This was my third stay at this property and the attention to details and the hospitality were certainly missing with the new ownership. Staring with the check-in, there was a twenty minute wait on the owner Moe to arrive which was typical for others guests as well. The room was as expected; however there wasn't a TV channel guide, the cote hangers were wire and there wasn't a note pad, small things but details which I expect even at a budget motel. The misters which make lounging around the pool in the desert day more pleasurable were never turned on during my four days there.
The morning complimentary breakfast was meager and was cut off at 9:30am instead of the previous 11:00am. The coffee was delicious but as someone who works in the food & beverage business, to have perishable dairy products thrown on top of ice, leaves me suspect to this establishments sanitation practices. Some of the other guests said that there were roaches in their rooms. The evening social hour that was provided by the previous owners was nonexistent
This particular weekend stay was with a group of guys who come to Palm Springs every year as part of an event and some were not pleased with the changes. The clientele that this property has served previously will miss the attention to the details. As for the hospitality, it appears that the friendliness of the management and the lack of staff, guest comfort it is secondary to cost savings.
- Official Description (provided by the hotel):
- Warm Sands Villas an enchanting resort in heart of Warm Sands neighborhood is very close to down town Palm Springs. Featuring charming Spanish architecture with today's amenities, Warm Sands Villas is known for its personal, friendly service and value. Large guestrooms feature new premium king beds, travertine floors, and in-room climate control that handles even the hottest days. Wireless internet access property-wide and upgraded amenity options like flat screen televisions. Relax and get sun in lush green expansive courtyard with views of the San Jacinto Mountains, night time by the fire and under an amazing array of stars - come experience desert hospitality our way. Book this private resort for your party, family gathering, wedding or business meeting. This is a great private venue. ... more less
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- Also Known As:
- Warm Sands Villas Hotel Palm Springs