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“nice property, staff needs to improve...” 4 of 5 bubbles
Review of Residence Inn Oxnard River Ridge

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Residence Inn Oxnard River Ridge
Ranked #5 of 14 Hotels in Oxnard
Certificate of Excellence
Houston, Texas
Level Contributor
125 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“nice property, staff needs to improve...”
4 of 5 bubbles Reviewed 16 April 2014 via mobile

we booked a last minute stay due to change of plance and found this property to be a good one, the rooms were nice and large, we did not run into any cleaning issues like some other reviewers had this is a nice apartment style hotel on the edge of a gold course beautiful setting

my only complaint would be the front dest, asked him for suggestions for a good restaurant in the area he gave me two options, even printed out instructions on how to get there, alas, both were closed, one has been closed for at least 6 months, the other for about two months.

The reason i ask the locals is to get some updated information would have preferred him to say i don't know instead of wasting my time driving around.

Stayed April 2014, travelled with family
Helpful?
Thank eagle132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
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English first
Fountain Valley, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 9 April 2014

This hotel probably deserves more of a 2.5 as my experience here has been just slightly below average. As previous reviews state, the rooms are large but not the cleanest. I should also point out that all the service people are amazingly friendly. (People in the Oxnard/Ventura area are really friendly in general.) My main gripes with the hotel revolve around the lack of any recognition for being an Elite member and the mediocre management. I have been on a business project in Ventura over the past year, so I have stayed at all three of the Marriott hotels in the area. Both the Oxnard Courtyard and Ventura Marriott locations really go out of their way to show their loyal customers love. At the Marriott, you gain access to their concierge lounge and you receive a door-to-door snack service. At the Courtyard, you will often get free vouchers to their bistro. During my most recent (and my last) stay at the Residence Inn, there was a mix-up regarding the corporate code I used to book my room. My current project featured a large team with several global companies, so when my own company's code was exhausted, I decided to use one of our partner's codes. Long story short, management didn't accept the code since I was not an official employee. And they didn't even apologize for the inconvenience. Comparatively, when I did the same thing at the Courtyard, they were extremely accommodating. Sticking strictly to the rules is respectable, but is it really worth losing a customer over? Especially, when that customer has been a loyal Marriott member for the past few years and will need a weekly hotel in the Oxnard/Ventura area for the foreseeable future?

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Koreatown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Our family stayed here on our trip up the California Coast. The large room with a full-sized kitchen added to our comfort. Our room was very clean and nicely furnished. Our grandchildren checked out a basketball from the lobby and played a game while we prepared to leave for dinner. The breakfast is a wonderful treat with a choice of many hot selections.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carolyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 21 March 2014

Ive stayed here a few times when I visit Oxnard. I love the apartment-style complex and the large rooms with full kitchens. The lobby is nice and recently remodeled and so it the kitchen dining area with a great breakfast included!
My problems with this place are that it consistently does not meet my high standards for cleanliness. I admit I'm picky and do take clorox wipes with me when I travel, just in case. Its the attention to detail that lacks at this place. The carpets, the stained mattress pad, the toilet with yellow pee around the base, the grout, the nooks and crannies that are frequently missed over and over when cleaning quickly and not thoroughly. It just makes it a 3 star, not a 4 or a 5. I hope that they can redo the rooms soon--maybe something other than carpet, even. I'll attach some pics of the icky stuff I decided to photograph.

  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 2468ltx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInn_Gst_Srv_Mana, Manager at Residence Inn Oxnard River Ridge, responded to this review, 21 March 2014
Thank you for your feedback. We are pleased to hear you enjoy our spacious suites and daily full breakfast buffet. We are sorry to hear that our suites did not meet your cleanliness standards. I assure you the information you shared with us here does not meet our standards as well. Had this been brought to our attention during your stay we would have moved you to a new room immediately. Your observations have been brought to the attention of our Executive Housekeeper and she is reviewing our procedures for cleaning our suites with her team. What you experienced is not up to our standards what so ever.
I am pleased to inform you that we are currently in renovation. All of our 252 suites will be renovated. We will be replacing all the mattress and carpet. In addition we are painting all rooms, adding modern décor, new sofa sleepers and updating the bathrooms as well. In the next few weeks we will complete the painting of all the exterior buildings and repaving our parking lot as well. We hope to welcome you back so you can enjoy a newly renovated suite. When planning your next visit to our property please contact us directly so we may assist you with your reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 13 March 2014 via mobile

Stayed here for 1 night on trip from LAX to SFO. Hotel was made up of a number of chalets spread across a whole area next to a golf course. Check in was smooth but our preferred room was not ready so stayed at a ground floor room.

