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“A Nice Place to Get Away”
Review of Los Arboles Hotel

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Los Arboles Hotel
Ranked #20 of 73 Hotels in Palm Springs
Certificate of Excellence
California
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“A Nice Place to Get Away”
Reviewed 15 January 2014

Checking into Los Arboles took quite a while, there was no one at the reception desk, and when they did come I think they were maybe servers from the restaurant next door. This was a Friday afternoon so it was weird not to have someone at reception. After we did check in things were fine, the internet didn't work and when I went back to the office to get it checked out there was no one there again! A worker from the restaurant finally gave me a code and it ended up still not working. Other than that is was a good stay. The rooms are well maintained, the pool was clean and the restaurant has a lovely view of the mountains. All in all a pretty good stay. It was a 5 - 7 minute walk to the main shopping and restaurants.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flipfloptraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 30 January 2014
Thanks for the nice comments about Los Arboles Derby Girl. El Mirasol Cocina Mexicana and Los Arboles are owned, managed and run together as a single business with staff covering roles in both the hotel and restaurant. As a small 21 room boutique hotel we really don't have a need for 24 hour a day front desk coverage but we are always looking for ways to do things better and your comments are noted. Constructive feedback like yours is a huge help. Hope to see you back in the desert soon!

¡Gracias!
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199 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 January 2014

Los Arboles is (from what we could tell) a family run hotel. Friendly, helpful staff. Room was clean, spacious (xtra space for a future sauna which seemed unnecessary--but even without "sauna" room, it was spacious.) Rooms darken nicely, which is sometimes a pet peeve in hotels. They handle that problem well. Slight downside is constant poolside music -- starting around 8 a.m.. They did oblige by turning it down, which was great. It is somewhat related to schedule of restaurant. Generally quiet, family-type clientele, though NY's eve some young, noisy groups. My one suggestion to hotel is have a phone number that guests can call after front desk closes. It was a little unsettling not to have an option but 911 to call. Sometimes, you just need a concierge to handle something Overall, we would return because of casual, friendly atmosphere, affordable price (averaged 120/night), and closeness to main street/restaurants in Palm Springs.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janes2cents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 30 January 2014
Appreciate the nice comments about Los Arboles and our staff. They are our greatest asset. Also appreciate the feedback about after hours contact with hotel staff. As a small property (21 rooms) we generally don't need hotel staff in the evenings ... but you are correct that sometimes it is nice to have options. We are always looking to fine tune Los Arboles and your comments help us immensely. Thanks again and we look forward to seeing you back with us soon.

¡Gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 November 2013 via mobile

I LOVE this place! Gorgeous grounds full of flowers and hammocks, very small and cozy resort, clean pool and clean rooms, GREAT restaurant onsite and awesome location. The only negatives I experienced were minor: wifi wasn't working on the first day and the A/C unit was a little loud and not very effective. Minor inconveniences which didn't really matter once I had a margarita and jumped in the pool. Love this place.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nedarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 30 January 2014
Thanks for your comments ... much appreciated. Very happy to hear you enjoyed the hammocks too! We recently opened up our 2nd floor open air mountain view deck. Another great place to relax at Los Arboles. Thanks for the feedback ... very helpful to hear from our customers about what we are doing well and what we can do better. Hope to see you back in 2014!

