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“Good location, nice breakfast, rooms & property need refreshing”

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Embassy Suites by Hilton Hotel Palm Desert
Ranked #20 of 22 Hotels in Palm Desert
Malibu, California
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good location, nice breakfast, rooms & property need refreshing”
Reviewed 30 November 2013

This location of Embassy Suites is definetly a notch or two down in upkeep and quality than most. The location is great -- convenient to everything in/near Palm Desert/Palm Springs. There is an Albertson's market next door and many restaurants within walking distance.

The room was clean and the staff was pleanant and helpful. My daughter slept on the pull-out couch and it was one of the thinnest mattresses we've seen on a pull-out couch. It barely was confortable for a child, would definetly NOT work for an adult. We had to call for blankets and oillows for the couch, they were not in the closets like most HIlton brands keep the spares.

Breakfast was a solid offering of hot and cold items.

We have no major complaints, but would probably not stay here again. We would opt for the newly built Homewood Suites off of Cook Ave.

Room Tip: We lucked out and were on the first floor -- very convenient to pool and breakfast.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MalibuGirl1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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English first
Pasadena, United States
1 review
Reviewed 24 November 2013

Never been here just shopped on the internet finding a place and we will return here again. Next time I'll check out the fitness room as starting the day is important for me. We stayed at another place the following night at a higher rate but feel more comfortable at Embassy. Looking forward to return soon as it's good for couples to get away.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Armando M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 November 2013

Couches dirty, had to cover with sheets. Airconditioner extremely noisy,rattle loudly when turned on and off. Had to turn it off to sleep. Breakfast not what is expected at Embassy. Beds comfortable. Place looks nice and is three stories high. It requires carrying suitcases up and down short stairs. Not easy for a senior citizen.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review, 5 December 2013
Thank you for taking the time to review our property and for selecting our hotel when staying in the area. As a Hilton Honors member we strive to make your experience the best possible and we apologize that we have failed to meet your expectations. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work to improve our on-property experience. We hope you will give us another try so we may demonstrate our commitment to your loyalty to the Hilton Brand.
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La Crescenta, California
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 November 2013

We have been here several times over the years and have had great service and breakfast. Great swimming pool. I love the two room suites. We brought our daughter and grandson to see a home in Indio we want to buy. Palm Desert has alot to do and Ruths Chris restaurant is right next door, so you can walk there and the food is excellent.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Salvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
215 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 20 November 2013

We had to move to this property mid vacation because of internet issues at another property, The hotel was very accommodating and let us check in early in the morning which was so appreciated. The room was great and had everything we needed with lots of space. It was clean and had just the amenities we needed. The breakfast is amazing...best I've seen in a hotel for no extra charge. If you went hungry in the morning, your own fault. The happy hour each night was also no charge....very busy...but very good....snacks a bit lacking, but hard to keep stocked as people take huge portions. The property is in a good location...about 20 minute walk to El Paseo. The only negative was the $10 charge per day per device for the internet. I think that this might be negotiable, but it worked well and that was the important thing for us. There is also a very good business center and Starbucks is next door so there are options. The pool and area are wonderful...really a nice property.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Altagold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 20 November 2013

WE stayed here because our regular hotel was sold out and we are glad we did. The location was close to great shopping and they had a good restaurant on site. The staff was nice and the room and grounds were very nice and secure.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagunitas, United States
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 November 2013

This hotel showed up as 'pet friendly' so that is why we booked a stay. After a 9 hour drive, the check in was slow and unfriendly. Next, we were informed that there would be a $75 extra charge to get a 'pet friendly' room. At no point in the booking process was this extra charge presented. BEWARE- this is the classic bait and switch game foisted on unwary and exhausted travelers. I would never stay with these miserable corporate minions again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Verne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan A, Front Office Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review, 21 November 2013
Good Afternoon,

I apologize for the lack of information on our pet fee however, upon booking the reservation I do not see where it is noted that you would be travelling with a pet. If the reservation agent is not aware of a pet, they would not quote the pet policy or pet fee. Again I apologize for your inconvenience and hope you will give us another chance to take care of your travel needs. Thank you for your time and have a great day.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Palm Desert

Property: Embassy Suites by Hilton Hotel Palm Desert
Address: 74-700 Highway 111, Palm Desert, Greater Palm Springs, CA 92260
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Palm Desert
Price Range (Based on Average Rates): £
Hotel Class:3 star — Embassy Suites by Hilton Hotel Palm Desert 3*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more   less 
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Also Known As:
Embassy Suites Hotel Palm Desert Palm Desert
Embassy Suites Palm Desert
Palm Desert Embassy Suites
Embassy Suites By Hilton Hotel Palm Desert California Desert

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