I've been coming to Palm Springs for almost 10 years and about 4-6 times in a calendar year. Historically I have stayed at Warm Sands Villas however recently they sold to a straight couple and their service went South. In December I visited Santiago and had a great experience and visited again one month later and had a great experience. However this last experience was not so pleasant. I had 3 guests visiting from out of state and had originally booked 2 nights. However, due to an unforeseen car issue, my guest and I needed to stay one extra night. Mark who was wonderful to us and made us feel welcomed and had let us know the night before that we would need to change our rooms which was fine with me due to ours being booked the night we did not book it. I was happy they could accommodate us. However the next morning when I approached Jay, he had no clue what was going on with our room switch and let me know that he was busy and would get back to me later in the the day. At lunch time, I approached Jay to give him my card to pay for the extra night and he told my friend who was visiting that he didn't have time to assist us once again and would let us know when he was available to discuss our arrangements. Finally at around 3:30, Jay approached our table and told us we needed to move our belongings "now" to the new room. Quite rude as if we had done something wrong. After moving our belongings one wall over to the exact same floor plan, I was given the bill of $322.00 for one Wednesday night. Keep in mind this was a week night, two beds, and 4 people. I inquired about the bill and was told that it was the owners decision to charge double occupancy rate at $40.00 a head above two guests. i let him know I could understand that if we had a one bed but a little steep for two beds. Overall, I was a little underwhelmed with the entire situation and quite disappointed with Jay's lack of customer service especially since he is the manager.
- Official Description (provided by the hotel):
- The most recently updated gay boutique hotel in Palm Springs, Santiago offers free breakfast, poolside lunch, and all-day refreshments in the cantina. The wealth of amenities includes the largest pool of any gay resort in Palm Springs. In this swimsuit-optional paradise, guests also enjoy an outdoor spa, meticulously landscaped grounds with two-man rope hammocks, a mist cooling system, fast wi-fi, and incredible mountain views. Santiago's 23 rooms feature flat-screen TVs, luxury bath products, king or queen beds, and tastefully styled furnishings. It all adds up to the perfect luxurious getaway for individuals or groups. ... more less
- Reservation Options:
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- Also Known As:
- Santiago Hotel Palm Springs