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Embassy Suites by Hilton Hotel Palm Desert
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Reviews (1,088)
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Reviewed 7 October 2013

Always a pleasure to stay at this hotel. The rooms are great, staff is amazing and love the breakfast. I have stayed at this hotel a number of times and have never had a bad night. The rooms are huge, quiet and conducive to a good nights sleep, location is good, close to shopping and the freeway.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

Enjoyed this hotel. Our room looked recently refurbished; nice furnishings, clean and neat. The bathroom was very small but adequate. My only complaint was an additional fee ($9) for EACH device to use the Internet. REALLY? My husband and I had been traveling for over a week, not once were we charged extra for Wi Fi. We ate dinner in their restaurant and enjoyed the food and staff.

Stayed: October 2013, travelled as a couple
Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

The facility itself is outdated, but the staff, complimentary food, and pool/tennis courts are great. Works well for my family of five with young kids. The free food is a good value, but the quality of cooked to order is a nice change from other hotel breakfasts. The afternoon reception is great for the kids and for mom to get her glass of wine. Little things like that make it feel like a vacation.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Janelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

the room smelled like urine and pool water and was very damp - there was water damage on the ceiling and the AC was extremely loud - was woken up every 1-2 hours by either the AC or some other noise - walls are very thin, could hear neighbor's TV and walking aroung

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Dereck C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this reviewResponded 4 October 2013

Good Morning Dereck,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the noise and comfort issues you experienced in your room. We have shared your concerns with our maintenance and housekeeping teams and we will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town so we may exceed any expectations you may have. Again, I thank you for taking the time to share your feedback with us. Have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

One of my preferred locations in this area. Rooms are a little outdated but scheduled for a make over. Staff is great and accommodating, Grounds and parking lot are well maintained. Good location if you are in the Palm Desert area for recreation or business. Walking distance for a few great local eateries, Johns and Cactus Jack's

  • Stayed: September 2013, travelled on business
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Thank traveler714025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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