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“A relaxing place for golfers”

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The Westin Desert Willow Villas
Ranked #1 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed 29 August 2014 via mobile

We stayed four nights in this hotel. 29 July to 2 nd aug 2014. Our villa was premium deluxe , very spacious and well maintained. Loved the clean linen and heavenly bed.
The only thing I experienced here is that maid service wasn't good. In all four days they only came once and that too did half work. Also as they say shuttle is always available to go to other buildings or to a restaurant but actually we had to wait almost half and hr, 20 min after calling several times. Seemed under staffed. Also twice our key didn't work and called for assistance to open the room or get a new key but they came after 40 min of wait in 115 temp. So generally property was good but services not so prompt . There is only one restuarant on the property with not very extensive menu. We got bored of that food in one day .. Definitely need to add more Restuarant there.
As it is quite inconvenient to go out to eat every time. Golf was amazing !

Stayed: July 2014, travelled as a couple
2  Thank Mona T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 1 September 2014

Dear Mona T,
Thank you so much for giving us the opportunity to review your stay as well as the inconsistencies you experienced. Please accept my sincere apologies for not meeting your needs on this visit. We will share your comments during our leadership meeting and look at these opportunites to improve upon. We pride ourselves in providing impecable service and thrive on finding solutions to our short falls.
We thank you for the feedback and look forward to an opportunity to redeem ourselves to you in the future.

Jorge Hurtado
Front Office Manager

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575 - 581 of 1,005 reviews

Reviewed 27 August 2014

Never been to this resort and had no referrals to go by either. I was very impressed with the over all experience right from check in to check out. Even my villa request that I asked for with my online reservation was met. The cleanliness of the villa was perfect. The kitchen was well stocked ( loved the blender .... Don't see that to often) and very clean. The bathroom was a nice size as with 2 teenagers , it was needed. Having the in unit laundry came in handy. We did all our laundry before we left, so no dirty laundry to deal with once getting home. The kids liked the pool activities as well as the music selection playing pool side ( so did I ) All and all it was a very pleasant and relaxing vacation resort. Just what we were looking for

Stayed: August 2014, travelled with family
1  Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 1 September 2014

Dear Andrew M.
Thank you so much for taking the time to share your experience with us. We truly enjoy hearing our guests find our resort of good value during their vacation and are able to enjoy the amenities in our villas as wells as throught our resort, such as pools and activities offered.
We are glad you took advantage of the appliances so coming back home wasn't so much work.
It would be our pleasure to have you with us again in the future.

Jorge Hurtado
Front Office Manager

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Reviewed 26 August 2014

Stayed here with 3 other ladies for a girls trip. Nothing real exciting to say about it. Nice resort with good rooms and pretty views. Enjoyed the pool and had good service. Bar had a really good martini.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Service
Thank Rani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 1 September 2014

Dear Rani S.
Thank you for giving us the opportunity to serve you. We are certainly glad you girls had a nice time at our property. Our pools and pretty views keep attracting our guests and owners and it is truly enjoyable to hear you liked the martini's at our bar.
Thank you for your kind review.
We hope to have you back with us in the near future.

Jorge Hurtado
Front Office Manager

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Reviewed 24 August 2014

The rooms are always clean and the service is always great. The bar-b-ques are always clean when we cook on the outside on the bar-b-que. The staff is friendly and helpful. There are family activities around the pool. There is an awesome slide called "Jimmy Jammer" and it's a blast to go down.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Cynthia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 25 August 2014

Dear Cynthia R.
Thank you so much for your wonderful review. Our pools and the Jimmy Jammer is truly a huge attraction during our summer days. Every weekend we have a lot of families excited to be here for that reason. We are delighted to hear you found our property to your liking.
Thank you so much again and we hope to have the pleasure of having you with us again soon.

Jorge Hurtado
Front Office Manager

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Reviewed 23 August 2014

I am giving this place 4 stars for two things: The customer service and the cart staff especially Amir. They were fabulous. What I didn't like is that the place showed signs of not being cleaned really well. We couldn't really enjoy the patio for the cobwebs which we also found inside near the light fixtures in the dining room, the shower showed signs of not being cleaned well also. The property overall is pleasant and a great place for families. I love the stocked kitchen. I will return again, but hopefully to a cleaner room and facility.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank C.D. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 25 August 2014

Dear C.D.H.
Thank you very much for your review. It really helps us when we are informed of opportunities for improvement. Sure cleanliness should always be a must and we will make sure we review our processes to ensure this happens every time.
We are glad you like our property and staff enough to give us another try.
Thank you again and we hope to see you again soon.

Jorge Hurtado
Front Office Manager

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Reviewed 23 August 2014

These are fantastic apartments well maintained in a fab setting. The pools are wonderful and always warm. Kids are catered for with their own water slide and activity pools. During the week the pool area is relatively quiet but it can get v busy at the weekend. Their is an on site gym and tennis courts, although the latter we couldn't use during our visit because of the scorching heat. You couldn't ask for anything better for a holiday in the desert.

Room Tip: Apartment blocks one to six are closest to the pools and restaurant.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 25 August 2014

Dear Gill M.
Thank you so very much for the opportunity you provided us to serve you. We are glad your stay with us was a pleasant one. Our desert sun trully stops a lot of people for mid day activities, yet our pools are always active.
We appreciate you kind review and descriptors and we hope to have you again with us for some fun and relaxation.

Jorge Hurtado
Front Office Manager

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Reviewed 22 August 2014

Its a great place to stay and relax, The rooms are wonderful, the staff was super friendly, and everything was just great! I definitely recommend you this place for your vacations. We are already planning our next trip to West Desert Willow Villas for next year. Two thumbs up!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge H, Manager at The Westin Desert Willow Villas, responded to this reviewResponded 3 September 2014

Dear David C.
We are glad to hear you are already planning your next trip to our resort. We are excited about that. Thank you for the wonderful review and look forward to that next chance to serve you at our resort.
Thank you.
Jorge Hurtado
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Desert Willow Villas

Address: 75 Willow Rdg, Palm Desert, Greater Palm Springs, CA 92260-0305
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
Price Range: £126 - £364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Desert Willow Villas 4*
Number of rooms: 314
Official Description (provided by the hotel):
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow Villas features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more   less 
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert
The Westin Desert Willow Villas Palm Desert, California Desert

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