This hotel is a lot different than many other Westin hotels in regards to service. Check-in was fast and courteous, the room was clean and spacious, the sofa bed lumpy and thin.The pools appeared clean and the waterside was a lot of fun for my 7 year old. Activities at the pool were fun and reasonable.There is an outdoor pool table which my teenagers liked and were available much of our stay.The recreation room for kids was more like a free babysitting service with 8-10 kids under 10 with no visible adult present. The overall service at the pool and in the restaurant is almost non existent. And if your lucky enough to catch a waiter and order, go swim, read a book,relax,take a shower and head back to your seat,your drink should then be arriving at any time. And the same goes for the restaurant.We ordered simple items like eggs and pancakes and still waited 70 minutes for them to arrive to our table. I asked the manager after waiting 40 minutes and he said"thats how it is here, we are busy." I looked around and only 5 tables were full and we were one of them.Surprised to say the least! The price of the items should come with great quick service.Not here. I will probably not stay here again, and return to the villas in Rancho Mirage where waiting for drinks, food and service is always less than 20 minutes and waiters are always visible and not like finding Waldo.Sorry, Westin Rancho Mirage, I will not make that mistake again!
- Official Description (provided by the hotel):
- A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more less
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- Also Known As:
- Westin Desert Willow Villas Hotel Palm Desert
- The Westin Desert Willow Villas Palm Desert, California Desert