¡Gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2013

I hate giving bad reviews but in this case I must if it can make the management aware and fix things. I came to Palm Springs for my BFF's Wedding. The happy couple had a wedding room block and needed to fit the quota so my Husband and I took the last room. We arrived and there was plenty of parking, grounds were lush and clean, and it is a cute looking Spanish style little Boutique Hotel. We entered our room and we said oh not a bad room and its spacious. I needed to wash my hands from a very long day trip and the second I turned on the faucet there was a horrible screeching sound . We are still not sure but we believe the horrible screeching noise was coming from the pipes. Once the water stopped running the screeching sound goes away in around 30 seconds. BUT THIS CONTINUED TO HAPPEN WHEN WE SHOWERED, FLUSH THE TOILET, AND WHEN THE NEIGHBORS USED THEIR BATHROOMS TOO. Lets put it this way we heard the loud screeching that makes your ears bleed kind of noise a lot throughout our stay, which also made it hard to have a quiet nights sleep!!! The A/C also does not pump out very cold air so our room was a bit warm for our liking. To top it all off there was no fitted sheet or tissues in the tissue box. The office closes early in the evening so good luck trying to get a staff member or anyone to give one any supplies or help. I have to mention the restaurant--The Service was great but the Mexican style Breakfast was lacking. My Husband ordered the Chilaquillas which were unfortunately too spicy and we do like spicy food but this was too much. I ordered the Huevos Rancheros and it was missing any sort of toppings such as cheese, sour cream, avocado, etc etc. It looked like soup and hidden under the "soup" were my eggs and a tortilla! The orange juice, coffee, and homemade tortillas were the only tasty things we had. Overall we would not stay or eat here again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JennynSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 21 October 2013
Jenny, thanks for taking the time to let us know about your experience at Los Arboles. Sorry to hear that the rest of your visit didn’t stack up to your very positive first impressions. It sounds to us like the noise you heard from the pipes is “water hammer” caused by a small pockets of air in the pipes. We get our water from the city and when city water service is turned off and then on again we sometimes get air hammer is our system. It really can be loud … so please accept our apologies. It can be fixed with air dampeners or more easily by opening all the taps and running water until pressures decreases allowing the trapped air to pass. Our A/C units have the cooling capacity to cool our rooms in the (very) hot desert heat of summer so perhaps you had a malfunctioning unit … it happens occasionally and we nearly always have a room to swap in this type of situation. However, it appears we perhaps did not offer you another room so please accept our apologies. Like virtually all very small boutique hotels (25 rooms or less) we do not have 24 hour staffing. We do however have management on property until 10PM nightly at El Mirasol to handle both hotel and restaurant related issues. Restaurant staff can and often do check late arriving guests into the hotel and handle other requests as well. Glad to hear you enjoyed good service at El Mirasol but sorry food was not to your liking. Chilaquiles are a very spicy dish (a very robust hangover “cure” dish in Mexico) but when a guest cannot enjoy a meal in our restaurant because of too much spice … we happily offer another dish as a substitution. It comes with the territory in the Mexican Cuisine business. Regarding the Huevos Rancheros … sorry our style didn’t meet your expectations. We serve a hearty Zacatecas/Jalisco version of this popular dish and do not add sour cream (a north of the border addition) or shredded jack cheese and avocado garnish. A liberal serving of salsa to be soaked up by corn tortillas, rice and beans is a pretty traditional presentation for Huevos Rancheros. But this dish has nearly as many styles as there are good cooks in Mexico … so there really is no right or wrong presentation. I really do appreciate the time you spent honestly sharing your experience at Los Arboles and we clearly did not deliver our best work or communicate effectively your options at our hotel. Your feedback will be noted at our staff meeting and on behalf of all of us here at Los Arboles, thanks for helping us continue to refine the guest experience.

¡Gracias!
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

I got a great Expedia deal over the summer for two nights in the middle of the week. It was a great value and I had a very relaxing time. The property is very well done and the service is good. I love the hammocks and the restaurant was delicious. Loved the salsa and chicharrones en salsa, yummy. It was weird not having a phone in the room to connect to the front desk which closes at 5:30pm but I suppose it was nice to be unplugged. An ice machine would be good especially during the summer since there are no mini fridges in the basic rooms.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sally123pho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 21 October 2013
Hola Sally and thanks for the kind words about Los Arboles. Great to hear that you enjoyed your visit to our little corner of old Palm Springs. Really appreciate your feedback about improvements we can make to the guest experience. Hammocks were a suggestion from a previous guest and I was delighted to read that you enjoyed them during your visit. Thanks again for your review and we look forward to seeing you back at Los Arboles again soon.

¡Gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
Reviewed 3 October 2013

Our stay at Los Arboles this past weekend was lovely. Very close proximity to downtown without all the noise and traffic. The rooms were spacious and nicely appointed; the bed was super comfortable.

We had dinner at the on site restaurant and it was not great, but not bad. Margaritas were pretty delish though.

We stayed in room 112 and my only complaint would be the constant whistling sound from the pipes every time the water would be turned on. Our neighbors had that same problem. It was quite annoying. Hopefully if we return they will have that all sorted out.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 4 October 2013
Thanks for the kind words about Los Arboles Michelle. Glad you enjoyed the visit. Also appreciate the constructive feedback too ... very helpful as we work to improve the guest experience. A few operational challenges were discovered during (and after) the renovation of this 1930's era Spanish Colonial hotel but we've got some upgrades planned to tackle them. Thanks again for the feedback and be sure to check out the rooftop sun deck (we just opened it last month) on your next visit.

¡Gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
discovery bay, ca
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 September 2013

I stayed here in June 2013 and so glad I found this place. Although I love the nearby large resorts in Indian Wells and Palm Desert, this boutique hotel set in Palm Springs had such a private feel to it so it made it even more relaxing to stay here. You can see the beautiful mountains as you walk to the pool. This is a very small boutique hotel so you are literally steps to the pool from your room and they have an excellent Mexican restaurant right on site with excellent seafood dishes and super friendly staff. Be careful, the margaritas are strong!!! Haha Good thing you can walk to downtown Palm Springs within 10 minutes.

Room Tip: There isn't a fitness center but you can walk everywhere easily from here.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missdrusso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosArbolesPS, Owner at Los Arboles Hotel, responded to this review, 9 September 2013
Thank you for your nice comments about your visit to Los Arboles and meals (and drinks) at El Mirasol. Our goal is to provide a small boutique hotel atmosphere with the amenities of a larger resort and it sounds like that combination worked well for your visit. Hope to see you back soon.
¡Gracias!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Los Arboles Hotel

Property: Los Arboles Hotel
Address: 784 N Indian Canyon Dr, Enter on Via Altamira, Palm Springs, CA 92262-5704
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 73 Hotels in Palm Springs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Los Arboles Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Los Arboles Hotel located in the heart of Palm Springs, walking distance to shopping, galleries, and entertainment...Come 'Discover Your Dreams with Us'. ... more   less 
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