We expected to find friendly hosts, a positive environment, and upscale accommodations because of the price. None of these expectations were met during our four day mid week stay in May. My partner and I enjoyed the comfortable bed, quiet room and large bathrobes but nothing else.
The worst part of all was the negative atmosphere. This caught us by surprise and left us feeling numb. The hosts were hardly seen, never interacted much with guests (even their cat was aloof) and the guests kept mostly to themselves. There was never any attempt by the hosts to build some sense of community. The whole place seemed depressed.
Other areas of concern were the poor in room amenities (Folgers Coffee, Tone Soap, etc), heavy layer of dust, mold in shower, low quality dishes and utensils, overall deferred maintenance, cobwebs on outside furniture, walkways that were never cleaned during our stay, heavy chemicals used in the pool, and basic continental breakfast.
After reading the other reviews I can’t believe we’re talking about the same place. What we found was completely opposite of anything that has been written here.
- Also Known As:
- Tortuga Del Sol Hotel Palm Springs