I'm not one of those reviewers that goes someplace looking for things to go wrong. The hotel's personnel were A+, valet and desk personnel were super and very friendly. I stayed here about ten years ago, and the hotel was in great shape. Now, it's starting to show its wear.
The suites are nice, mine on the 5th floor faced the street and had a nice view of the greater Coachella Valley. However, the furnishings were old, with the stain worn off and bare material exposed underneath. The televisions were also old, with a few channels with spotty reception at best. The furniture had stains on the fabric, and just looked old. Hair dryer didn't work.
The worst part was the loud air conditioner. The fan was loud, but on top of that, it sounded like there were loose parts within it, with clattering and such making sleeping difficult. Fortunately, it wasn't that hot when I stayed, so I turned off the fan and opened the balcony sliding door and that was fine. And finally, the elevators are worn, with the buttons in the cars (the 80's era square recessed ones) worn smooth, and apparent graffiti sloppily painted over on the door interior. The walls were dirty at the elevator banks on the 5th floor.
I won't say this is a bad place based on these things, but with competition in Palm Springs, as with many vacation cities, someone should be paying attention to this. Maybe because of the excellent location and great design (tiered balconies overlooking the street), they can get away with neglecting maintenance because people will stay there nonetheless. There were a lot of add-on fees, which were reported prior to booking, so that's for the guest to take or leave. But they should take some of that money and fix this place up. It'd be well worth it.
One last thing, that many hotels, including this one, do: a "room service delivery charge." What the heck is that? Do we have the option of ordering room service, then going and getting the food ourselves? Hyatt, just raise the already high meal price another three bucks! Probably like the resort fee, it's taxed differently than the original feature.
Bottom line: with all the new hotels opening up (Kimpton, Hard Rock, and boutique places), probably won't return. Nothing personal, just a lot of competition. Not a place to avoid, but consider alternatives if the things mentioned in these reviews are important to you.
Enjoy your summer, fellow travelers!
- Official Description (provided by the hotel):
- Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Suites Palm Springs Hotel Palm Springs
- Hyatt Regency Palm Springs
- Palm Springs Hyatt