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“Hidden away from the hustle and bustle” 4 of 5 bubbles
Review of BEST WESTERN The Inn & Suites Pacific Grove

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BEST WESTERN The Inn & Suites Pacific Grove
Ranked #2 of 17 Hotels in Pacific Grove
Certificate of Excellence
GreenLeadersSilver level
Arizona
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Hidden away from the hustle and bustle”
4 of 5 bubbles Reviewed 26 May 2014

A bit off the beaten path but in a quiet location. Female at front desk was extremely helpful and pleasant to deal with. Newly redecorated room was clean and had all the comforts of home. This hotel was once a condo complex. Each condo separated into 3 units. That felt a little weird but it was very comfortable. Parking is tight. Everything is as it should be here. Breakfast is your standard run of the mill continental type. Note to owner: Please don't make your guests wait for employees to get their breakfast first, it's just not right. I would stay here again if the opportunity came up again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DADuv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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564 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
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English first
Sacramento, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 April 2014

We enjoyed our stay here. It's not your typical hotel, it felt more homey. Our room was newly renovated and very clean and spacious. The fireplace was perfect for the cool Monterey nights. The staff and maintenance are very nice and the breakfast was good. No issues to complain about, I'm sure it will look great when it's done being renovated. The only downside is we had to drive to the attractions we wanted to see. I suppose you could walk, but it would take a while. It's in a residential neighborhood.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
1 Thank Melissa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hojopgrove, Guest Relations Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review, 17 April 2014
Dear Valued Guest,

We are thrilled you enjoyed your stay with us! We want to provide our guests with the best product out there in the market while maintaining that "homey" feel you referred to, and we are pleased to hear your feedback. We are happy to see you enjoyed the newly appointed fireplaces we had put in, as we want to make your stay with us as comfortable as possible. We hold ourselves to the highest standard and that is why we had our rooms completely renovated to provide our valued guests an enjoyable and comfortable stay. We would love to welcome you back to our property and provide you with superior service, and a superior product guests like yourself deserve! We hope to see you again! Thank you for staying with us, we not only appreciate your business we value it and we will go the extra mile in making your next stay with us as enjoyable as the last if not exceed it!

Thank you! Have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

We have been staying at this property for over 15 years. It is now transitioning from a HoJo to being a Best Western. Lots of up-dating being done--it will be great when it's finished--a little dusty at present. Staff was very accommodating --I think they were a bit frustrated with the construction too.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
2 Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hojopgrove, Guest Relations Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review, 8 April 2014
Dear Valued Guest,

We are very pleased to hear that you have been a guest with us for the past 15 years. We are almost finished with our renovation and will soon transition into Best Western. Thank you for taking the time to review us on Tripadvisor. We take great pride in offering a clean, updated/renovated comfortable room, so I was happy to read your comments about your accommodations. We strive to provide every customer with superior service; therefore your feedback is very important to us. We hope to see you again! Please contact us at directly at the Hotel or via message with any questions/concerns/comments you may have.

Thank you! Have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
175 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 6 April 2014 via mobile

We had stayed here very comfortably last year and we very much wanted to return. It has to be said that the renovations make a difficult first impression and we would not have stayed if we had not arranged to meet friends there. However, we were offered rooms in the first building, beside a pretty little pond and although quite shabby, the rooms were very comfortable and well equipped, ours having a pleasant little deck area where we were able to sit out. We were given a discount and shown some of the renovated rooms, which are very tastefully and thoughtfully arranged. There are various sizes and type of accommodation. Breakfast is in an adjoining area to reception and offered the usual cereals, yogurt and toast. And, after the initial disappointment, we enjoyed our few days . The inn is near to the ocean, has very nice local restaurants, Monterey, with it's attractions and 17 mile drive. I am always fair in my reviews and we would definitely recommend this place and return ourselves if visiting the area. I am sure that it will all come together soon and in the meantime, there are discounts.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Peripatetic2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hojopgrove, Guest Relations Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review, 8 April 2014
Dear Valued Guest,

On behalf of ownership and staff we would like to thank you for being a valuable guest and taking time out of your busy schedule to write a review regarding our property. Thank you also for viewing our new rooms and we are glad that we met your expectations. We strive to keep on evolving with the changing times and needs, so your feedback is extremely important to us. We hope to continue improving in all sections of our operations, and providing guests with superior service. We do hope to serve you again on your future trip, and should you have any suggestions to improve in any area of our property or operations, please do not hesitate to contact us directly at the hotel or via message.

Thank you! Have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

Even though this location is undergoing a major upgrade, and there was construction going on during my stay, I was very happy here! I was in a newly remodeled suite, and the palette of the decor was very soothing.

All of the rooms have high ceilings, so you don't feel closed in. I really enjoyed my interactions with the front desk and they went above and beyond to make sure my needs were met.

This Inn is very close to Asilomar, and walking distance to the beach. It's also in the middle of a residential neighborhood, and that really appealed to me. You don't feel like you are staying in a hotel, it's more of a town home.

Room Tip: Ask for a suite with a fireplace.
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hojopgrove, Guest Relations Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review, 8 April 2014
Dear Valued Guest,

Thank you for taking the time out of your busy schedule to write us a review ; it is appreciated and it has been our pleasure to have accommodated you. We are extremely pleased to hear that you enjoyed your time with us! We pride ourselves as well as our staff. We are committed to providing wonderful guests like yourself with the best product out there in the market. We strive to keep our guests happy and we will go above and beyond for our you! We hope to see you again in the future and if you may have any questions, concerns, or comments please feel free to contact us at the hotel directly or via message.


Thank you! Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Grove
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 April 2014

Very comfortable, good value and location for the price. Nice new bathroom and counters. Plenty of nice towels.
The automatic light/fan in the bathroom was quite annoying. There is no way to control it, and the light and very noisy fan stay on for about a full hour once it turns itself on, even if you just rinse your fingers.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
1 Thank Noreen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN The Inn & Suites Pacific Grove

Property: BEST WESTERN The Inn & Suites Pacific Grove
Address: 660 Dennett St, Pacific Grove, CA 93950-3832 (Formerly Howard Johnson Inn and Suites)
Phone Number:
Region: United States > California > Monterey County > Pacific Grove
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Pacific Grove
#1 Family Hotel in Pacific Grove
#1 Business Hotel in Pacific Grove
#2 Green Hotel in Pacific Grove
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN The Inn & Suites Pacific Grove 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
Peaceful and relaxing, the BEST WESTERN The Inn & Suites Pacific Grove offers spacious townhouse-style accommodations in a quiet neighborhood just minutes from the beach. Explore the incredible coastline from your cozy home, located right off 17-Mile Drive on the incredible Monterey Peninsula. The large guest rooms and suites with high ceilings are comfortable and convenient for discovering the area, and you will love the complimentary high-speed Internet access and deluxe continental breakfast served daily. The Monterey Bay Peninsula is one of the most beautiful slices of the coast of California, and the BEST WESTERN The Inn & Suites Pacific Grove provides the perfect home base from which to explore all of the area's attractions, from water activities to scenic hikes and wine tastings to whale watching. Nestled between pine and eucalyptus trees in a quiet residential neighborhood, this charming hotel is within walking distance to Asilomar State Beach and Asilomar Conference Grounds. ... more   less 
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Also Known As:
Howard Johnson Inn And Suites Monterey Pacific Grove Hotel Pacific Grove
Howard Johnson Pacific Grove
Pacific Grove Howard Johnson

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