We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Has that New Hotel smell”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hard Rock Hotel Palm Springs
Ranked #42 of 71 Hotels in Palm Springs
La
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Has that New Hotel smell”
5 of 5 bubbles Reviewed 16 May 2014

Loveliest staff from valet to front desk to bartenders, nice remodel of rooms, very comfy beds, boutique feel. Great walkable location, wished they had Happy Hours happening when I was there. Only downside to being one of the first to start staying there.






  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank ScorpioGirl10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 20 May 2014
Scorpiogirl you need to come see us again! We've got all kinds of fun stuff going on. To start, DJs going every weekend at the pool, no cover. Plus great entertainment during the week. AND in June... Splash House! Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

971 reviews from our community

Traveller rating
    363
    207
    162
    119
    120
See reviews for
159
329
44
93
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 15 May 2014

This hotel is beautiful. We stayed during Coachella weekend and the pool parties were great. We were greeted with exceptional service by all staff and especially loved Kyle. (Who loves U2)
We had called with questions before our visit and Kyle went above and beyond to answer all our questions and help guide us in the path of great music. When meeting Kyle upon arrival he greeted us with the same energy. Great hotel, great service and a new found love for disclosure.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kristin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 15 May 2014
Kristin we love Kyle (and Disclosure) too! Glad you had a great time and come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

Stayed here for one night and was more than pleased with my stay. Cant understand a lot of the bad reviews. This hotel offers great value and the perfect location in Palm Springs.The hotel staff was super friendly. Room was very clean and bed comfy. Just paid 120 USD and for that price you cant do any better in Palm Springs! Pool area a bit small though but always sunny with a great bar. Will definitely return!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tom_and_molly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 15 May 2014
Tom and Molly,
Thank you for taking the time to review! We're so happy you had a nice time. Come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 14 May 2014

The worst hotel I have ever stayed at. I paid $329 plus resort fees and I would compare this to a MOTEL 6. The menu was terrible, the costs of food and beverages was inflated. The staff was unprofessional, and had no idea what they were doing. Requests for services were ignored. I could not reach a bell person for assistance the day of departure. The valet was the best. Go Will-a great guy. The spa experience was OK as well-not great, just OK. Music playing all night from a club next door kept us awake all night. Cigarette butts all over the property. The biggest problem was that outside people were allowed to come to the pool, and I could not get a chair or table in the pool area. WHAT HOTEL ALLOWS THAT??? They wanted to make money off the alcohol in my opinion.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Laurie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 15 May 2014
Hi Laurie,
I'm sorry you were not happy with your stay. We work really hard to take good care of our guests and take all of these reviews seriously. If you did not speak with a manager while you were here about the issues mentioned in this review, it would be great if you could reach out to us and give us just a little more detail so we know what to work on. You may call any time. 760-325-9676. Thank you so much for your time and we do hope you give us another shot!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Palm Springs hotels

Palm Springs
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Hard Rock, Palm Springs is a great place. Location is perfect for most all things. Staff is outstanding and friendly. Hard Rock offers a great atmosphere. Rooms are modern, clean and comfortable. Pool is clean and fun. Could use more staff in pool area.






  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Jack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 15 May 2014
Hey Jack! Thanks for the review. We appreciate your feedback and are already working on staff in the pool area! Have a great day and come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Hard Rock Palm Springs is an awesome hotel! We stayed for one day/night Mothers Day weekend. We had previously stayed at the note when it was Hotel Zoso and what an improvement! The rooms are large and spacious and the decor is fun! We went to the pool Sat and Sun and there was a DJ at the pool which was nice. Ordered room service and dined at the restaurant Sessions for breakfast which was really good and the waiter Robert was awesome. He was so friendly and really made our dining experience even more enjoyable. When it came time to check out Kyle helped us and he was so nice and personable. Overall great stay at the Hard Rock, will definitely be going back soon!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shanahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 14 May 2014
Thanks for the love! Glad you guys had a great time. We look forward to having you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

