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“A Good Surprise”

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Best Western Plus Palm Desert Resort
Ranked #9 of 22 Hotels in Palm Desert
Thousand Oaks, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A Good Surprise”
Reviewed 26 November 2013

I got the deal from Expedia Unpublished Rate hotels with $58 for a 3-star hotel. At first I was not very sure about the quality of the hotel since all the information you had before booking is the hotel class and the location. Other amenities include free parking, free Internet and free breakfast, which sound very attractive for the given price. More important, there is no resort-fee or any other hidden fees.

The "secret" hotel turned out to be Best Western Plus. It was better than I expected and my experience approved this message. The cook-to-order breakfast is nice. Location is very convenient for most people around this area.

The Internet is somehow slow, though. Fortunately I just did some simple browsing.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liang T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 27 November 2013
We are glad that you ended up staying at our property. We offer great deals and are glad to know you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Altadena, United States
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 November 2013

When I travel to out of town events I always stay at BW.....this one in Palm Desert is excellent and I love staying there as it's like "home". I am disabled/recovering from back surgeries so now use the h/c rooms.which are great. I travel with a caregiver for now. Staff in PD is excellent!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 27 November 2013
Thank you for always choosing to stay with us! We are happy to know that you feel you are home when you stay with us and we feel like you are apart of the family. We look forward to you staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 November 2013

Very good value, quiet room, nice internal garden, and pool staff friendly, good value. But internet is so slow as to be useless. Location is close to restaurants and shopping. (Sears, JC Penny, ) Can eat breakfast on outdoor patio, if desired.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Ronald E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 27 November 2013
Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We are pleased to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilbert, Arizona
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 November 2013

My family stayed overnight at this motel on the way to California. Frankly, we chose this motel as the rates were good and it had decent reviews. The property sits in a nice area of town and is kept up fairly well. That being said, it is an older property and the rooms smell like an old hotel room. Not whether the smell is cleaner used in the room or something used in the carpet.The bathroom had a musty smell as well. However, as has been commented on in the reviews, the breakfast was excellent. It is a cook to order bkfast featuring your choice of pancakes, sausage, bacon, eggs and hashbrowns. There are also cereals and danish to choose from as well. For a brief overnight stay it was fine.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LPB627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 20 November 2013
Thank you for taking the time to post a review for us. We are happy to know that the hotel fit your needs. We take pride in our cooked to order breakfast and are glad that you enjoyed it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, California, USA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

The hotel was nice, close to restaurants and shopping. The pool was nice. The cook to order breakfast was good. Not far from Palm Springs and Casinos, and the tram. We loved the thrift shops and the local restaurants, were they sing to you and the food is good.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gregory N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 19 November 2013
Thank you so much for your review. We appreciate the information you've shared with us. We are glad to know that our hotel and staff met all your expectations. We are glad to be able to have such a great location next to several great resturants and shops.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

Hotel rating is too high on tripadvisor and hotwire.com. Our bathtub was cracked and we found hair in it. The painting was chipped and the balcony was dirty from a prior guest and the paint on the floor had nearly chipped completely away. We spoke with one of the managers during our stay who offered us no resolution to our desperate plight. There was a dead roach in the workout room and the water fountain in the room was installed lop sided. Repairs at the hotel appeared to be sub-standard. It was impossible to access their free internet.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 19 November 2013
Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. We apologize that we did not meet your standards and will be using all your feedback to better improve our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Issaquah, WA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2013

First, the internet:

Down when we got there. (I could ping the router but that was it). I eventually went down to the front desk to ask if they knew about this: no. (Meaning: no ping test or other minimal monitoring to see if it was up or not). They apparently did call somebody who rebooted a router or something ... and it eventually did come up ... but was too slow to be at all useful! Ad says "high-speed internet in every room" Ha! They did have internet in the lobby, which is where I booked my replacement hotel!

Second: the TV. New flat-screen. Acted only as a radio; the screen didn't work. I guess it could have been some multimedia setup that was misconfigured and futzed around with that, but no good.

Third: deferred maintenance in general:
(1) The sliding screen door came off in my wife's hand when she tried to open it.
(2) The bathroom sink was not grouted in place and wiggled, allowing some little insects to infiltrate ...

We left after 1.5 days of our prepaid stay. I'm going to try and get a half refund from booking.com ...

Stayed November 2013, travelled as a couple
Helpful?
2 Thank WAEpicure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this review, 6 November 2013
Thank you for staying at the BEST WESTERN PLUS Palm Desert Resort. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Palm Desert Resort

Property: Best Western Plus Palm Desert Resort
Address: 74695 Highway 111, Palm Desert, CA 92260-3803 (Formerly BEST WESTERN PLUS Palm Desert Resort)
Phone Number:
Region: United States > California > California Desert > Palm Desert
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Palm Desert
#11 Family Hotel in Palm Desert
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Palm Desert Resort 3*
Number of rooms: 152
Official Description (provided by the hotel):
Choose this pet-friendly Coachella Valley hotel located centrally in Palm Desert close to Indian Wells Tennis Gardens, PGA WEST golf course, and Joshua Tree National Park.Welcome to the BEST WESTERN PLUS Palm Desert Resort where guests can expect a friendly and knowledgeable staff, clean guest rooms with outdoor patios or balconies and a hot cooked to order breakfast. The hotel is situated in the heart of Palm Desert close to Highway 111 and minutes from Interstate 10.Enjoy the view from one of our 130 guest rooms or 22 suites with cable television with HBO and complimentary high speed internet access. Relax in the heated pool and spa with outdoor cooling mist system. Additional amenities include 2 tennis courts, exercise facility, business services and meeting facilities.The BEST WESTERN PLUS Palm Desert Resort located conveniently close to the Palm Springs Intl. Airport, Palm Springs Convention Center, and El Paseo Shopping District. Also within 20 minutes are 3 casinos (Fantasy Springs, Spa Resort Casino, and Agua Caliente Casino), Big League Dreams Sports Park, College of the Desert where they hold the street fair every weekend and the McCallum Theater. ... more   less 
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Also Known As:
Best Western Plus Palm Desert Hotel Palm Desert
Best Western Palm Desert
Palm Desert Best Western
Best Western Plus Palm Desert Resort California Desert

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