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“A fabulous resort”

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Marriott's Shadow Ridge I-The Villages
Ranked #5 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed 20 May 2014 via mobile

Outstanding comfort in a wonderful location. Great golf course to play. First floor near 10th hole just beautiful. Cooking outside on grill a plus. Patio sliding door from bedroom sweet. Beautiful kitchen and huge bathroom. Pools across the street. View the mountains or view the golf course. It couldn't be a more pleasant experience.

  • Stayed: April 2014
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Thank Rcasty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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502 - 508 of 1,163 reviews

Reviewed 18 May 2014

I have stayed at many Marriott's properties and overall I have had a positive experience. Unfortunately our stay at Marriott's Shadow Ridge was very disappointing. With so many properties at Palm Springs I would suggest that you definitely avoid this one. We stayed there for less than 24 hours but the list of problems was probably the longest one I have to ever write. To list a few - the shower was not working and it was never fixed. We reported the problem at 3:30 in the afternoon and advised the management that we will leave the room for 3 hours so that they can have a chance to fix it. We came back 4 hours later - the shower was still not working and at to top it off the engineer had left allsorts of sharp and point objects all over the place and he was nowhere to be found - we had little kids and this was quite disconcerting. the shower was never fixed; the pools were quite dirty and even though according to the advertisements the pools were supposed to open at 7, they were unusable and closed until 10:30.
Please be aware the check-out time is10 am!

  • Stayed: May 2014, travelled with family
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3  Thank gnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott's Shadow Ridge I-The Villages, responded to this reviewResponded 10 July 2014

Thank you for visiting Marriott's Shadow Ridge. We apologize your stay did not meet your expectations and can understand your frustration. We would welcome the chance to personally respond to your concerns and invite you to call our Customer Care team at Customer.Care@vacationclub.com or at 800-860-9384. Thank you again for your feedback.

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Reviewed 11 May 2014

We'd never stayed at a Vacation Club property before (fear of getting hit up for a timeshare!) but it turned out we only got a phone call inviting us to a presentation if interested (we weren't). The room was clean, with a small microwave and refrigerator (not cold enough to keep ice, though). Bath had a tub, and amenities were "First Crush" from Sonoma Soap Co.

In the reception building, there's a Dylan's Candy Bar attached to the gift shop (Marketplace) and Starbucks Coffee was available in the morning. If you want the morning paper, you come here for it. There's a pretty extensive list of daily activities and movies, and while I didn't use the pools, lots of families were enjoying them.

Easy to get to and abundant parking - all said, we would stay here again if in the area!

  • Stayed: April 2014, travelled with family
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1  Thank CleopatraBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott's Shadow Ridge I-The Villages, responded to this reviewResponded 23 July 2014

Thank you for your TripAdvisor review of Marriott's Shadow Ridge! We are pleased to hear your first Marriott Vacation Club experience was a success in Palm Desert. Our team hopes to welcome you back in the near future!

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Reviewed 3 May 2014

Always enjoy Marriott properties so I admit to a bias. Rented a studio that was quite comfortable. Nice kitchenette area with a mini-firdge, microwave, and sink. Bathroom was very large. Nice views of the desert and mountains. Be aware this is a very large property so if you are in more than one unit make sure to get them close together. Front desk staff was very helpful and went out of their way to provide information when requested.

Room Tip: Look at a property map online to determine your favorite spot when reserviing, ie close to pools, re...
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  • Stayed: April 2014, travelled with family
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1  Thank Sharkhunter2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

We come out here often and love the Marriott brand....no real complaints that could not be avoided. Some upgrading is being completing so some extra noise that is not normal and they did provide notice. Did have an issue controlling the AC temp...again minor. Otherwise love the property. Clean and well maintained. 2 bdrm villa fully equipped and made good use of the grills.
Golf course in excellent shape. Pool areas were also good. Great resort for families, though we do not have young kids. Definitely recommend.

Room Tip: If you prefer quiet section....choose a building away for the main pool.
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  • Stayed: April 2014, travelled with family
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1  Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott's Shadow Ridge I-The Villages, responded to this reviewResponded 23 July 2014

Thank you for your TripAdvisor review, Dan! We are happy your family had a great stay with us in April and hope to see you again soon at Marriott's Shadow Ridge!

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Reviewed 30 April 2014 via mobile

Nice accommodations in our 2 bedroom condo. Deck overlooking the gold course and mountains was lovely. Great place for happy hour each evening. Did some late night swimming (pool open til 11pm). It's a but of a drive from the action in downtown Palm Springs but a nice resort.

Stayed: April 2014
1  Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Great resort. 6 heated pools, water slide for kids, restaurants, basketball, mini golf, sand voleyball, kids activities all day long.

Food is a little too expensive and the room walls or pretty thin, but the resort makes up for it.

  • Stayed: April 2014, travelled with family
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1  Thank petrod21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott's Shadow Ridge I-The Villages, responded to this reviewResponded 23 July 2014

Thank you for visiting Marriott's Shadow Ridge! We appreciate your feedback on your stay with us and hope you to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott's Shadow Ridge I-The Villages

Address: 9003 Shadow Ridge Rd, Palm Desert, Greater Palm Springs, CA 92211-2057 (Formerly Marriott's Shadow Ridge)
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#7 Romantic Hotel in Palm Desert
Price Range: £92 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott's Shadow Ridge I-The Villages 3.5*
Number of rooms: 427
Official Description (provided by the hotel):
Southern California's magnificent mountain ranges serve as the breathtaking backdrop for Marriott's Shadow Ridge. Spacious villas overlook rolling fairways and sparkling lakes weaving throughout the landscape. Beautiful master suites feature a king bed and oversized soaking tub while the spacious living and dining areas, and fully kitchen offer convenience and comfort. Swing by the Faldo Golf Institute by Marriott and try your luck on the championship course. Then relax at Nick Faldo's Bar & Grill. ... more   less 
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Also Known As:
Marriott`s Shadow Ridge Hotel Palm Desert
Marriotts Palm Desert
Marriotts Hotel Shadow Ridge
Marriott Palm Desert
Marriott Shadow Ridge
Marriotts Shadow Ridge
Marriott's Shadow Ridge I-The Villages Palm Desert, California Desert

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