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“Great Stay.”

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Best Western Plus Palm Desert Resort
Ranked #7 of 23 Hotels in Palm Desert
Reviewed 23 July 2014

Great staff. Very nice pool area. Hot breakfast was a real treat .Location near all. Assigned a room, & when I got to it found it had not yet been cleaned. Problem taken care of right away. Rooms very nice.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Beverly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 29 July 2014

We are pleased to know we had so many good check marks. We take pride in having our guests tell us about the great experience they had while at our property. We hope you come back soon!

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504 - 510 of 902 reviews

Reviewed 23 July 2014

The overall experience was excellent. the room was very nice, the staff was extremely courteous. we really enjoyed the hot breakfast (made to order). But the best was the pool. The weather was very hot, so it was delightful. The hotel is conveniently located for us.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank 123sismo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 29 July 2014

Thank you so much for taking the time to review our hotel. We are glad you had a nice stay and hope to see you again in the future.

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Reviewed 22 July 2014

Considering they call this a Best Western Plus the rooms are not clean as they should be. The carpet had dried out stains of what seemed like puke. The sofa & the chairs also had stains not sure of what. The paint was peeling off the walls. The bathroom fixtures were loose & leaking. The hot breakfast was decent. The only issue I had with breakfast was why are you hiding all the little items such as yogurt, fruit, pastries, bagels & oatmeal behind the counter. Had to wait in long lines just to get some fruit & yogurt. That just does not make sense. When I asked at the desk they said because people take stuff to their rooms. How stupid is this. You charge people over $100 to stay at your hotel & worried about someone taking an apple, banana or a yougurt to their room. How much do this items cost that you have to hide them and make it ionconvenient for your guests that may be in a hurry and just want to grab something quick instead of a hot breakfast,

I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE. I changed hotels the next day & went across the street to the Embassy Suites. For a cheaper rate got better a better room, great breakfast & a Cocktail reception in the evening as a bonus. I would recommend the management to see what your competition is doing before charging higher rates then they charge and providing a worse experience to your guests.

Room Tip: I would recommend you check out the other hotels in the area before you choose this one.
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  • Stayed: July 2014, travelled solo
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1  Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 29 July 2014

Thank you for taking the time to write a review about our hotel. We apologize for the problems you had during your stay. We will be using this as feedback to make better improvements to our hotel.

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Reviewed 21 July 2014

Don't know how they call this a Best Western Plus. The rooms were not clean, bathroom had paint peeling off the walls, the plumbing fixture were all loose & leaking. The carpet had stains from someone puking. The chair & sofa had stains from not sure what. I have stayed at Best Westerns before but this hotel just made me an ex-guest.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with Best Western
Thank Jayesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 29 July 2014

Thank you for choosing to stay with us. I apologize for the problems you encountered during your stay. I assure you that we take this very seriously and that we will be going over this room thoroughly to make sure that this room is up to standards.

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Reviewed 14 July 2014

Upon checking in your treated to a clean orderly lobby. The staff was sharp and fast at getting us checked too. The hotels calls itself a Best Western Plus? THe room was clean as it should be.The mattress was shot and a bit warn out. The toilet seat was a very flimsy plastic inexpensive, a much lower grade style toilet. The grounds were not very clean as I notice the same cigarette butts laying on the ground next to the elevator, next to, wait for it, the ash can! Once again the front desk staff was great. However, the management needs to review how they run a property. Leaving the exterior lights on 24-7 is a huge energy waist, no use of misters by the pool in 111 degree temps show lack of care of its guest...

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 15 July 2014

Thank you for staying with us during your recent visit to the Coachella Valley. We are glad that the front desk staff was quick and courteous. I apologize for the cigarette butts not being thrown away properly. We hope you come back and visit us again next time so that we can provide you with excellent customer care.

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Reviewed 27 June 2014 via mobile

Stayed for one night, and were put in a handicap accessible room, which we didn't require. We had made arrangements through Hotwire. The included a small refrigerator and had sliding glass doors and a small patio on the first floor. The curtain liner had holes in it, and the room seemed dingy. The breakfast was great, however, and was prepared by a chef who made eggs and pancakes for us. Would not be a place I would choose to stay in again, however, even with the good breakfast.

Stayed: June 2014
Thank Rita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 28 June 2014

Thank you for staying with us. We will use your comments to better improve the room. We appreciate what you had to say about our breakfast and will relay your comments to the chef.

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Reviewed 24 June 2014

We decided to go out to the desert for a show last minute and needed a room for the night. We ended up here (via Hotwire) and it met all our needs. Although the outside may have more of a motel or inn feel than a hotel, the room had nice large beds, nice LG TV, refrigerator, and a nice size safe that fit a laptop and more with ease. The AC worked great which is important when it's 100+ outside. We also had free wifi, free parking, and breakfast included in our price. We were also able to take advantage of the pool for a couple of hours Sunday morning before checkout. It is located close to plenty of restaurants and other amenities just a short drive in any direction. All in all it was everything we were looking for on our overnight stay.

  • Stayed: June 2014, travelled as a couple
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Thank Eddie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternpdmanager, General Manager at Best Western Plus Palm Desert Resort, responded to this reviewResponded 26 June 2014

We are happy that you got to stay here for your quick trip out to the desert. We are pleased to know that our hotel fit your needs and everything you wanted while out here. We hope you come back again next year.

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Additional Information about Best Western Plus Palm Desert Resort

Address: 74695 Highway 111, Palm Desert, Greater Palm Springs, CA 92260-3803 (Formerly BEST WESTERN PLUS Palm Desert Resort)
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Palm Desert
#10 Family Hotel in Palm Desert
Price Range: £61 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Palm Desert Resort 2.5*
Number of rooms: 152
Official Description (provided by the hotel):
Choose this pet-friendly Coachella Valley hotel located centrally in Palm Desert close to Indian Wells Tennis Gardens, PGA WEST golf course, and Joshua Tree National Park.Welcome to the BEST WESTERN PLUS Palm Desert Resort where guests can expect a friendly and knowledgeable staff, clean guest rooms with outdoor patios or balconies and a hot cooked to order breakfast. The hotel is situated in the heart of Palm Desert close to Highway 111 and minutes from Interstate 10.Enjoy the view from one of our 130 guest rooms or 22 suites with cable television with HBO and complimentary high speed internet access. Relax in the heated pool and spa with outdoor cooling mist system. Additional amenities include 2 tennis courts, exercise facility, business services and meeting facilities.The BEST WESTERN PLUS Palm Desert Resort located conveniently close to the Palm Springs Intl. Airport, Palm Springs Convention Center, and El Paseo Shopping District. Also within 20 minutes are 3 casinos (Fantasy Springs, Spa Resort Casino, and Agua Caliente Casino), Big League Dreams Sports Park, College of the Desert where they hold the street fair every weekend and the McCallum Theater. ... more   less 
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Also Known As:
Best Western Plus Palm Desert Hotel Palm Desert
Best Western Palm Desert
Palm Desert Best Western
Best Western Plus Palm Desert Resort California Desert

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