This was by far the worst experience i have ever had with any restaurant ever. The girl who took my order was very friendly, but upon receiving my order everything went sour. My lasagna was spilt all through the paper bag which inevitably leaked sauce all over my floor. The foil that the bread was wrapped in was also covered in sauce as well. There was cheese and sauce all in the bag and i couldnt even lift up the container without getting any sauce on my hands.
I called the restaurant in hopes of resolving this matter, but achieved to satisfaction. WHomever i spoke with was extremely rude and refused to replace my food and repeatedly blame the entire circumstance on me. He accused me of dropping my food and said thats why it was spilt. He consulted the cook and driver who (of course) told him that nothing was wrong upon delivery. So overall i was called a liar and delivered terrible food. The man i spoke with said he rather lose a customer and would take the drivers word over anyone elses seeing as how he was worked there for 5 years. Does he not know this is the real world and people lie to keep their jobs. I guess thats what customer service has come down to these days, calling your customer a liar and offering to take food back and give a refund and instead of replacing it to make a customer happy. I will never order from VIVA ITALIANO AGAIN!!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.