We have stayed at this property for years and in the past it rated better than a "two" out of five stars. What has happened is the service in the restaurant and poolside bar are so bad it overshadows the good things this property has going for it. The landscaping is awesome, the location is great, and the pool is pretty nice--but the service stinks. It's so bad it's laughable (if it wasn't happening to you.) The bell staff, pool attendant, and a few others who work here give good service, but for whatever reason the restaurant staff stinks. We had possibly the worst dining experience we've had in years. Just beware and be ready to eat elsewhere if you stay here.
- Official Description (provided by the hotel):
- Hilton Palm Springs offers a perfect combination of location, amenities and distinctive service. Located in downtown Palm Springs, our resort features premium accommodation including 58 suites, 33,000sq ft special event space, Elements Spa luxury day spa and a variety of dining options including Al Fresco our poolside bar and grill. Whether you are traveling on business or looking for a peaceful retreat, the Hilton Palm Springs can provide you with the ultimate desert hotel experience. ... more less
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- Also Known As:
- Hilton Palm Springs Hotel Palm Springs
- Palm Springs Hilton