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“The beds are like bricks”

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Courtyard Palm Desert
Ranked #15 of 23 Hotels in Palm Desert
Reviewed 19 October 2013 via mobile

Do not stay here. The beds are hard as rocks. I have never slept on a more uncomfortable bed. These are not the typical Marriott mattresses. It's like sleeping on a cement slab. I will never stay here again sorry to say. I didn't get a wink of sleep.

Stayed: October 2013, travelled solo
1  Thank BlueBear4356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this reviewResponded 22 October 2013

Thank you for sharing your comments with us. We appreciate any and all feedback from our guests. I am very sorry to hear about the bed situation. We change out our beds regularly and will make sure that we are up to date on our mattress rotation. Thank you for staying with us.

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149 - 155 of 253 reviews

Reviewed 13 October 2013 via mobile

This hotel was just okay. For the price, it did the job. If you're looking for ambience or luxury, look elsewhere. Also, beware of "breakfast included" upon check-in. The hotel has a funny way of telling their guests that breakfast is included with their room (three separate times) then trying to charge their guests upon check-out. We called "shenanigans" on being charged and got the breakfast taken off the bill but only after strong insistence by us and basically being called liars by the staff. If you stay here, keep your eyes open and be sure to check your bill!

Stayed: October 2013, travelled as a couple
Thank somebeach54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this reviewResponded 22 October 2013

Thank you for staying with us in Palm Desert. I do apologize for what happened during your stay with us. Breakfast generally is not included with our hotel however there are room packages that include it. I will be reviewing this with my staff to ensure that mistakes like these do not repeat themselves. Thank you for taking the time and letting us know what happened. I hope you have safe travels on your next trip.

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Reviewed 8 October 2013

The location is good. The lobby is new and on-par with the newest Courtyard line but the room was not. It was clean and comfy but not as modern as the courtyard I stayed in the night before. Reina, the front desk clerk was awesome and delightful. The pool area was really nice, spacious and well maintained. I would stay there again but prefer the newly renovated courtyard.

  • Stayed: October 2013, travelled solo
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Thank Mrbynum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this reviewResponded 9 October 2013

Thank you for staying with us while in Palm Desert! We appreciate you taking the time to post a review for us. We hope you enjoyed your stay in the desert and hope to see you again soon!

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Reviewed 3 October 2013

Upon checking into the hotel, I was surprised that I was not upgraded (being Gold) I had to ask. Having said that all my questions and concerns were answered and or addressed. The lobby looks brand new but that is were it stops, the rooms need some updating although they are clean and spacious (I stayed on the ground floor). I found myself having to ask for basic items that come in other Courtyards I have stayed in and to the credit of the hotel they were addressed and taken care of in a timely fashion, but I shouldn't have had to ask for them. The smoke alarm was chirping and even though I was fixed very quickly; why wasn't that caught by housekeeping. With so many choices in the Palm Desert area I don't know if I would be so quick to come back here again.

  • Stayed: October 2013, travelled as a couple
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Thank heumanntouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this reviewResponded 5 October 2013

Thank you for choosing the Courtyard in Palm Desert and for sharing your experience. I do apologize for the inconveniences that may have occurred. I will look into the matter personally to ensure that we our housekeeping department and maintenance are properly checking and reporting items to their managers. We do upgrade our members when we have availability however we do have limited availability. I hope that you will provide us another chance in the future to better serve you and your family. Thank you for staying with us and I hope you have safe travels.

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Reviewed 1 August 2013

Business travel to the area and this is a nice spot to stop. No breakfast included though. Nice desk to work with. Food for sale in the hotel. Nice newer location. Will stay again. Staff friendly and helpful.

  • Stayed: May 2013, travelled on business
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Thank missyaandfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, Manager at Courtyard Palm Desert, responded to this reviewResponded 19 August 2013

Thank you for choosing the Courtyard in Palm Desert and for sharing your great experience. Our top priority is to ensure all of our guests feel welcome when staying with us. We hope to see you again next time you are in Palm Desert!

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Reviewed 8 July 2013

This is a well kept property and if passing through this area it's a decent choice. However, if you're planning to visit the area for "fun" it's a bit out of the way. There was no refrigerator just an ice bucket and when it's 113 degrees that's a bit of a drawback. The ironing board could use a new pad; I don't like that cross pattern on my clothes. The air conditioning was very noisy but in that heat it worked well and that's what counts. There's no real restaurant here either but there's a very limited "cafe". Applebee's is next door and it was open. Morton's is close by and so is The Cork Tree but they didn't not appear to be open during the summer. There's a Ralph's market and a Rite Aid in the same complex as the two restaurants and they were handy for drinks and snacks. The room was clean and made up fairly early which was nice. No real issues but I wouldn't go out of my way to stay there again. I did get a very good deal though when booking early so if that's a criteria for you watch for their specials. From that perspective it was a great place for the money.

Room Tip: Facing the pool is nicer than facing the parking lot.
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  • Stayed: July 2013, travelled solo
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Thank tripper123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

I stayed here for a weekend. The front desk staff was really very friendly, helpful and efficient. The pool was nice(staying in the summer, this is important). There is a VERY NEW shopping complex that you could probably walk to. I would definitely recommend this place and I hope to stay there again soon.

  • Stayed: June 2013, travelled solo
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Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Palm Desert

Address: 74895 Frank Sinatra Dr, Palm Desert, Greater Palm Springs, CA 92211-2055
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 23 Hotels in Palm Desert
Price Range: £73 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Palm Desert 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard Palm Desert Hotel Palm Desert
Marriott Palm Desert
Palm Desert Courtyard
Palm Desert Marriott
Courtyard Palm Desert California Desert

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