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“Exceptional Stay!”

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The Westin Desert Willow Villas
Ranked #3 of 22 Hotels in Palm Desert
Certificate of Excellence
Orange County
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Exceptional Stay!”
Reviewed 4 July 2014

Ah! We loved our stay at the Westin Desert Willow Villas! Our room was clean, comfortable, and had everything we needed. They offer shuttle service to anywhere in the resort making it quick and easy to get to the main pool where we spent most of our time. The main pool is open 24 hours (with 24 hour shuttle service) which my girls loved! At the main pool there is a huge water slide that was super fun. They offer nice cabanas for rent and have a service staff so you can order food and drinks from poolside. Overall, our stay was amazing and we can not wait to return!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Susie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eileen P, Manager at The Westin Desert Willow Villas, responded to this review, 5 July 2014
Dear Guest, Thank you for the wonderful review regarding our Resort! We appreciate your comments about our shuttle service and pools. We are looking forward to having you return!

Eileen Phelan

Food and Beverage Manager
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911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (305)
Date | Rating
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English first
Bonsall, California
Level Contributor
188 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 4 July 2014

Several pools allow you to find your noise comfort zone...the further from the slide, the quieter. These are actually timeshares, and Westin is top end. Well maintained, spacious, washer and dryers in unit, free wi-fi, attractively furnished. You enter off a parking row in front, but the units are oriented to the golf course on the other side (how do they get it so green?). Lots of kid activities during the day. Nice tennis courts, but our visit was around Jul 1, so it was too hot this time of year to take advantage. Because the timeshares only give room service once in the middle of the week, it is common to find a few bags of trash left outside the elevator areas or along the walkways. They need to make a larger trash bin available to avoid this unsightly situation. This is usually an evening problem and they do seem to pick up the bags at some point in the morning.

Room Tip: Face onto the gold course and not onto the new construction at one end of the property.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juana v, Manager at The Westin Desert Willow Villas, responded to this review, 5 July 2014
Dear guest, thank you for noting your comments regarding your stay. We were happy to know that the rooms met your expectations. We do have much cooler weather from September thru December and hope you can return. We appreciate the feedback on the trash bags in the hallway and we will address this with our team. We look forward to your next visit.

Juana Villarreal

Housekeeping Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 July 2014

Wishing we had left our previous destination earlier so that we could have had more time here! Gorgeous property, top notch service team.... Units are litterly mini apartments with separate bedroom area, full kitchens, washer/dryers! Did all my laundry before returning home so all I had to do was empty the suitcase into my drawers! Room service was timely, still hot and delicious! BBQ grills throughout the property was a plus so you can do your own BBQing! Stop and grab a couple steaks for sure....We needed to call Maintenance and they were there and solved the problem in minutes! The heavenly sleeper bed makes you want to stay there all day and the "Heavenly" hair and body products smell incredible and make you want to stay in the double shower head shower for a long time! BTW: The hair products can be purchased in the store so you can enjoy at home! Can't wait to visit for a longer stay and bring family and friends along for what would be a killer vacation!

Room Tip: They are adding new villas, we were in Building 18 near the new construction... as it was the weeken...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jackson2180, Manager at The Westin Desert Willow Villas, responded to this review, 3 July 2014
Dear guest, thank you for allowing us to be your host for your recent visit. It was a pleasure to know that the rooms and amenities met your needs. We appreciate the feedback on our BBQ areas as well as the heavenly products available to our guest. We do hope to see again in the near future.

Warren Jerome

Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Gabriel, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014

We got to WDWV around 6 to check in waited about 25 minutes one person was behind the counter with a couple who couldn't make up their mind the lady had plenty of options for them but couldn't make up her mind finally a gentleman came to help 25 min into this and started to check me in needless to say I wasn't happy waiting that long. he put me in the farthest part of the resort and the last room with a view of rocks ( i made my reservations a few months ago so not just check in) so needless to say i wasn't happy we got to our room and the keys didn't work so we waited for a nice young man named Cameron he came up and saw I was visibility upset so he had somebody call me and move us they did somehow they found a room. Well we got to our room the first walking in is smelled like food ( like somebody just ate) we went to look at the view it was very nice then went into the bedroom and the screen was hanging off the window REALLY so i called and the guy came and said he will bring it back well we stayed three days and I never saw him again. Thank God I don't have small children because we were on the third floor very dangerous. The counters were sticky and the fridge and freezer still had food in it YUCK. needless to say we were next to construction so we heard them all day and by the pool was not relaxing at all. We have been owners for only three years and we pay a healthy tax to keep the rooms clean and updated but after our experience I'm not sure were the moneys going maybe to make new rooms ??????????? I hope they work on this A very displeased owner.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bayron G, Manager at The Westin Desert Willow Villas, responded to this review, 6 July 2014
Hello--
Denise P, I am sorry to learn that your stay was anything less than satisfying, we do our best to meet our guest request and I am sorry we did not meet your expectations on this visit. Usually our service is exceptional and our rooms and property are spotless, I would like the opportunity to connect with you regarding your experince as I would like to make sure your next visit is as relaxing and renewing as possible. Please contact me at bayron.garcia@westin.com

kind regards,
Bayron Garcia - Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014 via mobile

Such a great resort, we had the most amazing time over the weekend the resort stuff are great, from Tori at front desk to Mike the bellman outside, Gabriel at the main pool was super nice and attentive, also de director of fun was very nice, every single stuff members were friendly, big smile and super nice, we going back for sure soon. Good job guys very good !!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GDLChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jackson2180, Manager at The Westin Desert Willow Villas, responded to this review, 3 July 2014
Dear guest, we appreciate the feedback regarding your stay with us. It was nice to know that we were able to assist during your weekend visit. We will be sure to share your comments with Mike, Gabriel & Tori about their service. Thank you so much for taking the time. We hope to see you again soon.

Warren Jerome

Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tustin, California
Level Contributor
159 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 30 June 2014

It has been nearly a year since our last visit and I must say we had a great time and experience. I had reserved 4 rooms for a group of us for 4 days. The front desk staff was beyond helpful in facilitating that and the multiple changes.

Our rooms were great. We had 4102, 4202, 4303 and 4311. They were located right next to the BBQ area and pool. We had a nice BBQ on Thursday night while the kids played catch and ran around the nice greenbelt there (Maybe a great place to put a kids play area?).

We spend all day at the pool from Friday to Sunday. Blanca did a great job of helping keep us hydrated and making sure we were happy. She is a great addition to the staff at the property.

Thank you to all the WDW staff for adding to our weekend by providing attentive service, we had a great time and look forward to returning again in the future.

Room Tip: Top floor. Sunday morning we were woken up by the kids above us running back and forth and slamming...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greggfi626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jackson2180, Manager at The Westin Desert Willow Villas, responded to this review, 3 July 2014
Dear guest, it was a pleasure to have you as our guest at Westin Desert Willow. We appreciate your loyalty and hope to be your choice of location in the future. It was nice to know that the BBQ and pool areas met your needs. We will share with Blanca your comments on her service. Thank you for taking the time and we look forward to your next visit.

Warren Jerome

Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2014

There are only 3 words to describe this resort; impressive and luxurious and affordable. The lobby was peaceful, serene, and beautiful. Every staff member was friendly and greeted us with a smile! At the Westin there are 2 pools and 1 side pool. One for kids/teens with a volleyball net, a pool toy rental shop, and a large waterside. This open air waterside is tall and twisty with a big splash at the end. There is a side pool for the younger ones and also an adult pool. This pool doesn't really have an adult age limit but there are not as many things for kids to do as the other pools so many children just avoid it.

The rooms are even better! There are 2 types of villas. (I have stayed in both of them.) The deluxe villa is the smallest one with a mini kitchen (no oven), a small dinning and living room with a fold out bed couch and flatscreen TV, and a good sized bedroom with a king bed. A tub/shower with double shower heads and a washer and dryer are included as well. I would highly recommend this villa to couples and small families.

The premium villa is much larger with a full kitchen, counter space/ bar with stools, a good sized dinning table, a large living room with a fold out couch bed and a flatscreen TV. There is also a big bathroom with a huge shower, sink, and jacuzzi tub. And finally a big bedroom with a king bed and another flatscreen TV. Both of these villas have balconies with great views! This Westin is also located in a area with lots shops, restaurants and even a movie theater! All and all, this resort was one of the best places I have ever been too!

Room Tip: I would recommend reserving a corner room ahead of time because they fill up fast. Corners are larg...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Andrew d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jackson2180, Manager at The Westin Desert Willow Villas, responded to this review, 27 June 2014
Dear guest, thank you for taking the time to provide us with your feedback. The staff will be excited to hear your comments on their friendliness. It was nice to know that the room amenities and pools were to your liking. We look forward to having you as a guest in the future.

Warren Jerome

Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Desert Willow Villas

Property: The Westin Desert Willow Villas
Address: 75 Willow Rdg, Palm Desert, CA 92260-0305
Phone Number:
Region: United States > California > California Desert > Palm Desert
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Desert Willow Villas 4*
Number of rooms: 314
Official Description (provided by the hotel):
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more   less 
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert
The Westin Desert Willow Villas Palm Desert, California Desert

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