Trademark Collection Hotel

Address: 1945 E Holt Blvd, Ontario, CA 91761-2116 (Formerly Azure Hotel & Suites Ontario Airport)
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Ontario
#2 Romantic Hotel in Ontario
#2 Family Hotel in Ontario
#2 Green Hotel in Ontario
#3 Business Hotel in Ontario
Price Range: £65 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Azure Hotel & Suites Ontario, A Trademark Collection Hotel 3*
Number of rooms: 167
Official Description (provided by the hotel):
Azure Hotel & Suites Ontario Airport, formerly the Ayres Hotel & Suites, is a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you're here for a short business visit or a long, relaxing retreat, you'll find all of the luxurious guest rooms at Azure Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well-lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Azure Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel Ontario Airport

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