We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hyatt, use the $15 "resort fee" and $25 valet charge to fix up the hotel. Its age shows badly.”
3 of 5 bubbles Review of Hyatt Palm Springs

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hyatt Palm Springs
Ranked #34 of 71 Hotels in Palm Springs
Certificate of Excellence
Los Angeles, CA
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Hyatt, use the $15 "resort fee" and $25 valet charge to fix up the hotel. Its age shows badly.”
3 of 5 bubbles Reviewed 8 August 2014

I'm not one of those reviewers that goes someplace looking for things to go wrong. The hotel's personnel were A+, valet and desk personnel were super and very friendly. I stayed here about ten years ago, and the hotel was in great shape. Now, it's starting to show its wear.

The suites are nice, mine on the 5th floor faced the street and had a nice view of the greater Coachella Valley. However, the furnishings were old, with the stain worn off and bare material exposed underneath. The televisions were also old, with a few channels with spotty reception at best. The furniture had stains on the fabric, and just looked old. Hair dryer didn't work.

The worst part was the loud air conditioner. The fan was loud, but on top of that, it sounded like there were loose parts within it, with clattering and such making sleeping difficult. Fortunately, it wasn't that hot when I stayed, so I turned off the fan and opened the balcony sliding door and that was fine. And finally, the elevators are worn, with the buttons in the cars (the 80's era square recessed ones) worn smooth, and apparent graffiti sloppily painted over on the door interior. The walls were dirty at the elevator banks on the 5th floor.

I won't say this is a bad place based on these things, but with competition in Palm Springs, as with many vacation cities, someone should be paying attention to this. Maybe because of the excellent location and great design (tiered balconies overlooking the street), they can get away with neglecting maintenance because people will stay there nonetheless. There were a lot of add-on fees, which were reported prior to booking, so that's for the guest to take or leave. But they should take some of that money and fix this place up. It'd be well worth it.

One last thing, that many hotels, including this one, do: a "room service delivery charge." What the heck is that? Do we have the option of ordering room service, then going and getting the food ourselves? Hyatt, just raise the already high meal price another three bucks! Probably like the resort fee, it's taxed differently than the original feature.

Bottom line: with all the new hotels opening up (Kimpton, Hard Rock, and boutique places), probably won't return. Nothing personal, just a lot of competition. Not a place to avoid, but consider alternatives if the things mentioned in these reviews are important to you.

Enjoy your summer, fellow travelers!

  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Nutria2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 10 August 2014
Nutria2008,
Thank you for taking the time to provide us with feedback. I have forwarded your comments to our management team. We will use your feedback to improve. And we will improve! We are an older hotel and we must be diligent in the upkeep of our building. I assure you, the next time you stay with us you will be pleasantly surprised by our improvement!

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,672 reviews from our community

Traveller rating
    661
    501
    269
    155
    86
See reviews for
407
624
95
212
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ventura, California
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

recently stayed at the Hyatt Palm Springs and had a wonderful time.The hotel is located in downtown Palm Springs, close to restaurants,shopping,and nightlife. The rooms are spacious,clean, and comfortable.I really enjoyed the swimming pool, and at 111 degrees it was a must!Staff was very friendly and courteous. I would recommend this hotel to anyone in the Palm Springs area.

Room Tip: rooms on the third floor have a great view from balcony
See more room tips
  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JoshuaPapuzza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 10 August 2014
JoshuaPapuzza,
Wow! Thank you so much for the excellent feedback! You said it all. We have clean and spacious suites. Plus we are in the perfect location to explore downtown Palm Springs. Of course an excellent pool experience is a must and we have a beautiful pool with wonderful views of the neighboring mountains. We hope to see you again soon!

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

Really enjoyed our stay at the hotel. Nice rooms, great pool and good location. But the mandatory $25 valet parking will probably keep us from going back. It also seemed to be many local taxes that added a great deal to the bill. We realize that the Hyatt can't control that but "competition" is the name of the game.
.

Room Tip: Overlook the pool.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank MagMachine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 10 August 2014
MagMachine,
Thank you for the review. We do have wonderful 2 room suites that have excellent views of the San Jacinto Mountains or of beautiful downtown Palm Springs. Our pool is the place to be during the weekends. We hope to have you stay with us again soon. We will have lounge chairs and cocktails waiting for you poolside!

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
146 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

This all-suite hotel offers a good deal for downtown palm springs. Not one of the mid-century classics, but a huge room - - two rooms, in fact, with a fridge, free coffee, water, tea and wifi. Not sure why the mountain view rooms are actually less expensive than other rooms, since they are quiet and face the spectacular hills and surreal blue sky. Bed too soft for our taste. Service, welcome and staff all great. Tip for people with cars. There is a free parking garage behind the hotel, which means you can avoid the obligatory valet parking at $25. per day.

