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“Hot Room due to lack of air conditioning”

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Azure Hotel & Suites Ontario Airport
Ranked #3 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Holland, Michigan
2 reviews
“Hot Room due to lack of air conditioning”
4 of 5 bubbles Reviewed 14 April 2014

We were very tired when we checked into our Ontario hotel. We trudged upstairs dragging our luggage to a room that was far from the lobby. When we opened the door we were hit with stagnant hot air because we had to insert the card to turn on the electricity for the lights and the air conditioning. The man at the lobby explained this procedure as being "European" and Ayers Hotels did it because they were "European". Well, the Ontario Ayers is in southern California, not Europe. Most European hotels don't even have air conditioning, should Ayers take out all their air conditioners? The hotel was beautiful but it took at least 15 minutes for our room to cool down. I would like all American hotel rooms to be cool. I can deal with hotels in Europe being hot because their weather is seldom as hot as southern California.

Room Tip: A room close to the elevator --- the hallways are long. A room that has already been cooled down.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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787 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, TX
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 8 April 2014

The only place we choose to stay in Ontario, for business or pleasure. Especially when on business, it is a wonderful escape. We look forward to future trips and more time to enjoy the hotel, especially the in-room Jacuzzi.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gerald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

A large group of us meet every six months in Ontario for a project workshop. We've stayed several times now at this hotel, and the staff has always been excellent. They look up and greet us as we pass in the hallways, and are quick to respond to our needs. Several have been working there for some time, and it's pleasant to hear "welcome back" or "I'm off tomorrow, but I'll see you when you come back in six months." The rooms are clean, and the lobby is cozy.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank alavinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellflower, California
1 review
4 of 5 bubbles Reviewed 7 April 2014

the service was excellent, the staff was very helpful and the hotel was very clean.
The free breakfast was very nice. Having access to free internet was a big plus.
Our Ladies loved the place.
Janet B.
House Of prayer COGIC

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank jfbjab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 10 April 2014
Dea jfbjab,

We were so happy to welcome your church to our hotel for your church retreat. We are glad that you all enjoyed your stay and that you found our complimentary amenities to be so helpful. We appreciate your recommendation and hope to welcome you back soon!

Sincerely,

Amy Delgadillo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts, Usa
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Beautifully decorated, clean rooms, friendly staff. Breakfast varied slightly each day (we were there for 8 days), but always included eggs, sausage, yogurt, fruit, various toasts, coffee. There were also waffles, pancakes or French toast on different days.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 10 April 2014
Hello Mike S,

We are so happy that you chose us for your extended stay. We enjoyed having you at our hotel and our kitchen team is very pleased to hear that you enjoyed the daily breakfast. I hope next time you are in the area you get a chance to stay with us again soon.

Safe travels,

Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collinsville, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

Seriously, your hotel had all the overall qualities of my own home obviously all filtering down from the exceptional atributes of Ayres' CEO and staff! The generous free amenities; the helpful staff's service; the beautiful European decor and exceptional cleanliness of the hotel and well manicured grounds. Thank you for the warm, family operated home away from home! I look forward to staying with you every time I come to Ontario California!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahavahzahav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakersfield, California
1 review
4 of 5 bubbles Reviewed 26 March 2014

This hotel has been my yearly choice for the past 7 years of attending a conference in Ontario. I enjoy the king size bed. I especially love the whirlpool tub. After a long day of sitting in a conference it is very comforting to know I will be relaxing in the tub at night.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Azure Hotel & Suites Ontario Airport

Property: Azure Hotel & Suites Ontario Airport
Address: 1945 E Holt Blvd, Ontario, CA 91761-2116
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#2 Romantic Hotel in Ontario
#2 Family Hotel in Ontario
#3 Business Hotel in Ontario
#3 Best Value Hotel in Ontario
Price Range (Based on Average Rates): £
Hotel Class:3 star — Azure Hotel & Suites Ontario Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
Azure Hotel & Suites Ontario Airport, formerly the Ayres Hotel & Suites, is a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you're here for a short business visit or a long, relaxing retreat, you'll find all of the luxurious guest rooms at Azure Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well-lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Azure Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel Ontario Airport

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