I was expecting high end luxuries after reading on the Helios webiste about luxurious robes in guest rooms. Instead, the rooms and amenities were shabby. The robes were second-hand, kept on board after La Posada became Helios. The towels and bath mats were thread-worn and needed replacing. The interiors of the rooms need a major upgrade, kitchenettes, baths, closets and all furnishings included. Though we had a king suite, it lacked a dresser, had a broken mirror, formica tile flooring in both baths, outdated fridge and microwave, doors that needed replacement due to damage over the years, frames that had pulled away from doors and shower stalls. The tiles in the flooring of the showers was the same as that on the walls of the shower and very slick when wet, posing a hazard to guests. All furnishing were second hands, purchased at yard sales and estate sales over the years. None of the furnishings matched and all were outdated. My guess is that the owners delight in getting a good deal at yard sales; not a delight to their guests. We had no working phone in our room. It appeared that it just needed a new cord to the phone jack, but I can't say for sure. The phone was dusty and covered with hairs as if it hadn't been used or cleaned in a year or more.
The courtyard and pool areas were nicely landscaped, with flowers, palms, shade, ok furniture. The Spanish decor on the outside of the rooms and the patios surrounding the accommodations area were acceptable, fairly presentable. Several fountains were not in working condition. Those not working needed cords replaced. The staff was reticent to turn on the misters during hot weather, something about not wanting to turn them on unless it was over 100 degrees, which it was....every day. When I asked if they could be turned on, I was told they would make the courtyard too humid; but the manager finally agreed to turn them on for me....for an hour. It did seem to me that the rules of the resort were more important than the comfort of the guests. Although it could have been that the owners were trying to save money....without regard to the guests.
If you go to Helios for its primary purpose - and you know what that is - it's an acceptable place to flop after fun. However, if you go to relax and be pampered, as you should at any place that bills itself a resort, you will be sorely disappointed.
We dealt with some issues where locals trespassed on the property after hours. We felt our safety might have been jeopardized, knowing there were ways to get into the grounds without a key and without permission. This particular individual was known to the owners as a trespasser; but they did little to deter him from trespassing. The individual snuck in four times during our stay; on one of those occasions, I , not the owner or manager, threw him out. Several videos were stolen from common areas during our stay. One room, unoccupied and left unlocked, was entered by the above mentioned trespasser. Unknown whether he stole anything from the room.
During the day, much activity goes on around the grounds that can be distracting to guests - multiple dogs of the owner, large dogs, playing and barking on the grounds, pool cleaning and grounds work during peak hours, general constant cleanup and busyness of the manager while guests are tryign to relax. This made for some manic times around the pool area.
Several employees were working there for the first time while we were there. Seems to be a high rate of turnover. One of them may have stolen the tip we left our last day there; we got a call from the manager asking if we had left a tip in the tip envelope and where we left it; he said all tip envelopes were missing from all rooms the morning we checked out. Yep, I would say there is a problem with the help. Drug money needed? Maybe.
We made the best of our choice of Helios, but in the future we would not go back there. We would look for an updated facility which places its guests as its top priority. Looking over reviews by others, I see mine is tame in comparison.
Guys, its time you invested some of your proceeds in upgrading both the facilities and reputation of Helios!!!
- Official Description (provided by the hotel):
- An historic property centrally located to downtown Palm Springs. Purchased in 2013 and upgraded as follows: new room decoration, new furniture, new flat screen TV's, all new lawn furniture , new linens and bedding. New manager: Matt Sizemore star of the small screen who is amping up the fun with 2 all male events weekly. Gone are the old waffle robes, flat pillows and grumpy housekeepers. Carson and Josh work hard to keep the place immaculate. So whether you want to lounge by the pool aunatural, or meet old or new friends, this is the place for you ... more less
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- Also Known As:
- Helios Hotel Palm Springs