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Best Western Inn at Palm Springs
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Reviews (838)
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All reviewsbreakfast areapool areafree breakfastbreakfast is servedhard boiled eggsfridge and microwaveyogurtquiet locationcoffee machineopen hoursindian canyonsclose to downtownbed was comfortablenice stayshort drivepool and hot tubpalm canyon drive
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Reviewed 7 April 2013

Just back from 5 days in Palm Springs at this Best Western. Overall, the hotel did very well in meeting our needs. A good sized room, comfortable bed, nice pool and good breakfast made our stay very good. Good enough to come back.

Our only negative was a large family gathering that staked out 24/7 a section of the pool area. They kept people from eating breakfast poolside because they "claimed" tables for hours but never showed up to use them. Not the hotel's fault, but try not to be that family when traveling, learn to share.

Room Tip: We were third floor 428. I know three floors and a 400 room number??
  • Stayed: April 2013, travelled as a couple
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1  Thank lggilmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelgm99, Guest Relations Manager at Best Western Inn at Palm Springs, responded to this reviewResponded 11 April 2013

Thank you for sharing your experience about your stay with us. Your feedback will help us address the areas that need attention in preventing such occurrences in future. We are expanding our seating in the breakfast area to accommodate all the guests who want to experience the view of the mountains from our pool deck. Please do visit us again.

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Reviewed 25 March 2013

  • Stayed: March 2013, travelled with family
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Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 17 March 2013

We recently stayed at your hotel while visiting from Canada. We totally enjoyed the hotel itself as the amenities were excellent, particularly the pool area and the wonderful breakfast.
What made our stay even better was the amazing customer service that we received from Carla at the front desk. She went above and beyond her role to ensure that our needs were taken care of. She is the type of employee that makes a difference.

  • Stayed: February 2013, travelled as a couple
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Thank Sherri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2013

My husband and I recently stayed at this hotel for 8 nights in February. Our room, on the third floor, had a very comfortable King size bed. The desk made using our laptops easy and the coffee maker was very handy. There was an iron and ironing board in the room as well as a hair dryer in the bathroom. I liked the towels which were a generous size. We asked for extras to use at the pool as the "pool" towels given us were very skimpy.
Anna, the manager, was a pleasure to deal with for every request.
The pool area was nicely furnished and clean. The hot tub was definitely used more than the pool, probably because the pool temperature was a little cold.
At the free breakfast buffet out at the pool area we would have wished for more variety for breakfast breads. Bagels would have been a welcome addition to the daily breakfast served at the outdoor pool. Cream cheese and peanut butter also would be better than just the butter and jam packets offered.
We liked the location of this hotel, about a mile south of Palm Springs, because it's quiet as well as a nice distance for a good walk into town. This had been my second visit and we will return again. Thank you to Anna and your smiling staff.

  • Stayed: February 2013, travelled as a couple
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Thank sandy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelgm99, Guest Relations Manager at Best Western Inn at Palm Springs, responded to this reviewResponded 25 March 2013

We appreciate your time for sending us a review and your generous compliments.

As you have mentioned, our strategic location close to the downtown makes us one of the most ideal hotels in Palm Springs and we are committed to deliver a truly outstanding hotel experience to all our guests.

We look forward to your next visit

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Reviewed 14 March 2013

My sister and I stayed at this hotel at the beginning of February. We were allowed to check in early, which was an amazing help as my sister was very ill when we arrived. Our room was on the 3rd floor, about halfway back from the main entrance to the hotel. Our room was VERY clean and modern. It had 2 queen beds, a desk, tv, chairs, and much more. The hotel included free breakfast, which was by the gorgeous pool nestled in the side of a mountain. Fresh waffles were brought to the table upon request, and the ladies were always kind. We were offered free laundry soap to do our laundry at the front counter, and they were very accommodating. I actually can't wait until I can afford to go back to PS again!

PS: The bus stops are very close to the hotel which take you ANYWHERE you need to go!

Room Tip: Choose one on the top floor, its quiet.
  • Stayed: February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank LizzieG19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelgm99, Guest Relations Manager at Best Western Inn at Palm Springs, responded to this reviewResponded 25 March 2013

Thank you for choosing Best Western Inn​ at Palm Springs. It is such generous comments from guests that motivate us in engaging the hotel's team to deliver superior standards of service.

We look forward to welcome you on your next visit to Palm Springs.

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