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Best Western Plus Palm Desert Resort
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Reviews (917)
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All reviewshash brownsmade to order breakfastgreat hot breakfastcooked breakfastpalm springsyogurttennis courtsfree breakfast ispool and hot tubgreat ratebreakfast roomgreat place to stayla quintagreat roomnice poolindian wellsgrocery store
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668 - 673 of 917 reviews
Reviewed 18 March 2013

I planned a 3-night stay at Palm Desert Best Western during the March 2013 professional tennis tournament at Indian Wells. I made a mistake on the date for my reservation so when I arrived there was no record and they were fully booked. Bad start, right? NO not at all! Thanks to the efforts of three staff members who worked their computer and room inventory, they found me a room. They could have just shrugged and repeated "we're fully booked." Instead they went the extra mile to accommodate me. The room was fine - quiet, 3rd floor (there is an elevator), everything worked including the free WiFi. This is a large, multi-building motel but was immaculately maintained, neat, tidy, rooms the same. Needless to say, I'll be back again for the 2014 tennis tournament and I'll stay at Palm Desert Best Western.

  • Stayed: March 2013, travelled solo
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Thank garuda55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 19 March 2013

Thank you for choosing to stay at the BEST WESTERN PLUS Palm Desert Resort. We are glad that we were able to accomodate you. We appreciate all your feedback and look forward to seeing you again next year.

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Reviewed 18 March 2013

Was here for two nights on a business trip. The room was basically clean but the overhead air vents were really dirty. This was more noticeable in the evening while looking upward. The breakfast was good. . The balcony floor looked really worn.

  • Stayed: March 2013, travelled on business
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Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 19 March 2013

Thank you for choosing to stay at the BEST WESTERN PLUS Palm Desert Resort. We are glad that the room was clean and that you enjoyed the breakfast. We appreciate your feedback and will use it to make improvements.

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Reviewed 15 March 2013

This Best Western looks newer and nicer from the outside than it actually is. There are several older buildings on the property that could use sprucing up as could the rooms. The little balconies off the rooms were pleasant. The pool area is rather small but nice. As far as I could tell, there was one washer and dryer for each building, and one small gym for the entire place. The internet connection was practically non-existent - on,off, on, off. Extremely frustrating. Breakfasts are cooked to order. El Paseo is close enough to walk to.

  • Stayed: March 2013, travelled as a couple
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Thank Highroads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 19 March 2013

Thank you for choosing to stay at the BEST WESTERN PLUS Palm Desert Resort. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

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Reviewed 15 March 2013

We have stayed at the this property the past 6 years while attending the Indian Wells tennis tourney. Great place, immaculate rooms, lots of flowers, palm trees, manicured lawn. Great staff and perhaps the best breakfast in Coachella Valley. We have stayed at a lot of hotels and this is among the best.

  • Stayed: March 2013, travelled as a couple
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Thank jj8305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 19 March 2013

Thank you for choosing to stay at the BEST WESTERN PLUS Palm Desert Resort. We are glad that you enjoyed your stay during the Indian Wells Tennis Tournament. We appreciate all your nice comments and hope to see you again next year.

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Reviewed 11 March 2013

I stayed at this hotel 3 consecutive years and I will go back next year. The rooms are very clean and confortable. Hot and fast breakfast to order. Nice pool spa and tennis courts. Perfect location close to everything. Great service; with people ready to help anytime you need them; they really care about their cutomers. I recomend this hotel to everyone.

  • Stayed: March 2013, travelled with friends
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Thank ilovetennis13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 12 March 2013

Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We are glad that you enjoyed your stay and you love to come back each year. We look forward to your stay next year and we will share your comments with the staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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