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“Exceptional service.”

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Renaissance Palm Springs Hotel
Ranked #23 of 73 Hotels in Palm Springs
Certificate of Excellence
Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exceptional service.”
Reviewed 7 August 2014

Incredible customer service from Jose, Camille and Jackie in management & check in. They took care of an online reservation system snafu that was going to blow an anniversary weekend and turned it into a fantastic getaway for my husband and I. Although the glitch was not the fault of the hotel, they took complete ownership of the issue, called me in advance to let me know, offered an alternative and went well above and beyond to make things right. NO one ever passed the buck on the mistake even though it wasn't technically their mistake. Old school professionalism done right. Thank you for the 5 star service. We will be back and will use Marriot over any other chain of hotels.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nixter68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 8 August 2014
Dear Nixter68,

Thank you for taking the time to post your review. I am glad to hear we were able to resolve your reservation concerns and our staff went above and beyond to ensure that it was handled properly. I will be sure to commend Jackie, Jose and Camille on providing the service according to the standards we have set by Marriott and by ourselves.
We look forward to your future stays with us!

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,557 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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2 reviews
Reviewed 6 August 2014 via mobile

Wonderful, friendly staff.
Pet friendly too!!
Great shuttle bus service to downtown area.
Beautiful hotel and pool.
We will defiantly go back!
We enjoyed the food there also.
We locked ourselves out of the room 2 times. They totally took care of is and immediately got us back in our room.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 8 August 2014
Thank you so much for posting your positive review from your recent stay with us. I am glad to hear you enjoyed your stay and our staff went the extra mile to address all your needs. We look forward to your future stays with us!

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2014 via mobile

We went to Palm Springs to celebrate our 1st wedding anniversary. I booked a good deal with them thru a third party, however, upon arrival our reservation couldn't be found. Camille at front desk took ownership of the situation and guided us to the lounge area until they resolve the issue. We asked for some drinks and lunch and enjoy their amazing lobby. They took care of the bill as a courtesy for the wait. As for the rest of the stay, the room as well as the areas were impeccable. Super comfortable bed and an amazing pool with cabanas on the side. The hotel is literally walking distance from downtown Palm Springs with lots of amenities like restaurants, lounges and a pharmacy. (It comes handy! )

Pros: Excellent and proactive customer service. Location.

Cons: Limited Self- Parking

Extra thanks to Mari Cris for making it happened! You guys were awesome.

Stayed June 2014
Helpful?
Thank suckerfortrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 6 August 2014
Thank you so much for your positive review! We love hearing comments about our staff going above and beyond to ensure every guest is taken care of during their visit with us. I will be sure to commend Camille and Maricris on ensuring your stay was as impeccable as planned.
We look forward to your next visit with us and Happy Anniversary!

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2014

My sister, myself and my infant daughter stayed on level 5 for 2 night in June 2014. The room was looking over the entrance to the hotel. The AC worked well on the hot days while we were there. There was free internet however only available around the lobby which was good enough for me. We were charged for Internet for the room even though we didn't use any. So make sure you check your hotel bill. The pool was large with plenty of lounges around. The only thing was the water was quite murky. All and all it was an enjoyable stay.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 6 August 2014
Thank you for posting your review from your recent stay with us. We are delighted to hear your girls trip went as anticipated and all of you had a good time overall.
We look forward to your next visit with us!

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, California
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2014

wonderful people - beautiful resort setting - love it - we come there every time we visit palm springs - the people who work there are amazingly nice and will do what ever to make your stay enjoyable - the older gentleman who greeted us as we drove in talked about the resort amenities - where to go - how to get there and walked us to the front desk - everyone said good morning and good night and genuinely seemed like they cared about us having a good stay . the poolside wait staff was patient with my picky kids orders getting us a different menu to order from and still brought it poolside to our chairs - waters appeared when none were asked for but always just in time on a hot day . we travel a lot - some places say they have customer service but it usually turns out to be lip service - you? - now thats real customer service!

Room Tip: pool view balcony - beautiful at night ! - nice view of the mountains - the higher floors are best
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Green Features: not sure = no separate trash/recycle bins placed - just general trash
  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank garrett d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 5 August 2014
Dear Garrett,

Thank you for taking the time to post your review on TripAdvisor. Our staff strives on being the friendliest and emitting the spirit to serve our guests and glad to hear you truly enjoyed the experience. We love what we do and thrilled you witnessed it.
We look forward to your future visits with us.

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 August 2014

We've stayed at this property a millions times and although service, food, & cleanliness hasn't always been consistent, the last several stays have been top notch! Easy walk to downtown, casino & restaurants or you can just stay at the property and never need to leave. Always a relaxing stay.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 5 August 2014
Dear Darren,

Thank you for the positive review. We can only improve or change with your feedback and thank you for sharing. We are thrilled to hear that you stay with us repetitively and look forward to your next trip with us.

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
116 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 4 August 2014

We stayed here for three nights whilst we were travelling down the west coast. We booked a deluxe/superior room which over looked the pool and had a lovely view of the hills and mountains. The room was large and very well furnished. The hotel had a lovely big pool with lots of sun loungers available. The location of the hotel is very good and is close to many shops and great restaurants.

Room Tip: Ask for a room with a view of the mountains
See more room tips
  • Stayed September 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Si T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron A, Front Office Manager at Renaissance Palm Springs Hotel, responded to this review, 5 August 2014
Thank you for taking time to post your review from your recent stay with us. We are glad to hear you enjoyed your 3-day trip with us.

Aaron Alexandar
Front Office Manager
Renaissance Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Palm Springs Hotel

Property: Renaissance Palm Springs Hotel
Address: 888 E Tahquitz Canyon Way, Palm Springs, CA 92262-6708
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 73 Hotels in Palm Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Palm Springs Hotel 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more   less 
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