Some may be questioning the title of this review......."What is she talking about?".....Well, after reading reviews on this property, we almost changed our mind and cancelled........my concern was being cleanliness of rooms, the noise factor, and the availability of chairs by the pool..........with us arriving on a Tuesday and leaving on a Friday, the noise concern was not an issue......very nice and relaxing......next was the room cleanliness factor.......we were offered an upgrade when we arrived and were also given an early check in......1:30pm as apposed to 4pm........the front desk staff were very accommodating......kudos's to them!.......getting back to the room, it was very clean......sheets were fresh and not stained, as I had read in previous comments......the only thing I saw was a little staining on the side of the bathtub......I'm sure they tried to get it off, but other than that, this room was great.....comfortable beds with a over sized table in between the beds....great for all your personal stuff..... and a lovely balcony facing the pool.....again, very quiet......another concern I had read in previous reviews was that you had to rush to get a chair by the pool, because they went fast.......again, no problem for us.....lots of pool chairs to go around and a very hard working employee who made sure everything was just as it was supposed to be.....from putting the towels on each chair, to spraying down the deck area, to general cleaning of the area........this property had a wonderful "Rock" ambiance to it, with a lot of memorabilia in different locations around the hotel.......my only real criticism here is that their "Restaurant" was not very inviting.....it was open, but not too many people in it.....looked more like a bar than a restaurant.......not a problem, though, because you are only a stones-throw away from downtown Palm Springs......literately steps......and you have your choice of many great restaurants to choose from...... Now like I said at the beginning....take each review with a grain of salt.....no property is perfect, and some people are hard to please....and there is bound to be something someone else might have issues with.....like not being picked up from the airport by their shuttle...this was another concern I had read about on a previous post......you have to ask yourself two questions......one, did they call or email the hotel ahead of time to let them know they were coming and would need a ride?? Two, did they call the hotel from the PS airport to let them know they were there and needed to be picked up?? This is what the protocol is in regards to the hotel and this is what we followed.....we had no issues.......this hotel is situated in a perfect location..........steps to shopping and food........and central to everything else the Palm Springs Area has to offer..........I would not hesitate to stay there again, and I would highly recommend it to everyone! Enjoy......

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love_All_PS, General Manager at Hard Rock Hotel Palm Springs, responded to this review, 12 May 2014
Elaine,
What a thoughtful review. THANK YOU for giving us a chance. We are so happy to count you as one of the many guests who have an absolutely great time at our property. We all work super hard to make sure your stay is the best. So thanks again and come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palm Springs hotels
0.3 mi away
Hyatt Palm Springs
Hyatt Palm Springs
#34 of 71 in Palm Springs
4.0 of 5 bubbles 1,671 reviews
0.4 mi away
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
#21 of 71 in Palm Springs
4.0 of 5 bubbles 1,515 reviews
0.4 mi away
Avalon Hotel and Bungalows Palm Springs
Show Prices
Show Prices
Show Prices
0.2 mi away
Andreas Hotel & Spa
Andreas Hotel & Spa
#9 of 71 in Palm Springs
4.5 of 5 bubbles 1,230 reviews
0.1 mi away
BEST WESTERN PLUS Las Brisas Hotel
1.6 mi away
Riviera Palm Springs Resort
Riviera Palm Springs Resort
#45 of 71 in Palm Springs
3.5 of 5 bubbles 2,409 reviews
Show Prices
Show Prices
Show Prices

Been to Hard Rock Hotel Palm Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Palm Springs

Property: Hard Rock Hotel Palm Springs
Address: 150 S Indian Canyon Dr, Palm Springs, CA 92262-6604 (Formerly Zoso Hotel)
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Palm Springs
#11 Top resorts Hotel in Palm Springs
#14 Luxury Hotel in Palm Springs
#19 Business Hotel in Palm Springs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Palm Springs 4*
Number of rooms: 163
Official Description (provided by the hotel):
When you stay at Hard Rock Hotel Palm Springs you're only a block away from the famous Palm Canyon Drive, just minutes from biking, hiking, shopping, golf courses and the Palm Springs Convention Center. Our friendly staff will always give you the red carpet treatment. When you stay with us, you are the rock star and we are your biggest fans. Stay in one of our 163-stylish guest rooms featuring upscale amenities and comforts fit for a King. Enjoy custom-designed furniture and a curated collection of contemporary artwork in your decked-out room. Hard Rock Hotel Palm Springs offers sophistication and fun with a cool laid back attitude that is so Palm Springs. So leave your worries at home and the car in park. You've arrived. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Booking.com, Odigeo, Traveltool, S.L.U. and HotelQuickly so you can book your Hard Rock Hotel Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Zoso Hotel Palm Springs
Zoso Resort Palm Springs
Zoso Palm Springs
Hotel Zoso

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing