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“Excellent location, right in the heart of Palm Springs!”
Review of Hyatt Palm Springs

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Hyatt Palm Springs
Ranked #36 of 73 Hotels in Palm Springs
leeds
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent location, right in the heart of Palm Springs!”
Reviewed 2 September 2014

We booked this hotel as a stop off from our journey from San Diego to Las Vegas. We drove over SR74 rather than take the freeway and the journey was exceptional with stunning views. Our check in at the hotel was smooth and Tonya was very pleasant giving us tips on where to go for the evening. The lobby area is very nice, in an atrium style. The room we stayed in was very nice but was not a suite. We had an inside room, no natural light other than the atrium but we were there for only 1 night and so this didn't bother us too much. We made our way to the pool which was nice and was a good way to cool down from the 107degree temperature.

The only down side was that after having a bath in our room the water did not drain away and so we were unable to shower the following morning. This has not put us off wanting to visit again and hope to return one day.

Room Tip: Do not ask for an interior room, ensure you have natural light.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lasvegasgirlLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 5 September 2014
lasvegasgirlLeeds,
Thank you for taking the time to provide us with feedback. We thank you for staying with us on your adventure to Las Vegas. I apologize for the trouble with your tub. Our engineering team will have it looked at and corrected ASAP. We can't wait for your to stay with us again. We will keep a suite, with wonderful mountain views and plenty of natural light, ready for you!

-David
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (388)
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Chino, California
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 September 2014 via mobile

Best hotel I stayed at in a long time. The check in was a breeze, rooms were very nice. The valet service was helpful and they offered free shuddle service. The pool was exceptional. The hotel was centrally located within walking distance to several bars restaurants and a casino.

Stayed August 2014, travelled with friends
Helpful?
Thank dukeofchino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 5 September 2014
dukeofchino,
Thank you for the glowing review. We are flattered that you enjoyed your stay with us. Valet, the front desk, housekeeping and even to pool staff...all go out of their way to ensure each guest has as memorable a stay as possible. We are looking forward to making your next stay with us even more memorable.

-David
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Tucson, Arizona
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 August 2014

We stayed at the Hyatt Palm Springs and had a wonderful time! The rooms are all suites - living room and bedroom. The staff was wonderful and helpful - from the parking valets to the front desk. Darlene at the front desk heard it was our anniversary (#43!) and she had champagne and chocolate dipped strawberries sent up to our room in celebration!! The room was clean and spacious with a balcony overlooking the mountains. The staff offered to recommend restaurants, but we had already done our research on Trip Advisor, so we said we didn't need the help, but it was nice to know they were there if we needed them. We had room service for breakfast, and it was great! We have no complaints and would stay there again! Maybe the Hyatt Regency in Indian Wells is more luxurious, but we loved this property.

Room Tip: I think the wifi is only free for Hyatt Passport Platinum members. The rooms on the mountain side ar...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank azhmsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 5 September 2014
azhmsw,
Thank you for taking the time to provide us such a excellent review. We are very pleased to hear you enjoyed your time in Palm Springs and at our hotel. Darlene, and the whole team, love to help make our guests' stay as special and memorable as possible. We hope to have you stay with us again. It can be for your next anniversary or just a weekend getaway.

-David
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Seal Beach, California
1 review
Reviewed 27 August 2014

This hotel has the best and most helpful staff I have ever seen! I would absolutely recommend this property to anyone. Great location and close to local restaurants and shops. Rooms are all suite with plenty of space.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank peteymoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 4 September 2014
peteymoto,
Thank you for the perfect review! We are in a great location to explore downtown Palm Springs. We have very large suits with excellent views, and our team is always ready to provide excellent service. We are looking forward to your return visit!

-David
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Tucson, Arizona
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 August 2014

I stayed here recently. The room was all suite, the room was HUGE! There was sitting area and then the bedroom. The bathroom was huge! The balcony overlooked downtown. The concierge was nice and recommended several restaurants in the area. They had a outside bar in the front of the hotel that featured a live band that was really good! All in all amazing room great customer service. I couldn't ask for anything better. Highly recommend to anyone visit the area. Just leave your car in the valet and walk around. There abundance of shops, bars and restaurants within walking distance.

Room Tip: upgrade to the balcony ...
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  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Trisha424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 4 September 2014
Trisha424,
Wow! Thank you for such great feedback. Our hotel is in a great location to explore the shops, casino and restaurants of downtown Palm Springs. It is my pleasure to inform you that one does not need to request an upgrade to receive a patio. All suites at our hotel have patios with views of downtown, our pool or the beautiful San Jacinto Mountains.

-David
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London, United Kingdom
Level 5 Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 August 2014

Very good hotel room with loads of space in the room.

The hotel has all of the facilities that you would look for an was very well maintained.

I stayed there at the weekend so the pool was very busy and it was a struggle to find a lounger.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank SJBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 4 September 2014
SJBLondon,
Thank you for taking the time to provide us with feedback. We are an all suite hotel with beautiful mountain or downtown view rooms. Or you can get a view overlooking our pool. If you are unable to find an open lounge chair you can enjoy the pool view from the comfort of your own patio! We do hope to have you stay with us again soon. We will save you a poolside lounge chair.

-David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 August 2014

We walked in and paid for a two night stay at this hotel. The next day we laid at the pool. My wife later in the afternoon, wanted to go and take a shower and get ready for the evening. She slid the key card at the room and the card no longer gave us access to the room. She then went to the front desk to see if they could fix the key card. The front desk informed us that the girl at the desk the night before was new and only booked us for one night. They then told us that they would bring down our personal belongings and that we could not stay. We asked for the general manager which was not on site nor was any manager. The guy at the front desk sent us to another hotel about 2 miles away that supposably had vacancy. We showed up to this other hotel to find that they were also full. This hotel informed us that no one called to confirm availability. I will never stay at this hotel again. Horrible service!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Travels4m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Y, General Manager at Hyatt Palm Springs, responded to this review, 4 September 2014
Travels4m,
Thank you for the review. I apologize for the handling of your stay. We have address the situation with our team to ensure this does not happen in the future. We would love the opportunity to prove this situation was an apparition and not the norm. Please contact me directly and we will make this right.

-David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Palm Springs

Property: Hyatt Palm Springs
Address: 285 North Palm Canyon Drive, Palm Springs, Greater Palm Springs, CA 92262-5525
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#11 Luxury Hotel in Palm Springs
#20 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Palm Springs 4*
Number of rooms: 197
Official Description (provided by the hotel):
Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hyatt Hotels Corporation, 5viajes2012 S.L., Booking.com, Ctrip TA, Expedia, Ebookers, Hotels.com, Odigeo, Priceline, TripOnline SA, getaroom.com, HotelQuickly and Cancelon so you can book your Hyatt Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Regency Palm Springs
Palm Springs Hyatt

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