We were here for 2 nights in November. Things we liked: excellent set-up for a family stay, very well equipped and designed one-bedroom "apartment", complete with washer-dryer (plus detergent), kitchenette with all utensils, full-size fridge, small living room, patio off the bedroom overlooking pool and mountains. Quiet family crowd, very pleasant surroundings with great landscaping. Excellent base to visit the area.
Things that prevented me from giving a 5-star: limited SPG Platinum perks (no upgrades - not even with suite nights, no late check-out, had to choose between points or continental breakfast, not both). I'm no elite SPG "diva" - but my pet peeve is the coyness that check-in staff have about the availability/unavailability of SPG elite member perks - just say upfront what you can or cannot do! It shouldn't be my job to "beg" the information out of you. I have always felt the huge disconnect between how these perks are trumpeted on the SPG website encouraging elite membership and how vague/coy/evasive check-in staff are about these things. House keeping was a little iffy (had to ask for coffee supplies etc the next day). Half the treadmills were out of order the entire time in the otherwise nice gym (huh?)
Had a good time - but felt that management can be a lot clearer (on the website perhaps) on how elite perks are doled out (or not).
- Official Description (provided by the hotel):
- A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow Villas features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more less
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- Also Known As:
- Westin Desert Willow Villas Hotel Palm Desert
- The Westin Desert Willow Villas Palm Desert, California Desert