I was very disappointed in my stay at the JW Marriott in Palm Desert. I was excited after hearing so much "hype" over the "JW Marriott," but when it came down to it, the place wasn't great by any means. The service was terrible. Ex - when we checked in, the bell hop took our bags to our room. But! He delivered different people's bags to our rooms and left them there. Good thing we were trust worthy and called right away to say that we had the wrong bags. We had to call multiple times for coffee and towels. The rooms weren't that clean. When we were at the pool, we had to hunt down waiter/waitresses. The only employee who blew my mind was the older woman who worked in the females' bathrooms by the pool. She was great.
We also went to Makato - TERRIBLE. I will never go back again. Food was overcooked and the chef forgot to put butter in the fried rice. We will not be returning.
- Official Description (provided by the hotel):
- Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more less
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- Also Known As:
- Desert Springs Jw Marriott Resort And Spa
- Desert Springs Jw Marriott Hotel Palm Desert
- Jw Marriott Palm Desert
- Marriott Palm Desert
- Palm Desert Marriott
- JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert