Incredible customer service from Jose, Camille and Jackie in management & check in. They took care of an online reservation system snafu that was going to blow an anniversary weekend and turned it into a fantastic getaway for my husband and I. Although the glitch was not the fault of the hotel, they took complete ownership of the issue, called me in advance to let me know, offered an alternative and went well above and beyond to make things right. NO one ever passed the buck on the mistake even though it wasn't technically their mistake. Old school professionalism done right. Thank you for the 5 star service. We will be back and will use Marriot over any other chain of hotels.
- Official Description (provided by the hotel):
- Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more less
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