Room is a suite with full kitchen facilities and fireplace. However, it feels dated with old furnishings. Hotel provided an evening reception during weekdays but we did not join. Breakfast spread was adequate for a nice meal.

Hotel is located in a nice cosy neighborhood and about 10 minutes drive to the Camarillo Premium Outlets. There are also the popular restaurants around the vicinity but you definitely need a car to drive around.

We did not make use of the laundry facilities which are situated at two of the chalets. One has to go into the open if the laundry facilities are not at your chalets. Worse if it is cold at night.

Overall ok if it's just for a 1 night stay. Golfers will like it here if they are here just for the golf course and some dining options nearby.

Stayed February 2014, travelled as a couple
Helpful?
Thank eatshopeatshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInn_River_Ridge, General Manager at Residence Inn Oxnard River Ridge, responded to this review, 19 March 2014
I appreciate your business and the time you took to write this review. In response to your 'dated' comments I am happy to report that we are in full renovation mode. Our pools, tennis courts (lighted), exterior paint, staircases, lobby, meeting space, patios are all brand new! As of this week we will start the interior portion of renovation with new mattresses, sofa sleeper, carpet, desk chairs, paint, fitness center and more. In two weeks our parking lot and ramps will be resurfaced as well. By the end of this year-- we will be a 'New' R.Inn/Marriott hotel with 36 holes of golf, 5 lighted tennis courts, 2 pools, 3 spas and meeting space for up to 400 guests. AND we will be value priced when compared to LA or Santa Barbara-- come and stay and let us know your thoughts!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 13 March 2014 via mobile

We got a special business rate so couldn't resist. But, if we had stayed more than 2 nights my back would be a mess. Bed was awful and the maid didn't clean until nearly 5pm and, did a lousy job. Then, maids tried to come in and clean on check-out day at 9am. Started to walk in while we were still in bed!

Stayed March 2014, travelled as a couple
Helpful?
Thank Franklin518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInn_River_Ridge, General Manager at Residence Inn Oxnard River Ridge, responded to this review, 19 March 2014
Thank you so much for your response. We are currently buying new mattresses and will be installing them starting next week! I will look personally in to your issues with our housekeeping staff. Our team here is currently 4 points above the R.Inn/brand average on a YTD basis for cleanliness. I sincerely do hope that you will give our hotel another opportunity in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Voorhees, New Jersey
Level Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 28 February 2014

We stayed a nite here on our way back from San Luis Obispo as Long Beach was too far to get too. We were 4 adults in our party so having two separate rooms was wonderful. The inclusion of Happy Hour and Breakfast just made life easy after days on road. The unit is equipped with everything you could ask for in the kitchen.

Room Tip: If you have a lot of bags dont choose the upstairs rooms as there is no elevator . We did ask the ho...
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pavlina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Oxnard River Ridge

Property: Residence Inn Oxnard River Ridge
Address: 2101 W Vineyard Ave, Oxnard, CA 93036-2268
Region: United States > California > Oxnard
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Oxnard
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Oxnard River Ridge 3*
Number of rooms: 252
Official Description (provided by the hotel):
Located in West Ventura County, the Residence Inn by Marriott at River Ridge, Oxnard is a resort-like property located near by Naval Base Ventura County, Port Hueneme and Point Mugu, Channel Islands National Park,beaches and outlet shopping. Ideal for business and leisure guests alike, you'll enjoy spacious suites featuring full kitchens and complimentary wireless internet.Our property features 252 well appointed suites including 60 two bedroom suites plus three heated pools, three jetted spas, tennis courts plus sports court. Enjoy golf at the adjacent River Ridge Golf Course! Fuel up at our complimentary full breakfast buffet daily. Unwind in the evening at our Manager's reception Monday thru Wednesday featuring complimentary beer and wine. Planning a meeting or special event? Let our seasoned sales and catering professionals take care of all the details. We feature over 10,000 square feet of meeting space and offer full catering services on site! Meetings and events for 5 or 500, we've got you covered. We extend ourselves so you can extend your stay and Thrive! ... more   less 
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Also Known As:
Residence Inn Oxnard River Ridge Hotel Oxnard
Oxnard Residence Inn

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