The customer service I got from the front desk agent who checked me in was very poor. This was my first stay at this hotel, and most likely the last. I did not feel welcomed. There were 2 staff behind the desk, I waited for one of them to check me in (not a long wait). The front desk agent who checked me in (I believe the name is Ester) looked up and just stared at me. Did not ask if I needed help or if I was there to check in, did not even smile. I asked her if she was open to check me in, she said yes. First thing that she said (other than the 'yes' answer) "ID and credit card" at the same time she was trying to explain to the other person about another person's reservation. Then, she took out the key packet, opened it so I can see the room number (did not even say a word about the room, did not say the room number, just opened the packet!). Showed the map, drew a line showing going out of the lobby and going around the building to get to the room. She did not mention anything about the room price, the departure date, pool hours, anything! I said thank you and turned away. When I looked back, she was already gone. I asked the other staff behind the desk if I can get to the room through the garden area, she said yes. This was not offered or showed at all by the first agent.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more less
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- Also Known As:
- Embassy Suites Hotel Palm Desert Palm Desert
- Embassy Suites Palm Desert
- Palm Desert Embassy Suites
- Embassy Suites By Hilton Hotel Palm Desert California Desert