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“Nice Hotel & Surroundings”

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Courtyard Palm Desert
Ranked #16 of 22 Hotels in Palm Desert
Dallas, TX
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice Hotel & Surroundings”
Reviewed 30 April 2014

We stayed at the Courtyard, Palm Desert in March 2014 for 3 nights, for a wedding in neighboring La Quinta, CA. The hotel is definitely up to the Courtyard standard that travelers can expect.

We had a king bed room, near the pool. Our only complaint/gripe is that the room was setup in a semi-odd way... the bathroom door opened outward into the area with the sink and closet. It was a bit inconvenient.

Otherwise, the hotel is in great shape. The bed was comfortable (not too hard, not too soft), the a/c was nice and cold, the room and entire hotel was clean and the staff was very friendly.

We used the outdoor pool & hottub; both of which were clean and a nice amenity to have available. In addition, we used the workout room, which although it's a bit small, it has 3-4 pieces of cardio equipment in addition to some free weights which worked for us.

The hotel is situated in a very central location, regardless of where you're headed. It's at most a 15 minute drive to anywhere you want to go which is great. In addition, there are several restaurants (both fast food and sit-down) that you can walk to which is convenient.

All in all a great stay in Palm Desert. We definitely recommend to other travelers!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hastres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, 1 May 2014
Thank you for staying with us in Palm Desert! We are happy to hear that you enjoyed your stay with us! I apologize for the bathroom door; we will look into correcting this issue. Thank you again for staying with us and we hope to see you again soon!
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Scottsdale, Arizona
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 April 2014

It continues to amaze us how these high volumne, high traffic motels/hotels can keep a 24/7 smile, rooms clean and ready to go, bright lobby, working elevators....and such. This Courtyard seems to do it all with plenty of polish to spare.

A big plus: it has an in-house Starbuck--just the kind of pick me up needed for travelers.

Will stay there again on next trip to LA

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rlhjlh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie H, Front Office Manager at Courtyard Palm Desert, responded to this review, 27 April 2014
Thank you for staying and rating our property. We are pleased to hear that you enjoyed your stay. We hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford, Oregon
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 March 2014

I am a Marriott Platinum guest and have stayed in a good number of Courtyard hotels. While it was clean, this hotel was below my expectations. The lobby is nice and renovated, but they have yet to work on the rooms and they really need it. They are old and tired. The front desk staff just didn't seem to care, which is a big contrast to other Courtyards I've stayed in. Just one example, I asked about various dining option in the area and suggested what we liked and all I got back was a black stare. The pictures the hotel has taken make this place look far better than it does in real life. If you have other hotel options in the area, take them and save yourself the disappointment. I have found that some Courtyard Hotels are really quite good and others far below the mark...and this is one of them.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrTravelinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie H, Manager at Courtyard Palm Desert, responded to this review, 2 April 2014
Thank you for staying with us. We are sorry to hear that you did not enjoy your stay. We will look for ways to improve the condition of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Falls, Montana
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 March 2014 via mobile

Arrived late on a Sunday night after an exhausting day of tennis and driving. We has just left an $89 per night stay at the Hampton Inn in Las Vegas to stay here for $259 per night. First they put us in a handicapped room with no tub. I have to have tub so they moved us. My husband has a health issue and needs to refrigerate supplements but we couldn't find the mini fridge. Why? They don't have them in the room. The bathroom only has tub, shower combo and toilet. Sink is outside bathroom and the bathroom door hits you when you are sink. In comparison, if this room was priced correctly, the Hampton Inn should have rented for $500 per night.

Stayed March 2014, travelled with friends
Helpful?
Thank Shooties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie H, Manager at Courtyard Palm Desert, responded to this review, 13 March 2014
Thank you for staying with us. I am sorry that we did not meet your expectations and for any inconvenience you may have experienced. Your feedback is greatly appreciated and your concerns will not go unattended. We hope that you will return to stay with us so we can better serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesham, United Kingdom
Level Contributor
133 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 March 2014 via mobile

Nice friendly welcome and fast efficient check in. The hotel is slightly dated (no private wall safe in room. Wash/shower area cramped) but otherwise perfectly adequate. Can't comment on catering as didn't use. Ask for room at front if you don't mind light traffic noise, but you get a magnificent view of the snow capped mountains. Alternative is rear view overlooking pool. Nice jacuzzi and fitness centre which is small but up to date and well equipped. Nice fresh temperature in there. We had 2 very comfortable Queen beds and a good selection of pillows - excellent idea. Overall great value, and my wife and I were perfectly happy with our 2 night stay stay.



Stayed March 2014, travelled as a couple
Helpful?
Thank Maxima5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnathanKennedy, General Manager at Courtyard Palm Desert, responded to this review, 7 March 2014
Thank you for staying with us in Palm Desert! We are happy to hear that you enjoyed your stay and the view from your room. We hope you will keep us in mind next time you visit the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 February 2014

We stayed here the third week of February 2014 and enjoyed our stay. We were a little disappointed that we were unable to check in when we arrived. There is a 3:00 check in time and you better believe - you will NOT get in until at least 3:00! After a long drive for a funeral, we needed out of the vehicle and into a relaxing place...so we sat in the lobby until a room was "released" after 3. I was told when I called the evening before to request a microwave and refrigerator that as long as one was available, they would bring it to us. When we got there and asked, we were told that the only microwave was in their "market" so we had to get dressed to go downstairs to heat up items for bad backs. As for the refrigerator, they did bring one to our room. I don't know if there was a charge for it but we received a "restaurant room charge" of over $7 on the first night there......don't know what it was for and was too tired and stressed to question it. Otherwise, the bed was very comfortable and there were plenty of pillows with varying firmness for you to choose from.

Room Tip: If you need a microwave for medical purposes, bring your own.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlie7957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie H, Manager at Courtyard Palm Desert, responded to this review, 26 February 2014
Thank you for staying with us. I apologize for the miscommunication on our part regarding the microwaves. We are pleased to see that overall you enjoyed your stay. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso, Texas
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 February 2014

We stayed here to get out of LA before headed east - and have stayed here previously on similar trips. We stay at Marriott branded hotels frequently. The hotel is located about a mile off of the interstate....which is fine with us....and located next to an Applebee's restaurant that I previously reviewed and did not like.

We arrived late and were checked in promptly by a friendly front desk employee. No problems there. The room though smelled like smoke when we entered. It did smell like they tried to clean it, but really did not get it out of the room....we were exhausted and left early, so did not bring to the management's attention, nor did we try to switch...just slept, and left.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 354Bubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie H, Manager at Courtyard Palm Desert, responded to this review, 20 February 2014
Thank you for staying with us and rating for our property. I am sorry to hear that you did not enjoy stay. We appreciate your feedback and can assure you that your concerns will not go unattended. We hope that you will return so we can better serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Palm Desert

Property: Courtyard Palm Desert
Address: 74895 Frank Sinatra Dr, Palm Desert, CA 92211-2055
Region: United States > California > California Desert > Palm Desert
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 22 Hotels in Palm Desert
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Palm Desert 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard Palm Desert Hotel Palm Desert
Marriott Palm Desert
Palm Desert Courtyard
Palm Desert Marriott
Courtyard Palm Desert California Desert

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