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“OUTSTANDING !!!!!!!!”

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Azure Hotel & Suites Ontario Airport
Ranked #2 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Dallas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“OUTSTANDING !!!!!!!!”
Reviewed 28 August 2014

This was my first time to stay in a Ayers Property. ALL HOTELS should learn something from Ayers Hotel's.... This Hotel Chain has a very personel Home Town feel. It is owned and operated by the Ayers Family, and it shows by the detail in the rooms, Quality Linen, and Bedding, Furniture, and appointments throughout. Priced fairly, and exceeds your expectations....Perfect

Room Tip: Very quiet, throughout
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 8 September 2014
Dear William P,

Thank you so much for holding us up as a shining example of what other hotels should be. Our high quality for high value standard of excellence is what we pride ourselves on each and every day and we're delighted to hear that we were able to exceed your expectations. Thank you again for your kind compliments and we look forward to your next visit!

Sincerely,

Amy Delgadillo
General Manager
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806 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Spanish first
  • Any
English first
Fresno, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 August 2014

This is a wonderful hotel. I was impressed. We usually stay at much more upscale hotels but this is a wonderful hotel, VERY nice, wonderful bedding, comfortable beds, clean rooms, everything was positive including breakfast cooked to order. I would definitely recommend staying here. I was very impressed.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Halli J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 28 August 2014
Dear Halli J,

Thank you so much for your recommendation! It is great to hear how impressed you were with our comfortable European-style suites and our signature full American breakfast. We hope you will stay with us again the next time you are in the area!

Sincerely,

Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 23 August 2014

Really enjoy classic hotels and this is one of the best. I compare it to the Shelburne Murray in NY and the Hotel Lincoln in Chicago or the (older section) Westin St Francis in San Francisco. Price was very competitive to more conventional and boring alternatives

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 28 August 2014
Dear Bill J,

Thank you so much for your generous comparison of our hotels to such classic staples of the hospitality industry. We are so thrilled to hear our pricing was perfect for the value. We truly appreciate your kind compliments regarding our classic European inspired decor and we hope to welcome you back again soon!

Sincerely,

Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 August 2014

Customer service and rooms are the best in the area! We use this for business in the area and this hotel fits all of our needs. The front desk team are the best. Close to the airport for quick pick up and drop off.

Room Tip: I ahve stayed in several locations within the hotel, all rooms are great.
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank John7566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 27 August 2014
Dear John7566,

Thank you so much for your kind compliments about your recent experience at our hotel. We strive our very best to provide only the best quality service and we're delighted that we were able to exceed your expectations. Thank you again for your generous recommendation and we look forward to your next visit!

Sincerely,

Amy Delgadillo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

Worst experience ever. I've never been in a hotel where they charge you for incidentals as you are checking in. That was not the worst part. the toilet clogged and we were given the plunger to unclog it ourselves. Someone rented their conference center and was having a Quinceañera, the music was way to loud, when I called to have them lower the music the Front Desk Clerk told me "we've already asked them but they are not doing it, but we can ask them again." The music stopped after 12:00PM. Worst night ever.
The next day when we went for breakfast, my husband, who was standing in line with me, saw that the restaurant was getting crowed and went to get us coffee and fruit-the place has a breakfast bar-when he came back to get his plate some idiot girl who was not even there, told me that my husband was cutting and that they could not give him his plate. I told them that he had been in line with me but just step out to get the fruit and coffee to set them on a table so that we had somewhere to sit. She mentioned again that he was cutting and that people where going to complaint. she moved away and left the girl who was serving alone, when the other girl left the server was refusing to serve my husband a plate, so I asked her, "why she had allowed the 4 elderly ladies ahead of me to cut? because they did cut in line" but was refusing to serve my husband who had been in line and just stepped away for a couple of minutes was being refused service." The server had nothing to answer she just gave me the plate.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 28 August 2014
Dear Veronica C,

Thank you kindly for taking the time to share about your recent experience at our hotel. Your feedback is greatly appreciated as it helps to better service our guests. In regards to your recent stay, Please accept my most sincere apology for these unfortunate series of events that occurred during your stay. I certainly empathize with your frustration and I am truly saddened to hear that we did not exceed your expectations, nor our own. Regarding your concern with incidentals, please know that the amount that appeared on your card is not in fact a charge, but an incidental deposit that is held during your stay, and released after check out. In terms of the plunged toilet, it is always our typical procedure to assist in resolving issues such as these, unless a guest insists on resolving the issue themselves. Nevertheless, we are sincerely sorry for any miscommunication that may occurred and thank you for your kind understanding. As for the incident in the breakfast room, please know that I have thoroughly looked into and addressed this incident with our breakfast team to ensure that it does not repeat itself. Once again, are sincerely sorry for your unfortunate stay and will indeed use your experience as a learning tool for the future. Thank you once again for your candid feedback and we truly hope that one day we are able to show you the service we are known for.

Sincerely,

Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collinsville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

Again after having stayed at the Ayres Hotel in Ontario CA, I found the staff; the cleanliness of the room and grounds; the accommodations (that cookie was so moist and delicious!) and the restaurant cuisine (free healthy breakfast) and especially the prices during my stay were all super once again!

  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 21 August 2014
Dear Linda M,

We are so happy that we made your stay super once again. From our staff to our European-style accommodations, creating the perfect relaxing experience is what matters most to us. Come back soon for some more deliciously moist cookies!

Sincerely,

Amy Delgadillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastvale, California
1 review
Reviewed 18 August 2014

Great service, beautiful hotel. Hot breakfast was really good and restaurant food was also very good. Employees were helpful and nice. Room was clean and very comfortable.
I would definitely stay at this hotel again if I needed to.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Rosa E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Azure Hotel & Suites Ontario Airport, responded to this review, 21 August 2014
Dear Rosa E C,

Thank you kindly for taking the time to review our hotel on TripAdvisor and we are so glad that you enjoyed all of the lovely amenities that our hotel has to offer. Thank you so much for choosing to stay with us and it is great to know that we can look forward to another visit in the future!

Sincerely,

Amy Delgadillo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Azure Hotel & Suites Ontario Airport

Property: Azure Hotel & Suites Ontario Airport
Address: 1945 E Holt Blvd, Ontario, CA 91761-2116
Region: United States > California > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#1 Best Value Hotel in Ontario
#2 Romantic Hotel in Ontario
#2 Family Hotel in Ontario
#3 Business Hotel in Ontario
Price Range (Based on Average Rates): £
Hotel Class:3 star — Azure Hotel & Suites Ontario Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
Azure Hotel & Suites Ontario Airport, formerly the Ayres Hotel & Suites, is a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you're here for a short business visit or a long, relaxing retreat, you'll find all of the luxurious guest rooms at Azure Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well-lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Azure Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel Ontario Airport

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