I had high hopes for this inn. We stayed in the Ranch Hacienda room (#7). It has a cute, private courtyard, and hot tub. Unfortunately the attention to detail, service, and cleanliness were much lower than I would expect at this price point.
Room - the room had an overpowering smell of bleach or chlorine upon check-in. We had to leave the doors and windows open for serveral hours. The hard wood floors seemed very dirty - you definitely don't want to walk in your bare feet or they will be black with dirt. The bath towels are threadbare and torn in spots. The worst part was finding a half empty can of beer (not ours) in the bathtub. A coffee maker, microwave, and blender are provided, but ice and a hair dryer are not. Either the fan wasn't functioning, or the remote control battery was dead, and we never found a wall switch to operate it. It was too cool for air conditioning, but got stuffy at night and the fan would have been nice. The bed was very comfortable. If Ranch guests and the Fountain room guests are both enjoying there courtyards you will hear every word of each other's conversation.
One disturbing feature was that the bathroom window opens onto your neighbors (Fountain) courtyard, but the window wouldn't lock - a security concern.
Patio - the hot tub was luke warm, at best, upon arrival and took nearly 24 hours to heat up to "hot" status. Worse yet, there was alot of dirt at the bottom of the tub which was kind of gross. People should be reminded to clean their feet before entering the tub and the staff should make sure the dirt is cleaned out between guests. The beautiful candle lit patio seen on the website is a bit of a stretch. We had 4 small votives, of which only 3 had candles, and all 3 had very little was remaining.
Pool - the pool area is very nice, but leaving the pool cover draped sloppily over one end of the pool detracts from any charm that it has.
The Inn is in a great location, just a couple of blocks from the main downtown area and parking is easy. Our reservation process was very easy and we got to pick our room. The bed was comfortable and we enjoyed the concept of the private courtyard and hottub. However, I was disappointed with the cleanliness and lack of service and attention to detail and will not be back unless I hear there have been improvements made.
- Official Description (provided by the hotel):
- The Rossi Hotel (formerly known as The San Giuliano) was originally built as a hotel in the 1920's and was known as The Wigwam, hosting an array of glamorous movie stars. One of the oldest hotels in the Palm Springs area. All eight suites enjoy beautiful private patios and jacuzzis. We are located in the historic Tennis Club District in the heart of Downtown Palm Springs. Enjoy our beautiful pool with the San Jacinto Mountains as a backdrop. Surprisingly, this oasis is located just steps from the exciting Downtown Palm Springs with an abundance of restaurants, shops and entertainment. ... more less
- Also Known As:
- San Giuliano Palm Springs
- Hotel San Giuliano