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“Fun place to stay!”

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Palm Canyon Resort & Spa
Ranked #60 of 73 Hotels in Palm Springs
southern california
Level Contributor
184 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Fun place to stay!”
Reviewed 25 April 2014

We have come here the last few years and still enjoy it. Kids love the pools with water slides. Love that the rooms have a kitchen. Beds are comfortable. They have fun activities for the kids though out the day. Hotel is close to downtown. I wished they cleaned the rooms every 3rd day. Hate having to ask for new towels and trash to be taken out. Pool gets really busy and you need to stake out your place at 8am, otherwise its hard to find a place to sit. lifeguards are great.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank southerncaligirl72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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689 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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Gold Canyon, Arizona
Level Contributor
344 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 20 April 2014

This resort is for families ..three of the four buildings surround the very large pool with slides. If you are located on the pool side expect pool noise from 10 am to 10 pm. We had a 1 bedroom at the end of the Palm building, facing pool side, on 3rd floor. Had privacy of our patio, enjoyed the mountain sides and tops of palm trees. Room was quiet once patio door was closed, hallway only heard a few children in the halls, and bedtime the place was very quiet. Did sleep well, bed very comfortable. Room was clean, furniture clean, kitchen appliances and bathroom were dated otherwise a very pleasant unit. Check in was good. Convenient parking under each building. Only issue, if going to the pool go early to get a recliner, they get toweled very early.

Room Tip: If you want quiet from the pool area, ask for building #4, but you will walk across the drive up for...
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
3 Thank CactusCaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Coquitlam, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2014

This was our first family trip to Palm Springs, and some friends of ours told us about Palm Canyon Resort. We weren't too sure what to expect given some of the reviews. We visited at the end of February. We got a pretty sweet deal with our travel agent, and had a nice one-bedroom, had a kitchenette, etc.
As for the accommodations:
If you are looking for brand new, bright and shiny everything, then no, this is not the place for you. I'm sure that the resort is looking into updates, especially with the new management. But we are a family of four with 2 little kids and what was important to us was having our own bedroom separate from the kids, having a nice space to do some cooking, make some of our own meals, etc. all with a nice patio overlooking the pool. So it was all that and more.
As for the pool:
The poolside was awesome. A nice adult-pool and a great kids area with waterslides. The poolside bar was nice, a great place to pick from yummy salads, burgers, sandwiches and drinks. We especially enjoyed the mudslides for ourselves and ice cream smoothies for the kids. We enjoyed taking our drinks over to the hot tubs and sitting relaxing and sipping them down. There was tasteful music played at times, and since we went in February before spring break it wasn't really too crowded and the people there tended to be relaxed and well behaved for the most part.
My big complaint: The pool was just not warm enough. We were told the pool heater had been fixed. The weather was warm (high 20's) but with that little bit of wind, we couldn't seem to get warm in or out of the pool, which is why we kept going over to the hot tub. Coming from Canada in the middle of winter, we were really hoping for some real warmth, in the water as well as out! If the pool could be heated all that much more in the winter months it would really make a big difference for us. (the kids really didn't seem to notice it though, except my son's teeth were chattering at one point!)
Service:
Cleanliness was not a problem. But again, if you are looking for new and shiny, it is older and might give some people the feeling that it is less clean than brand new. But everything was cleaned to our satisfaction. Room service is not a daily thing, I think you have to stay for a week to get that included. But you know that going into it and for the price, I couldn't complain. They were very prompt in coming right up to our room when we asked for a packnplay for out little guy, and they responded to all requests immediately.
The Wi-Fi connection when we were there was slow, but they assured us it would be upgraded over the next couple months.
There is a beautiful hike right near the resort, takes you up on a cliff and you get to look out over Palm Springs, it's really beautiful and made the morning quite special. We drove into town, cruised the Palm Strip and had a wonderful Mexican dinner, visited the Palm Desert zoo and just overall had a great family time. Looking forward to coming back, hopefully to a warmer pool next February!

  • Stayed February 2014, travelled with family
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Helpful?
4 Thank Rhonda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 April 2014

We stayed for three nights. And had a nice time overall. There was a nice pool with a poolside bar serving both food and drinks , and water slides which our twelve yr old happily used along with many other kids . There is an on site laundry, rec room with billiard tables,a. Half court basketball and a relaxed and friendly atmosphere. Our 1 bedroom unit was a bit drab and needed some remodeling with old carpet. The property is 2 miles from downtown Palm Springs, is quiet at night. Service was mediocre, we waited an average of 15 to 20 minutes for poolside orders and we had no maid service for 3 days. We got a special deal where we got a very reduced rate but had to listen to a 1.5 hr timeshare presentation, but it was a great deal if one can bear the salesmen.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank baybee63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grande Prairie, Canada
1 review
Reviewed 6 April 2014

We found our 2 bedroom suite to be very clean with new carpet. I think that by the sounds of some of the other reviews that some rooms are nicer that others. We were lucky to be in a room that was fairly quiet. We did hear the people in the room above us a few times. We really enjoyed the pool which was busy, but it was Spring break so that would be expected.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank 867SueB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2014

I had read all the reviews regarding the hotel before my trip. I was worried because everyone seemed to have problems with décor, cleanliness, staff, etc. I think when people are given the chance to make a review they feel they have to critique everything!! It is a hotel not your personal house. We stayed two weeks March 15 - 29 (spring break) and loved it! The service and the staff were so helpful and always so friendly. We had a one bedroom and my daughter and her friend slept on the pull out, no complaints. When I needed something for the kitchen - frypan - I called down to front office and was given one immediately. The pool area is fantastic for people watching and my teens loved it. It is a great location to downtown. We had bikes and stored in our room at night. The room suited our needs and I'm glad I didn't listen to all the bad reviews! We will be booking for next spring break too.

  • Stayed March 2014, travelled with family
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Helpful?
2 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Palm Canyon Resort & Spa, responded to this review, 4 April 2014
Thank you for spending your spring break at the Palm Canyon Resort. The tropical landscaping and our over-sized swimming pool make the resort a perfect getaway for some fun in the sun. We are glad to hear you enjoyed our accommodations and our staff, and look forward to your return next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 April 2014

We revisited the Palm Canyon Resort during the last week of March. Spring Break! An overcrowded swimming pool which was closed for a hygiene problem one afternoon and another day because of windy, sandy weather.Although we were told that we'd be in well before the 4 o'clock availability, this was not true and we wasted the afternoon at poolside. The room layout was good but the place had not been vacuumed (take a shower, walk barefooted for fifteen minutes over the rugs and the soles of your feet are black). Sink faucet leaked. 19th Century plumbing repair to 1/2 bath sink was an abstract sculptor's delight. Patio smelled of urine even after cleaning (skim coat on floor was cracked, preventing thorough cleaning). The noise level a poolside was fearsome: screaming children and shouting youths from 8 a.m. until 7 p.m. Friendly and cooperative staff couldn't overcome the two-star standard of accommodation -- this place needs renovation desperately. This was our third or fourth stay...and our last.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank majordud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Palm Canyon Resort & Spa, responded to this review, 6 April 2014
We appreciate you taking the time to write a review. We are very sorry to hear that you experienced service lapses during your time with us and assure you our new management company is aware of our areas requiring improvements. The particulars commented on in your review will be addressed respectively with our teams so that we can ensure our future guests do not experience this. We deeply regret the unfortunate noise disturbances committed by neighboring guests enjoying the pool. There is no shortage of reasons why our great location is thought to be an ideal place for vacationing families traveling for their spring break getaway. However, while we want all our guests to enjoy their stay, we do not want them to do so at the expense of other guests. We hope that you would be willing to give us another chance to make a better impression on you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Palm Canyon Resort & Spa

Property: Palm Canyon Resort & Spa
Address: 2800 S Palm Canyon Dr, Palm Springs, CA 92264-9337
Phone Number:
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
#16 Spa Hotel in Palm Springs
#17 Top resorts Hotel in Palm Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Palm Canyon Resort & Spa 2.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Palm Canyon Resort And Spa
Palm Canyon Hotel Palm Springs
Palm Canyon Resort Palm Springs

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