The rooms could probably be updated. Bathroom a bit mouldy-smelling and had leaky faucets.

The location was excellent for exploring palm springs on foot. All in all, a very comfortable stay.

Room Tip: mountain view rooms are quiet.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peachesmesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 10 August 2014
peachesmesley,
Thank you for the great review. I agree that the mountain view rooms are the way to go. Quiet and they have the most beautiful view of the mountains. If you don't mind the heat you can explore the trail network from the museum trail just behind the hotel. It will take you around and over the mountains.

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

Nearly everything at the Hyatt Palm Springs is fine. Above all else, the staff is exceptional. People do make the difference. That's the good news. Now, here is the bad. You are charged for overnight parking. In car-centric Southern California, this charge seems silly. And it is. Directly across the street is wonderful free parking lot. It holds roughly 60 autos. Moreover, two blocks away on Tahquitz Canyon Way, a very free parking structure exists. Simply park across the street or on Tahquitz. So there, all problems solve themselves! And you keep twenty five bucks in your pocket.

Room Tip: Take a brisk walk. Park across the street or on Tahquitz Way for free.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Roy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 10 August 2014
Roy W,
Thank you for taking the time to provide us with a review. We truly appreciate your comments regarding our team. People really do make a difference. Our team strives to provide excellent service for all of our guests. We love to hear from our guests that receive such service. We hope to see you again soon. We will continue to provide you with the same excellent service.

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
102 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We got a deal on priceline for this hotel. The suites are two rooms -- living room in the front and bedroom on the balcony side. There's an in-room safe, two flat-screen TVs, a sofa-bed, and a mini fridge. The hotel would be a good deal for a family with small kids, since you could just stay in one room. Queen bed was not super comfortable though. The resort fee is $15, which is silly but almost all the PS hotels have resort fees, and $15 is lower than most. There's valet parking for $25, or you could just park on the street. There's also an abandoned parking lot behind the hotel, just follow the signs for parking. If you want to walk to your car in that lot, the fastest way is via the pool exit. We didn't get to use the pool since it rained while we were there, but it didn't seem overly crowded on the sunny day when we left. The Palm Springs Art Museum is located just behind the hotel. The lobby of the hotel has an interesting design. We liked this hotel enough that we would stay again.

Room Tip: All the rooms are suites, so you can't go wrong.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank plural39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 9 August 2014
plural39,
Thank you very much for the feedback! And thank you for providing such a great description of our hotel. The Palm Springs Art Museum is awesome and just a short walk from the hotel. On Thursdays the Art Museum is free during the Street Fair. We hope to see you again soon. We will make sure it does not rain this next time!

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

I have just completed my latest stay (number 5) at the Hyatt Palm Springs; that should show I like the property. But I was shocked to find the parking situation has changed and is now exclusively valet parking, and $25 per day plus tips. The hotel has a great location, is modern, clean, and the pool area is especially nice. The hallways are warm, no hot; but it is Palm Springs in the summer. I will return.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 31 July 2014
C T,
Thank you for the feedback. We can't wait for stay number 6! We will continue to provide you with excellent accommodations and service. Thank you very much for your continued patronage! We can't wait to see you again!

-David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palm Springs hotels
0.5 mi away
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
#21 of 71 in Palm Springs
4.0 of 5 bubbles 1,515 reviews
0.6 mi away
Avalon Hotel and Bungalows Palm Springs
0.4 mi away
BEST WESTERN PLUS Las Brisas Hotel
Show Prices
Show Prices
Show Prices
0.5 mi away
Triada Palm Springs, Autograph Collection
0.1 mi away
Andreas Hotel & Spa
Andreas Hotel & Spa
#9 of 71 in Palm Springs
4.5 of 5 bubbles 1,230 reviews
0.3 mi away
Hilton Palm Springs
Hilton Palm Springs
#18 of 71 in Palm Springs
4.0 of 5 bubbles 1,219 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Palm Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Palm Springs

Property: Hyatt Palm Springs
Address: 285 North Palm Canyon Drive, Palm Springs, CA 92262-5525
Phone Number:
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#11 Luxury Hotel in Palm Springs
#20 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Palm Springs 4*
Number of rooms: 197
Official Description (provided by the hotel):
Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Traveltool, S.L.U., TripOnline SA, Agoda, TravelUp, Odigeo, Hyatt Hotels Corporation and HotelQuickly so you can book your Hyatt Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Regency Palm Springs
Palm Springs Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing