My husband and I checked in on a late Friday night and stayed till Sunday. When checking in the clerk said "oh I see you requested a room with a pool view" we answered yes and then he said well your lucky we have one left! We get to the room and it was a view of the parking lot! I called the front desk to explain. The woman who answered put me on hold to try to find out where the mix up was. I then hear someone talking on the line... I said "hello?" The man on the phone asked if I could bring him extra towels? I said excuse me? He said he called the front desk about an hour ago and no one came. I laughed and told him I was another guest and didn't know why were connected. I called back to the front desk and got hung up on. I called back again and no one answered!! Me and my husband gave up. The room was nice even without the view. The next morning I asked for a breakfast menu of the restaurant onsite at 10:30am. The lady was nice and said she would send one right up. It never came. We ended up leaving at 12:cup0 to have breakfast at Denny's
down the street. The rest of the weekend went OK being me and my husband enjoyed each others company by the pool and in the room. I do have to also mention I did see a bug in the restroom and there were ants in a cup that had soda in it from the night before. Over all I would say it's "OK" they might need some additional help?
- Official Description (provided by the hotel):
- A stylish and styled, eclectic, cool, bohemian getaway. Inspired by the nonchalant elegance of Slim Aaron’s photographs, The Riviera is free spirited, vibrant, playful and bohemian with a sprinkling of retro nostalgia. The whimsy of Hollywood Regency in the guest rooms merges with the eclectic spirit of the public areas and makes for a perfectly unique resort getaway in Palm Springs. ... more less
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- Also Known As:
- Riviera Resort And Spa, Palm Springs
- Riviera Resort & Spa, Palm Springs Hotel Palm Springs
- Riviera Hotel Palm Springs
- Riviera Resort Palm Springs
- Palm Springs Riveria Resort