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“Unhealthy”

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Best Western Orange Plaza
Ranked #6 of 15 Hotels in Orange
Fairfield, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Unhealthy”
Reviewed 16 April 2014

Water backup into the tub/sower. Reported problem for 3 days until finally moved to another room. This problem could create a major health issue. The staff did not seem to care and there appears to be no maintenance person available to fix problems.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front Desk at Best Western Orange Plaza, responded to this review, 29 April 2014
Steven,
We are sorry that your situation was not handled in a timely manner. We want all of our guests to have peace of mind that they are in a clean and sanitary hotel, the whole staff apologizes. All of the problems you had with your stay have been taken care of and we want to have you back as a guest.

Please consider giving us a second chance. Print this page out and show it to our front desk agent for 20% discount off standard rate.
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240 reviews from our community

Traveller rating
    98
    81
    39
    11
    11
See reviews for
101
44
20
64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Grass Valley, United States
2 reviews
Reviewed 16 April 2014

The staff were great, very helpful. The room was a King with a Double and the double had its own room. Our grand daughter (5) whom we visited, was very happy with having her own room. The rooms were very spacious and quiet. The location was a plus, as a pharmacy, grocery store and several places to eat were with in walking distance. The rates are great and we were surprisingly close to Disneyland.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front desk at Best Western Orange Plaza, responded to this review, 29 April 2014
Thank you for spreading the news about our King Double rooms. The description you gave was excellent. For larger groups, we have a couple rooms with two queens in the main room with a double in the side room. There is also one room that has two queens in the main room and a queen in the side room. You must request that room in advance, it's downstairs and goes quick.

We like to thank guests who write reviews with 15% off their next visit. Ray, please print this out and show to our front desk agent for discount off standard rate.
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Orange, United States
Level Contributor
5 reviews
3 hotel reviews
Reviewed 18 March 2014

I travel to Orange County often for vacation. I will always stay at this hotel! Great service, great price, and very clean! Very close to Disneyland and other attractions! I highly recommend this hotel for staying one night or many nights.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front Desk at Best Western Orange Plaza, responded to this review, 24 March 2014
Orange county does have great all around weather and many attractions. Google maps says we are less than 10 minutes from Disneyland. Jamie, if you print your comment with my response you are eligible for a 15% discount off of our rack rate. Thank you
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Hurricane, United States
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 March 2014

A quick trip on I-5 and five miles later Disneyland! Small pool, but easy parking, good breakfast and close to a local Krispy Kreme bakery. Ideal location to all surrounding parks. Simple no turn access to the interstate and a pharmacy next door if anything should arise.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front Desk at Best Western Orange Plaza, responded to this review, 21 March 2014
Thank you William for taking the time to briefly describe the environment around Best Western Orange Plaza. Here we always appreciate all feedback. We are located centrally in Orange County and near Disneyland, Knott's Berry Farm, Beaches and we have our own downtown plaza to walk shop antiques and dine.

Thank you
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Sun Lakes, AZ
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 March 2014

Pillows in this hotel are very thick and crank your head in the air. Bring your own pillow if you want to stay here. Manager said CORPORATE made him buy the pillows. CORPORATE needs to sleep on these MONSTERS. We had encouraged our friends to stay here also and without prompting, the next morning they had the same complaint.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Scott_from_Sun_Lakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front Desk at Best Western Orange Plaza, responded to this review, 21 March 2014
On behalf of Best Western Orange Plaza, I am very sorry for the experience with the pillows your party had. We have heard just about everything on the pillows from "where can I buy them", "can I take one home and just charge my account" to "they need to go". All the amenities are Best Western brand compliance, however we will look into keeping a few smaller/thinner pillows on hand. We try to mold ourselves to every guests needs.
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Apple Valley
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

Owner has put a lot of work in to this hotel, to modernize it. It is always very clean, and the staff is always helpful, especially Mike at the front desk. I definately reccomend this hotel. Although prices are competitive, they are on the rise.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Bev L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front Desk at Best Western Orange Plaza, responded to this review, 21 March 2014
Beverly thank you for your kind review. We try to make sure our guests are taken care of. With the best maids in town and a knowledgeable front desk staff we work as a team.

I'm sorry our rate has been going up, the demand goes up with the weather so goes the prices. Next time your back we'll work with you on the rate.

Thank you
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thousand oaks, ca, United States
1 review
Reviewed 14 March 2014

I have stayed at this Best Western Orange Plaza in Orange,CA many times during the past 10 years. Not once have I been disappointed. Rooms are always clean and comfortable, the bedding always freshly changed, the pillows and mattress always up to date and comfortable. They care and have definitely earned my loyalty. See you again, soon!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Front Desk at Best Western Orange Plaza, responded to this review, 21 March 2014
Thank you David. Working at the front desk I hear all the wonderful things you said about us all the time. Unfortunately many people tend to write when there's a negative experience and not when there are positive things to say. Thank you again and we can not wait to serve you and many guests to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Orange Plaza

Property: Best Western Orange Plaza
Address: 1302 W Chapman Avenue, Orange, CA 92868-2833
Phone Number:
Region: United States > California > Orange County > Orange
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Orange
#5 Family Hotel in Orange
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Orange Plaza 2.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Best Western Orange Plaza Hotel Orange
Orange Best Western
Best Western Orange Plaza Orange County

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