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“Good location”

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Hampton Inn & Suites Palm Desert
Ranked #2 of 23 Hotels in Palm Desert
Certificate of Excellence
Reviewed 19 March 2014

This hampton inn was in a good location and very reasonably priced. It was unbelievably hot in July, I do not recommend visiting at this time! There was a pool, but it was too hot to swim. Service was good, and beds were comfortable. Clean and new.
Breakfasts were the usual. Coffee, dry cereals, oatmeal, yogurt, milk, fruit, some hot items, waffles, and different types of bread.
A great experience, as with most hampton inns!

Stayed: July 2013, travelled with family
2  Thank Jollygirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 11 April 2014

Dear Jollygirl2013,

Thank you for such a wonderful review. We appreciate the information you've shared with us. We are glad to know that our hotel and staff met all your expectations. We strive to provide excellent customer service and quiet, clean comfortable rooms. It is always a pleasure to hear that you had a great experience at our hotel!

Please let me know if you need anything during your future stays with us.

Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92201
760-340-1001

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480 - 486 of 681 reviews

Reviewed 17 March 2014

We arrived in the valley late in the afternoon and were unable to find any rooms anywhere else. I felt that the rate was pricey ($200 per night), but the tennis tournament at Indian Wells created competition for rooms. What can you do ???

  • Stayed: March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Antonio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 11 April 2014

Dear Antonio B.,

Thank you for rating our hotel a "5" on Trip Advisor. We appreciate the information you've shared with us and we are glad to know that our hotel and staff met all of your expectations. In regards to our prices, this is our busy season and it seems everyone wants to be in the desert during the months of January -April. Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

SIncerely,

Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001

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Reviewed 9 March 2014 via mobile

Stayed here during price gouge season where a tennis tournament was going on. Not worth 230 a night anywhere but that's what we had to pay.
This location is near several small restaurants and near a food shopping. This location is attractive. The room I had was nice. Coffee was around all day. Breakfast offered was good. Parking was reasonable. I would stay here again under normal pricing.

Stayed: March 2014, travelled on business
1  Thank ColbyButler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 15 March 2014

Dear ColbyButler,

Thank you for reviewing our hotel on Trip Advisor. We are glad the location was attractive, your room was nice and breakfast was good. Unfortunately it is our peak season right now (January through April) and our rates fluctuate on a daily basis based on occupancy and events in the area.
We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

Sincerely,

Maria Banning
Front Office Manager
Hampton Inn and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

The hotel and staff provided the expected comfort and service we always receive when staying at a Hampton Inn. It is so much appreciated to have a hot breakfast as a way to start our day. The variety is good, and the items are frequently replenished. Our room was very comfortable and clean; we enjoyed watching the arrival of President Obama on the more than average TV (with Direct TV) on Friday evening. Even though we were not on the top floor, we had no problems with noise from the upper floor. We really do like Hampton Inns!

  • Stayed: February 2014, travelled as a couple
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1  Thank SusieFlutist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 15 March 2014

Dear SusieFlutist,

Thank you for 5 "star" rating on Trip Advisor. I am happy that the hotel and staff provided the comfort and service you expect from a Hampton Hotel. I will be sure to share your comments with the staff and I know they will be delighted their efforts do not go unnoticed.

Please let me know if you need anything during your future stays with us and look forward to meeting you in the future!

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,
Maria D Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 9221
760-340-1001

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Reviewed 23 February 2014

Beautiful room with 2 queen beds, and a sofa, chair, and small kitchen with a microwave and fridge. The beds were very comfortable and the room had a nice fresh scent with no hint of cigarette smoke. The room was quiet and you could not hear footsteps above or noise to the sides of the room.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Denis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 15 March 2014

Dear Denis R,

On behalf of the hotel, I can say that we truly are glad to hear the positive response and feedback from you on Trip Advisor regarding our clean, fresh smelling, comfortable and quiet rooms. Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

Sincerely,

Maria D. Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, California 92211
(p)760-340-1001

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014

We arrived early to find our room was not ready. Usually we get the come back later but not here. We were offered a place to change from winter to summer clothing, refreshments and a place to lounge until or room was ready. They took our phone number and within a short period of time we got the call saying our room was ready. We will definitely be back!

  • Stayed: February 2014, travelled as a couple
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    • Cleanliness
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Review collected in partnership with Hampton
1  Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 15 March 2014

Dear Christopher B,

Thank you for the fabulous review on Trip Advisor! We are most happy to hear that you were pleased with both our front desk staff and although your room was not ready upon arrival you were greeted warmly , offered a place to change and relax while you waited! We are al;so happy to hear you were able to get into your room in a reasonable amount of time. I will personally be relaying this information to my staff, so that they can be recognized for their excellent customer service.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

If you enjoy sleeping on granite, then you'll love the beds. You would sleep better, if you slept on the floor or outside. The room was quiet, but you can hear your neighbors taking their showers. The room had tacky cardboard cups instead of glass cups. There was a hair in the bathtub..yuck! You could hear outside noise. No one asked about my stay at the end of the visit. Breakfast was mediocre...

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this reviewResponded 15 March 2014

Dear Brian S.

Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the information you've shared with us. I would like to apologize for the hotel not meeting your expectations regarding the comfort our beds, cardboard cups, cleanliness of the room and a mediocre breakfast experience. All of our products, beds, cups, breakfast items, etc are all part of the standards set forth by Hilton and all items are purchased from approved Hilton vendors.

I was able to respond to these issues through our Hilton survey system and was able to resolve them satisfactorily. We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable.

We value you as our guest and hopefully you will be able to give us another chance so that we can demonstrate our commitment to your comfort. If you would like, please contact me next time you are in the area and I will personally make sure you have a pleasant stay with us.

Sincerely,
Maria D Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, CA 92211
760-340-1001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Palm Desert

Address: 74900 Gerald Ford Dr, Palm Desert, Greater Palm Springs, CA 92211-2081
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Palm Desert
#2 Family Hotel in Palm Desert
#2 Best Value Hotel in Palm Desert
#6 Romantic Hotel in Palm Desert
Price Range: £76 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Palm Desert 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Whether you're staying for business or vacation travel, here at the Hampton Inn & Suites in Palm Desert, we're passionate about taking good care of you and providing you the best place to stay. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. The best part is we have a very enthusiastic and friendly staff that aim to make your stay more personable...we like to call it having great "Hamptonality" to share with each and every guest! ... more   less 
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Also Known As:
Hampton Inn & Suites - Palm Desert Hotel Palm Desert
Hampton Inn And Suites - Palm Desert
Hampton Inn Palm Desert
Palm Desert Hampton Inn
Hampton Inn & Suites Palm Desert California Desert

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